Following your instructions, I have copied your questions and responded to each of them in this message. Thank you in advance for your thorough and thoughtful review of the issues outlined below.
Quote: Now Services and other admin features do not work in normal setting...
§ What "Services and other admin features" are inop?
I am unable to run the Services desktop app.
When I go to Windows Start, click Search, type Services and the Services app link appears, I can right click the link to run as administrator; however, when I do so, the User Account Control message appears and the headline message reads, “This app has been blocked for your protection.” The body of the message reads:
“An administrator has blocked you from running this app. For more information, contact the administrator.
File origin: Hard drive on this computer Program location: “C:\Windows\System32\mmc.exe” “C:\Window\System32\services.mcs”
“Show information about the publisher’s certificate” is highlighted as a link but it does not open anything. The bottom of the dialog box includes the Close button.
§ Is that the Services and Applications desktop App snap-in (also accessible under Computer Management)?
I am unable to locate Services and Applications in the Windows Search system. When I search for Computer Management, I locate the Control Panel> All Control Panel Items> Administrative Tools folder and Services is included in that folder. If I click Services in that folder, the same error message appears.
§ How are you invoking "Services and other admin features"?
By right-clicking the Services desktop link in the Start/Search menu and choosing Run as administrator.
From the Control Panel> All Control Panel Items> Administrative Tools folder, the icon is faded, but if I right click the icon, the error message appears. If I right-click and choose Run As, the error message appears. If I right-click and choose Properties, the Properties dialog box appears, and I can click the Advanced button to open the Advanced Properties box and choose Run as Administrator, but when I click OK and the dialog box closes, if I click the OK button in the Services Properties dialog box, then Windows issues an error message titled, “Access Denied” that reads, “You will need to provide administrator permission to change these settings. Click Continue to complete this operation.” And when I click the Continue button, another error message appears titled “Shortcut” with the message “Unable to save changes to ‘services.Ink’. Access denied.” My only option is to click the Ok button to dismiss the message.
§ What reaction do you see when you try to invoke "Services and other admin features"?
Please see above description for Services.
If I try to Reset this PC, I can choose the option to Keep my files but the Getting things ready dialog displays the spinner without stopping. If I click Cancel, then an error message titled, “systemreset.exe – Bad Image” produces the following text, “C:\Windows32\Dos,\FfiProvider.dll is either not designed to run on Windows or it contains and error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020”
Quote: ... however, I can run them in SafeMode. Now I cannot reinstall Kaspersky but Security indicates the Windows Firewall is running
§ What Kaspersky tool(s) cannot be reinstalled?
Kaspersky Total Security 126.96.36.1991 (g).
Here is what happened:
After restarting my computer, Windows indicated that the Windows Firewall was off. Kaspersky Total Security was not listed as running in the Control Panel>All Control Panel Items> Security and Maintenance Settings, however it was listed as running in Services (this was before I updated Windows using Tweaking.com Windows Repair 2018).
Services also indicated that Windows Firewall and Defender were running.
If I manually turned off Kaspersky Total Security in Services, then Control Panel>All Control Panel Items> Security and Maintenance Settings showed Windows Firewall working.
I attempted to fix this by restarting the computer in regular and safe modes. I also attempted to fix the issue by running Windows Troubleshooting and then uninstalling Kaspersky Total Security. Now I am unable to reinstall it in regular or safe mode.
§ Are they just the free tools such as Kaspersky Cleaner, Kaspersky Security Scan, etc?
No. I have a two-year subscription for three devices for the KAS Total Security software.
Note: I am able to run the free downloadable KVRT and the Kaspersky Rescue Disk, and neither of these scanners identify any viruses.
I uninstalled KAS Total Security in Safe Mode when it kept interfering with the Windows Firewall. Following uninstallation, I am unable to reinstall it in either safe mode or regular mode.
At this time, Control Panel>All Control Panel Items> Security and Maintenance Settings indicates that Windows Firewall and Defender are operating, however, I cannot confirm this since I can no longer run the Windows Services app.
§ Or is it the Kaspersky Antivirus (newly available free version or the paid version)?
This is a paid version (two-year subscription for three devices)
§ What reaction do you see when you try to install the Kaspersky tool(s)?
When I attempt to install the software, the Welcome dialog appears, and I can click the Install button; however, after I click to allow the installation to make changes to my computer and the Downloading Application progress bar appears, after the program downloads 196.5 MB of the files and begins the installation process, the installation fails at the About 2 minutes left level and the program issues a message that reads, Error occurred during application installation. If I click Learn More, I can download another version. If I click Cancel, the installer indicates that the installation was not completed. When I click OK, another message appears that reads, “Kaspersky Total Security” “This application was not installed. Your computer may be infected with viruses. We recommend you use one of the free Kaspersky Lab utilities to disinfect your computer, and then restart the application installation. You can select and download the utility that suits you best on the web page that opens by clicking the ‘Learn More’ button.”
I can download the latest version KTS 188.8.131.521.abcden_12124, but when I attempt to install it, the same thing occurs.
Do the following conditions still exist:
Quote: Adobe products (admittedly old and out of date) started to misbehave (PDF files taking more than an hour to create).
§ Do PDF files still take over an hour to create?
Not all. Only one large Word file, so this probably isn’t an issue, other than the long creation process prompted me to investigate the issue and the Kaspersky/Windows Firewall issue then developed after I restarted my system.
§ What application are you using for creating PDF files?
I was printing a Word file as an Adobe PDF with settings specifically selected for high quality press printing. This file is 38 MB and includes graphics, and the print settings include custom options.
Quote: Aside from coupon bars, which I deleted, the only other file that was flagged was an Adobe dll.
§ How did you dispose of the "Adobe.dll" that was detected? What is the name and file location of that "Adobe.dll"?
Advanced Spyware Remover identified the file as
PSW.OnlineGames – Quarantined, File, C:\Program Files (x86x)\Adobe\Acrobat 9.0\/acrobat\CoolType.dll, 11-6750
The file was quarantined, and after it was, Adobe 9.0 would not run. I unquarantined the file so that I could provide you with answers to these questions.
Quote: I could not restore to a previous restore point or reinstall Windows from Windows 10 interface.
§ Why are you attempting to reinstall Windows?
I attempted to reinstall Windows because the following files were flagged as corrupt or missing digital signatures before I used Tweaking.com Windows Repair 2018:
7 Combined Problems were found with the packages files, these files need to be replaced (These mainly only effect installing Windows Updates.)
The SFC (System File Checker) doesn’t scan and replace some of these files, so you may need to replace them manually.
THESE FILES DO NOT KEEP THE REPAIRS FROM WORKING; YOU MAY NEED TO RUN THE REPAIS IN THE PROGRAM.
Files Checked and Verified: 5,050
Done Scanning Windows Packages Files. (8/2/2017 1:06:26 PM)
Scanning Reparse Points.
Started at 8/2/2017 1:06:26 PM)
Note that after I used Tweaking.com Windows Repair 2018, the following files were identified with issues by Rkill 2.9.1:
C:\Windows\System32\sihost.exe (PID: 2804) [WD-Heur]
C:\Windows\HelpPane.exe (PID: 3436) [WD-Heur]
C:\Windows\System32\notepad.exe (PID: 204) [WD-Heur]
C:\Windows\System32\smartscreen.exe (PID: 1604) [WD-Heur]
Possibly Patched Files:
C:\Windows\System32\ctfmon.exe (this is listed twice, not a typo)
While no issues were identified in the Registry, while resetting the .EXE, COM, & BAT files, the Rkill identified missing digital signatures for 315 files including drivers, dlls, SYSWow64 file, infs, etc.
§ What "Windows 10 interface" are you using for reinstalling Windows?
I attempted to use RESET Windows and also use the downloaded USB files for reinstalling
§ Drive D contains a FACTORY_IMAGE. Are you using that to reinstall Windows?
No. I created a Rescue Disk when I installed Windows 7 Pro, and that does not work. Presumably because I updated to Windows 10 last summer and then Windows 10 Creative version since. Windows 10 Creative did not create a restore point, and so I am unable to revert to either the original Win 10 or Win 7 or reinstall Win 7.
§ Do you have Windows installation media from Microsoft on some external device like DVD or USB drive?
I have Windows 7 Rescue Disk. It does not work. When I insert it in the DVD drive and restart my computer, the CD runs, Windows starts loading, and the blue installer screen appears, but then it throws an error message that reads, “The system recovery discs do not support this computer. You are not able to restore his system with these discs.”
I can exit Recovery Manager and reboot.
I cannot restore or reinstall Windows.
Quote: I don't expect to use this 2006 HP computer much longer, but I do need to recover the files for work.
§ When you start in Normal boot, what prevents you from accessing your files?
Nothing prevents me from accessing my program files other than the some of the Windows program apps such as Services. I can run msconfig, but I can no longer confirm that Windows Firewall and Defender are actually running in Services.
§ Are the files hidden or encrypted?
§ Do you see error messages saying you lack permissions?
Only for Windows program apps.
§ Did you back up your important files? If not, please tell me what prevents you from doing so.
My important files are backed up.
§ How is your PC running now? Any changes from your previous report?
It is the same since I submitted my original inquiry.
I am mainly interested in making sure the system doesn’t have any viruses so I can be confident that my backup files are also clean. This is particularly important regarding the large Word file that I converted to a PDF. That file is on a backup drive, and I need to ensure it is safe to use on another computer.
Edited by SMS18, 24 August 2017 - 12:17 AM.