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Failed, Virus Scan Failed on all downloads with Windows 10 - Trojan need help


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#1 wrsharp

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Posted 04 August 2017 - 11:21 AM

I have Windows 10 on my laptop.  Recently every time I try and download anything I get an error message "Failed, Virus Scan Failed"!

 

I am unable to download any software programs to try and fix.  Need help



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#2 JSntgRvr

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Posted 04 August 2017 - 11:51 AM

Welcome :)

 

Create a Restore point.

 

Once done, Open an Administrator Command Prompt. At the prompt copy and paste the entire command below and press Enter. Close all windows and restart the computer.

 

Reg Add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments" /v "ScanWithAntiVirus" /t REG_DWORD /d 1 /f

 


 

 

Give it a test.


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#3 wrsharp

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Posted 04 August 2017 - 12:45 PM

Well it does not matter now because I restarted computer and now my pass code to get in wont work.



#4 JSntgRvr

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Posted 04 August 2017 - 02:12 PM

Not because the command above.

 

Have you been working on it? Which actions if any you did?


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#5 wrsharp

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Posted 04 August 2017 - 02:13 PM

the only thing I did was try to restart in safe mode



#6 JSntgRvr

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Posted 04 August 2017 - 02:51 PM

Can you boot to the Recovery Environment Command prompt? if you do follow these steps:

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Insert the USB drive in the infected computer.

Boot to the Recovery Console's Command prompt.

Entry points into the Windows Recovery Environment (WinRE).

You can access WinRE features through the Boot Options menu, which can be launched from Windows in a few different ways:

  • Option 1: From the login screen, click Shutdown, then hold down the Shift key while selecting Restart.
  • Option 2: In Windows 10, select Start > Settings > Update & security > Recovery > under Advanced Startup, click Restart now.
  • Option 3: Boot to recovery media.
  • Option 4: Use a hardware recovery button (or button combination) configured by the OEM (Computer Manufacturer).

After any of these actions is performed, all user sessions are signed off and the Boot Options menu is displayed. The PC will restart into the WinRE and the selected feature is launched.

On the boot options, select Troubleshooting > Advanced Options > Command prompt.

Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

 


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#7 JSntgRvr

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Posted 06 August 2017 - 03:21 PM

Are you still with us?


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#8 JSntgRvr

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Posted 14 August 2017 - 09:40 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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