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Hp Notebook sound help


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#1 John888

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Posted 03 August 2017 - 10:46 PM

Question I have Hp notebook for the last week or two Play a movie on iTunes or watch a video on YouTube the sounds are perfect for a while and then all the sudden they will go static and disoriented. I called HP support we tried updating installing to latest version the same thing happens. They said I should try a factory reset. I have a 90 day return policy with BJ's. My question is what would you do? do a factory reset and see if that works or return it and get a new one? Thank you I bought the Hp notebook on June 28 2017 i have windows 10 64 bit home

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#2 bwv848

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Posted 04 August 2017 - 09:35 PM

Hi, John,

 

What's the model of the notebook? We'll move on from there. If you don't have time or patience I would just exchange the entire machine, that's the easiest and fastest way out. :)

 

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#3 John888

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Posted 04 August 2017 - 09:44 PM

Hi Bwv848

sorry the model is 1BQ12UA#ABA

#4 bwv848

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Posted 04 August 2017 - 09:51 PM

Hi, John,

 

Did they ask you to reinstall your audio drivers? If not please do so now: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17-x000-notebook-pc-series/11203107/model/15497010/swItemId/ob-166862-1

 

To do so, please uninstall Realtek HD Audio from the Control Panel first, then run the installer package you just downloaded.

 

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#5 John888

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Posted 04 August 2017 - 10:11 PM

Hi Bwv848

Hp support came onto my Hp Notebook uninstall realtek hight definition audio driver from the uninstall or change a program. reinstall the newest version of the realtek high definition audio driver

#6 bwv848

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Posted 04 August 2017 - 10:35 PM

SO they did reinstall your audio drivers already?


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#7 John888

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Posted 04 August 2017 - 11:18 PM

Hi Bwv848

yes Hp support thinks its a glitch in windows 10 and wants me to do a factory rest.and that should fix the problem and any other problem that may be going on with my Hp noteboot. if it was you would you do a factory reset or return it and just get the same Hp notebook just a new one? thank you

#8 bwv848

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Posted 05 August 2017 - 08:25 AM

Hi,

 

I'd try resetting Windows first. You still have 50+ days to return it?


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#9 John888

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Posted 05 August 2017 - 07:01 PM

Hi Bwv848

i have till 9/26/2017 to return it. the bad thing is there is only one BJS around my area that has four of them in stock.the other ones do not know when they will be back in stock.




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