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Tried on my own. Need help w/BSOD


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#1 Miket2222

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Posted 03 August 2017 - 02:40 PM

Hi good people of Bleeping.

 

My computer hasn't been right since last years anniversary update. I've read through many of the other threads and learned a lot but I'm really at a loss at this point. I'm on 1703 and finally manager to install the latest update from a few days ago. Here is what I'm getting.

I tested the RAM and CPU as instructed and all passed as did the SSD.

 

Chrome- lots of "Oh Snap" errors. Stops responding and has to close sometimes.

BSOD- Very random and various errors.

 

I ran verifier and have the zip and the speccy report.

 

http://speccy.piriform.com/results/P5OXESeZi62zJmPCB0SsFfe

 

Any help would be greatly appreciated.

Attached Files


Edited by Miket2222, 03 August 2017 - 02:43 PM.


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#2 bwv848

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Posted 03 August 2017 - 02:59 PM

Hi,
 
Looks like your RAM is faulty—these errors in the Event Log clearly say so (I believed you ran Windows Memory Diagnostic?):

Event[1529]:
  Log Name: System
  Source: Microsoft-Windows-Memory-Diagnostic-Task-Handler
  Date: 2017-08-02T13:35:13.168
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-21-1525804905-3630623810-664788469-1006
  User Name: DESKTOP-VV7GRE2\miket
  Computer: DESKTOP-VV7GRE2
  Description:
Windows removed bad memory regions from this PC.
Event[1531]:
  Log Name: System
  Source: Microsoft-Windows-Memory-Diagnostic-Task-Handler
  Date: 2017-08-02T13:09:16.183
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-21-1525804905-3630623810-664788469-1006
  User Name: DESKTOP-VV7GRE2\miket
  Computer: DESKTOP-VV7GRE2
  Description:
Windows removed bad memory regions from this PC.

Please run MemTest86 for a minimum of eight passes. Here's a good guide if you need help. (You may stop the test if your start to get errors.)

 

How old is this computer—is it still under warranty?

 

Regards,

bwv848


Edited by bwv848, 03 August 2017 - 03:00 PM.

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#3 Miket2222

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Posted 03 August 2017 - 03:14 PM

I ran Memtest86 for 8 passes and there were no errors reported.

 

I've had the computer for 1.5 years or so. It was a manufacturer refurb.

 

I can run memtest86 again while I'm out at work tonight if you think I should, but it did 8 passes with no errors last time.



#4 bwv848

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Posted 03 August 2017 - 03:31 PM

Hi,

 

Did you run MemTest86 when the system was hot or cold? Funny why it didn't detect errors, let's try this test: http://hcidesign.com/memtest/ Please run it overnight (the longer the better, but not too long). Also, if that passes, please try running Prime95 (it will stress both the CPU and the RAM): http://www.carrona.org/hwdiag.html#prime95

 

Thanks.

 

Regards,

bwv848


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#5 Miket2222

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Posted 03 August 2017 - 03:44 PM

I just started Memtest86 again. System has been up for a few hours now so it should be warm. Nothing even close to overheating according to the monitor app I have been using (can't remember the name). I'll check it when I get home from work later and then I'll try the one you suggested.

 

Thanks!

 

One other thought. I never ran MS memtest yesterday and the report say it ran twice? That is another mystery.


Edited by Miket2222, 03 August 2017 - 03:46 PM.


#6 bwv848

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Posted 03 August 2017 - 03:57 PM

OK. :thumbup2: The last time you ran MemTest86 was the system hot or cold? You should try a "cold" test too (not sure why sometimes errors pop up when the system is cold). I don't think Windows Memory Diagnostic ran by itself after looking at the event carefully—the system just informed us that Windows found bad memory and quarantined it. This indicates that your RAM is (most likely) failing, even though there's this little part of me saying that it could be your HDD (virtual memory) after some experiences...


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#7 Miket2222

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Posted 03 August 2017 - 04:12 PM

I installed the hard drive after having lots of bsod's early this year. I did a fresh install of Windows and it ran fine for a couple of months. It's a 240 gig SSD and passed seatest long testing.

#8 bwv848

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Posted 03 August 2017 - 04:55 PM

Alright, if it's new it should be okay.


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#9 Miket2222

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Posted 04 August 2017 - 08:20 AM

Both Memtest86 and the one you suggested passed. Memetest86 did 8 passes and the other ran ovenight. Running Prime95 now.



#10 Miket2222

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Posted 04 August 2017 - 12:32 PM

I ran Prime95 for over 4 hours with no problems. I still have issues with Chrome throwing Oh Snap errors and stopped working and needs to shut down. Haven't had a blue screen for a while. I'm thinking of running driver verifier again and including all of the MS drivers as well. Thoughts?



#11 bwv848

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Posted 06 August 2017 - 09:34 PM

Hi,

 

Sorry for not replying earlier. Going to get some advice from a friend before moving on. Feel free to run Driver Verifier and be sure to send us any dumps that your computer may produce.

 

Thanks.

 

Regards,

bwv848

 

p.s. If you have time, please update your BIOS (and check for any missed Windows updates) to rule out compatibility issues.


Edited by bwv848, 06 August 2017 - 09:43 PM.

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#12 Miket2222

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Posted 07 August 2017 - 03:54 PM

Hi, and thanks again for the attention to my problem. I noticed that there were issues with the TPM while I was looking at the event viewer. Did some reading up on it and went into the BIOS and cleared the TPM which made start up really slow. I figured that I screwed something up so I went to the HP site and got the BIOS update (same one) and ran it. Reset the BIOS defaults and haven't had a BSOD or Aw Snap since. 

 

Thanks for the help and I'll post if anything goes wrong again.



#13 bwv848

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Posted 07 August 2017 - 04:13 PM

You're welcome... so you did update the BIOS?


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#14 Miket2222

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Posted 07 August 2017 - 05:01 PM

I reinstalled the most recent one for my system according to the HP website. I had that one already, but I messed around so much, I thought I would refresh it and restore it to factory settings.

#15 bwv848

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Posted 07 August 2017 - 05:32 PM

:thumbup2: AFAIK, a BIOS update/reinstallation should reset the settings back to default.


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