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Laptop freezed

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3 replies to this topic

#1 Goldesta


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Posted 03 August 2017 - 11:39 AM

Hello Everyone,

My laptop is freezed. Keyboard not working. Task bar not working. I don't know what to do?? Please HELP!!!!

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#2 Chris Cosgrove

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Posted 03 August 2017 - 04:42 PM

First of all - welcome to BC !


When posting about a computer problem it is always helpful to include - at a minimum - the make and model of the computer and details of the OS you are using.


But a generic suggestion. Remove the charger cord if it is connected, then turn the computer over and remove the battery, then hold down the power button for 30 seconds. Replace the battery and see if the computer will boot and run normally..


If it doesn't, post back.


Chris Cosgrove

#3 Goldesta

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Posted 03 August 2017 - 09:34 PM

Laptop freezing problem solved but still keyboard is not working. Is this a hardware problem?

#4 dc3


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Posted 04 August 2017 - 10:58 AM

Edited to add...  Has this computer been dropped?


Press the Windows key and the X key together.


In the menu that opens double click/tap on Keyboards.  Choose the keyboard you are using and see if any yellow warnings or red errors are seen.


You could also uninstall the keyboard driver.  When you restart the computer a new keyboard driver will be installed.

Edited by dc3, 04 August 2017 - 10:59 AM.

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