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HDD Problem - Need Help


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#1 Shehab_El_Deen

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Posted 02 August 2017 - 04:01 PM

Hey all, I am desperate for the time being and wish if you can really help me out 

I have 2 HDDs installed on my PC and they worked properly ever since I had them. One of them has the system and the other one is for the other stuff (data-movies-games...etc) then after this semester the second HDD started to have problems. At first it was not detected by the PC when I boot then when I restart it returns to be detected however if I watch a movie or do anything using its data it disconnects till at one time the PC wasn't able to detect the HDD at all. I tried to switch the SATA cables (the ones that connect the HDD to the motherboard) to check whether the problem was due to that cable or not but the result was the same with the main HDD working and the other one not detected at all or getting detected for a limited time. Then I switched the other cables (from the power supply to the HDD) at first the PC said "Please select a proper boot device and restart" so I thought the problem is with that cable however after a few times it actually booted up with no problems at all and also with the same outcome ( Primary HDD working and the other one not detected at all ).

I tried to connect that HDD to my brother's PC and it was detected. At the first time it disconnected then after a restart it actually worked just fine and I tried it for more than 30 minutes trying to access all the files and movies and actually watched a lot of scenes of different movies with no problem at all. Then I tried a converter connection that converts internal HDD to external USB one and it also worked however it gave me a notification "There is a problem with the drive scan and fix the problem" I ignored that message ^^" and tried to test the HDD and it worked just fine again.

I tried once again to connect it back at my PC and I was surprised that it actually worked with no problem and I was advised to reinstall the system and I did (as the old one was collapsing). The HDD was working fine and I thought the problem is solved however, I started to watch a movie just recently and after a couple of minutes it disconnected again and when I restart I found the HDD to be detected but can't push my luck with it and so.....I am really frustrated and don't know what to do.

NOTE: 
The OS was windows 10 64-bit home version and now is windows 10 64-bit pro version


Sorry for the elongation and the bad English and thank you in advance...I really hope that anyone can help me out



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#2 TsVk!

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Posted 02 August 2017 - 04:57 PM

Sounds like the drive is dying.

 

Get another and back it up as soon as possible.



#3 ilonggo

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Posted 02 August 2017 - 11:03 PM

Hi Shehab_El_Deen,

 

TsVk! is probably right. Your hard drive shows the sign of retiring soon. Personally, I use Linux GSmart control to check my hard disk's health. If the drive is failing the color must be red, though this is not conclusive but at least it will help you gauge the problem of your hard drive. I am not sure if "Linux Mint" https://www.bleepingcomputer.com/forums/t/648523/can-i-download-linux-mint-on-a-disk-and-try-it-out/ has this feature. I hope so.



#4 hamluis

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Posted 03 August 2017 - 11:41 AM

I would run the manufacturer's diagnostic tool (long, generic test) on the drive (no slight to GSmart), after following the suggestion to back up/save.  Both Seagate and Western Digital provide these tools at their respective websites.

 

GSmart Control Diagnostic, dc3 - http://www.bleepingcomputer.com/forums/t/602273/windows-7-machine-working-very-hard/page-2#entry3931439

GSmart Hard Drive Test, Alexstrasza - http://www.bleepingcomputer.com/forums/t/565216/laptop-running-slow-tried-many-things-and-unreadable-files/?p=3613590

 

Louis


Edited by hamluis, 03 August 2017 - 11:42 AM.


#5 Kilroy

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Posted 03 August 2017 - 11:58 AM

Backup what you can before you start working on the drive, any work on the drive may cause it to fail completely.



#6 Shehab_El_Deen

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Posted 10 August 2017 - 04:21 PM

Hey all, 

 

   I am terribly sorry for the delay in replying I had problems with my internet and the PC as well. A relative of ours - we call him a specialist in that stuff - checked my PC and found that the fan of the power supply spinning in a useless way and it caused overheating that it could have been blown up. Somehow the power supply was driving the PC crazy and was not supplying sufficient power or voltage to the hard disks and that made it work improperly. 

 

  I bought a new one and till now the problem is fixed however I tried some HDD diagnostic tools and said that my HDD is 0.3% overall block damaged also it gave a critical warning about something called "temperature inflow" or something like that I don't remember warning me that it exceeded the threshold and the HDD has to be changed yet as I mentioned above the HDD is working really properly and I hope it keeps this way.

 

  Thank you all for your concern and for your advices :)  



#7 JohnC_21

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Posted 10 August 2017 - 04:39 PM

If the drive is working properly I would create a complete disk image to a USB external drive. Software that can do this for free

 

Macrium Reflect Free

Aomei Backupper Standard

Easeus Todo Backup

 

All allow you to create bootable media. Using the media you can recover the image to a new drive, avoiding a complete clean reinstall. 



#8 ilonggo

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Posted 21 August 2017 - 10:28 PM

Thanks for sharing the solution Shehab. Indeed, power supply issue is one of the most skipped in computer troubleshooting. When the hard drive started to have tick sounds or the problem that you just shared. The usual approach is to examine the hard drive which is right but power supply also plays a big role on it. Anyway, we are glad that you solved your problem.






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