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Windows Explorer Freezes Upon Opening a Folder

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#1 Wolffie03


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Posted 02 August 2017 - 01:40 PM

I've had this weird issue for about the past three weeks now. I'm not sure what the problem could or might be. What happens is when I boot up my computer, I can launch any and every program. Problem is when I access my windows explorer for the first time, the desktop will actually freeze for a good 30 secs to 1 minute then go back to normal. This only happens when I open a folder for the first time, then after that, I can access my normal files and folders as usual. (It doesn't matter if the folder has media, videos or documents. Only just the first folder I open will cause the desktop/windows explorer to freeze.)


I am not sure what to do regarding this. I've done every single method I've known so far on checking my computer. I ran rkill, then malwarebytes, then ESET online scanner after turning off malwarebytes - they've all come up negative, even when I do the process in safe boot as well. The only odd behavior that I do recall is the desktop refreshed the icons once by itself and I didn't have the problem that I mentioned during that day.


Other than that, I am at a complete lost. The only other culprit I can guess is maybe my nVidia driver updates. Ever since the updates after version 350.12 (the last known update that worked like a charm) is also when my computer started acting up. I've only considered I just might need to reinstall my Windows 8.1 because I have everything backed up and updated. Any thoughts on what I should do?

Edited by Wolffie03, 02 August 2017 - 01:44 PM.

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#2 dc3


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Posted 03 August 2017 - 11:03 AM

Please run System File Checker.

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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