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Cannot boot to windows after running Hitman Pro to resolve virus issue


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#1 vincentjonq

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Posted 01 August 2017 - 05:12 PM

I ran Hitman Pro and restarted my computer. My computer won't boot, it goes straight to the system recovery but it isn't able to fix the problems. I can't run safe mode as well.

I ran FRST and here is what I got:

 

Please advise next steps

 

I've already tried:

system restore -> no restore point

Bootrec.exe /FixMbr at cmd

chkdsk /r

Attached Files

  • Attached File  FRST.txt   87.75KB   8 downloads


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#2 vincentjonq

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Posted 01 August 2017 - 05:43 PM

In desperation, I tried to fix.

Please see attached.

Now, after logging in the computer restarts.

Attached Files

  • Attached File  FRST.txt   87.65KB   7 downloads


#3 vincentjonq

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Posted 01 August 2017 - 06:38 PM

I tried booting up on safe mode, but it says:

 

"This app can't open

Tips can't be opened using the Built-in Administration account. Sign in with a different account and try again."



#4 Oh My!

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Posted 03 August 2017 - 01:31 PM

Greetings vincentjonq and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:

  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.

===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Please copy and paste the contents of FRST.txt and Addition.txt in your reply. Use multiple posts if necessary.


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 Oh My!

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Posted 06 August 2017 - 12:30 PM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 08 August 2017 - 09:41 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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