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Help me,I got virus! Screen stuck at message "Welcome"


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#1 dagonitrex

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Posted 30 July 2017 - 10:25 AM

I used my Windows laptop and It worked perfectly.Tommorow I turned on laptop and "Welcome" message was there.I was waiting more then 20 minutes and nothing happened. I was searching on google and youtube how this happened but every solution didn't worked for me.So I knew that I got virus. I think that happend cause I haven't know how "Cheat Engine" works.

If you can help me how to reboot. I have Windows XP. 


Edited by hamluis, 30 July 2017 - 10:27 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 boopme

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Posted 31 July 2017 - 12:10 PM

Well let's scan and see....

MiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP conf[iguration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And finally I'd like us to scan your machine with ESET OnlineScan:
  • It is recommended to turn off your antivirus program. Click on the E5rfZI9.png button to see which antivirus is currently enabled:
c4VVzVO.png
  • Turn off your antivirus program. See here how to do this.
  • Check the option beside: Enable detection of potentially unwanted applications.
  • Now click on Advanced Settings and make sure that the option Clean threats automatically is NOT checked, and select the following:
Enable detection of potentially unsafe applications
Enable detection of suspicious applications
Scan archives
Enable Anti-Stealth Technology
  • Click on the Change button and select only Operating memory, Autostart locations and drive C:\ to be scanned.
yKulboi.jpg
  • Push the dtoGjAL.png button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8L8IBHJ.png
  • When the scan completes a list of found threats will open automatically (if any malicious files are found).
imxEgHt.png
  • Push thecRhRYZ8.png button and save the file to your desktop using a unique name, such as ESETScan.txt. Include the contents of this report in your next reply.
  • Push the 9IjfdXq.png button.
  • Check the box beside RHzfZB1.png to uninstall the application when closed.
  • Push Vc3btaC.png and the close the application clicking the X in upper right corner.

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#3 dagonitrex

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Posted 31 July 2017 - 12:14 PM

Thank you for help.But that's not my case.

When I start computer screen stuck on message "Welcome"



#4 boopme

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Posted 31 July 2017 - 12:35 PM

Did you try Safe Mode with Networking?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 JoshRoss

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Posted 01 August 2017 - 05:59 AM

Do you maybe have a Windows Flash drive or a CD with which you could use a recovery or repair? Maybe you have a Windows Image back up?



#6 dagonitrex

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Posted 01 August 2017 - 08:02 AM

I tried and i dont have windows flash drive and i don't have cd rom



#7 boopme

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Posted 01 August 2017 - 01:58 PM

Appears then you need to reinstall.. Ask in XP if you need help as to how.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 JoshRoss

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Posted 02 August 2017 - 01:36 AM

Probably I am with Boopme on this one. I can't think of any other way for you to recover or reset your Windows in a bootable state. Also Safe Mode? Does that not work as well? (Boompe has asked this before).

 

On this side note, have you considering upgrading to newer Windows versions?



#9 dagonitrex

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Posted 02 August 2017 - 02:17 PM

I have that laptop and best windows for he is windows xp,because on higher windows it will be laggy.
I tried every "Safe mode"

I have this pc that Im using right now (Intel Core i5 , Nvidia gtx 950 , 8gb ram ...) and this is what I use but that laptop I want to fix cause I need it.Specs are not realy good It can play low graphics games with lagg like gta san andreas , cs 1.6 ...



#10 JoshRoss

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Posted 03 August 2017 - 01:08 AM

If your Laptop has 4GB of ram or more, some form of i3 or i5 processor, you shouldn't have issues upgrading? That would be more stable. Unfortunately, as we have mentioned, you are going to need to reinstall a fresh copy of Windows on your laptop.

 

On the side note, if it is that old, I wouldn't be surprised if hardware issues started emerging. Fragmented HDD, bad ram, motherboard malfunctioning, and more problems related to it, wouldn't allow you to fully launch Windows. try the reinstall and keep us updated on what is happening.



#11 opera

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Posted 03 August 2017 - 01:43 AM

Have you tried 'last known good?'






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