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ntuserlitelist and "Requested resource in use" viruses


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#1 JJSCCT120816

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Posted 29 July 2017 - 04:10 PM

I have been trying, unsuccessfully, for days to remove these viruses from my computer. I have talked to several computer savvy friends, I've perused forums on the topic on this website, and I've downloaded a couple of recommended programs from said forums to attempt to remove it. I'm finally just posting a topic because I'm at my wit's end trying to get rid of this thing. I've got RogueKiller, which doesn't finish scanning when I run it unless I run the it with the computer in SafeMode; however it only detects the Trojan I'm trying to get rid of when I run it out of SafeMode. I have MalwareBytes, but I get the "Requested resource is in use" message when I try to run it. I attempted to download rkill unsigned, but my computer cancelled the download, stating that a virus had been found. I tried to download the zipped file version, but it wouldn't accept the given password. Idk what else to do. Please help.


Edited by britechguy, 29 July 2017 - 04:34 PM.
Thread Moved per request by Aura


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#2 JJSCCT120816

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Posted 29 July 2017 - 04:14 PM

I neglected to mention that I am running Windows 7 Home Premium eMachines with a dual-core processor and a 64-bit operating system. I'm not sure how much information about the computer you need, so if you need anything else, I will do my best to acquiesce.



#3 Aura

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Posted 29 July 2017 - 04:32 PM

Hi JJSCCT120816 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#4 JJSCCT120816

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Posted 29 July 2017 - 04:38 PM

I am running the MBAR scan now. Will I be able to run MalwareBytes after this?



#5 Aura

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Posted 29 July 2017 - 04:39 PM

Yes. Once you're done running MBAR and posting the log, you can run a scan with Malwarebytes, delete everything it detect and provide me the Malwarebytes log as well.

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#6 JJSCCT120816

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Posted 29 July 2017 - 05:41 PM

It has been unresponsive for about 10 or so minutes now. It's whited out and says "Not Responding" at the top. I know I read that it would appear unresponsive at times, so I've been waiting but it's not continuing.



#7 JJSCCT120816

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Posted 29 July 2017 - 05:42 PM

Now it is giving me the "Requested resource is in use" error message.

 

 

I'm back to square one. The virus has already made moves to prevent me using MBAR. I still can't use MalwareBytes. I'm getting so frustrated =(


Edited by JJSCCT120816, 29 July 2017 - 05:47 PM.


#8 JJSCCT120816

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Posted 29 July 2017 - 06:48 PM

Idk how important this is, but when I run RogueKiller in SafeMode, ot finds all kinds of things. But it finds the same things every time. So the things it isn't finding and deleting are re creating these PUP files and other things as fast as I can delete them. I just ran the RogueKiller in SafeMode and will try my best to give a comprehensive list of the things it found.

 

    Detection:                                                                                       Type:                      Path:

1: Adw.Yelloader|Suspicious.Path                                                      Registry: RUN        (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run|cpx

2: Adw.Yelloader|Suspicious.Path                                                      Registry: RUN        (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run|svcmx

3: PUP.Gen0|Adw.Yelloader|Suspicious.Path|VT.Adware.Yelloader  Registry: Services  (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services|Dataup

4: PUP.Gen0|Suspicious.Path                                                            Registry: Services  (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services|windowsmanagementservice

5: PUP.Gen0|Adw.Yelloader|Suspicious.Path|VT.Adware.Yelloader  Registry: Services  (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services|Dataup

6: PUP.Gen0|Suspicious.Path                                                            Registry: Services  (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services|windowsmanagementservice

7: Adw.Yelloader                                                                                 File                         C:\Windows\System32\tprdpw64.exe

8: Adw.Yelloader                                                                                 Folder                     C:\Windows\SysWOW64\config\systemprofile\AppData\Local\ntuserlitelist

9: Adw.Yelloader                                                                                 Folder                     C:\Users\Ed\AppData\Local\ntuserlitelist

 

 

 

 

 

Date for each

1: "C:\Users\Ed\AppData\Local\ntuserlitelist\cpx\cpx.exe" -starup

2: "C:\Users\Ed\AppData\Local\ntuserlitelist\svcvmx\svcvmx.exe" -starup

3: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\ntuserlitelist\dataup\dataup.exe

4: C:\Users\Ed\AppData\Local\qovpeca\xmjpcwx\ct.exe

5: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\ntuserlitelist\dataup\dataup.exe

6: C:\Users\Ed\AppData\Local\qovpeca\xmjpcwx\ct.exe

7-9 do not have a data part

 

 

 

I selected to remove all of the above, but got an Error[5] message for 1-6, a Found message for 7, and a Removed at reboot][91] for 8 & 9

 

I have rebooted the computer and that is where I'm at now.



#9 Aura

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Posted 29 July 2017 - 07:12 PM

It has been unresponsive for about 10 or so minutes now. It's whited out and says "Not Responding" at the top. I know I read that it would appear unresponsive at times, so I've been waiting but it's not continuing.


Close all your other programs and make sure that MBAR is the only one running. Do not touch your computer while its scanning and wait for it to complete. It can take time (a couple of hours maybe), but it'll eventually complete.

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#10 JJSCCT120816

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Posted 29 July 2017 - 07:33 PM

I didn't have anything else running and I didn't touch it. It closed and when I tried to re open it, it gave me the "Requested resource is currently in use" error message



#11 Aura

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Posted 29 July 2017 - 07:34 PM

Try to run the mbar.cmd file inside the MBAR folder to launch it.

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#12 JJSCCT120816

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Posted 29 July 2017 - 07:36 PM

I'm not seeing that. I see a folder called Data, a folder called imageformats, a folder called Languages, a folder called Plugins, a DLL File called dda, a RTF called License, a CONF file called master.conf, a DLL File called mbam, a DLL File called mbamcore, an Application called mbamdor (which i get the "requested resource is in use" message when I click on), a DLL File called mbamnet, a Windows Command Script called mbar, a DLL File called mbar, an application called mbar (which also gives me the "requested resource is in use" error code), a DLL File called msvcp100, a DLL File called msvcr100, a DLL File called, QtCore4, a DLL File called QtGui4, a ReadMe RTF, and a system-log text document


Edited by JJSCCT120816, 29 July 2017 - 07:42 PM.


#13 Aura

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Posted 29 July 2017 - 07:37 PM

You need to try to run MBAR via mbar.cmd from the infected computer.

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#14 JJSCCT120816

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Posted 29 July 2017 - 08:06 PM

I only found that by running the commant prompt box. I succeeded in getting it started again however. Will update.


Edited by JJSCCT120816, 29 July 2017 - 08:08 PM.


#15 Aura

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Posted 29 July 2017 - 08:08 PM

You might need to enable file extensions in the Folder Options.

https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/

Then you'll see a file called mbar.cmd.

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