Sounds like you may not be seeing what is wrong from any of the submitted info.
I thought this was finally fixed, but no. I ran it for 10 hours Sunday with no freeze. Most of that time also had a video streaming and there had been no memory creep or anything. I shut it off. Today I started and it seemed fine. In about an hour I had a pointer that would move but operate no functions at all and a few seconds later it all died again. Restart had a freeze as soon as the desktop came up. Sometimes it barely gets to the desktop and it freezes. I looked at the startup programs and that is just MSC, the two Bluetooth processes and the CCC catalyst. Could looking at what all services are running give any idea? It is kind of hard to diagnose real time as I have no idea when it will freeze. It might be right away or an hour or two or 10 hours with no freeze. No way I know of causing a freeze.
Today I did catch it freezing and task manager stuck at memory use of exactly 1GB and it was at 3% cpu so it was not maxing anything out. I just had IE and Chrome open but no pages open so something was on when I waited for a freeze.
I have had, and maybe it was this laptop previously with the going wild svchost process that runs up the memory until it freezes. I consider the 3GB to be marginal of course. The other problem is that this dell reserves part of the ram for video so it is actually just 2.3. With that you have to be careful what all you are doing but it seems fine for streaming. It does have a page file of 2.3 set.
I’ve set to high performance.
I think I had seen those references about temp. I had HW in it for a while and saw normal temps. Fan works when I have checked and it is all very clean. With IE and Chrome on the CPU and video adapter runs mid or high 40’s (mid 50’s with a video stream on), and the HD runs low 40’s.
I ran memtest a total of 6 passes, no errors. I ran the Seagate long HD test, it came back as passed.
I agree about Dell. Hard to believe that such a large company doesn’t do better with their site. I guess from the day your actual warranty support ends you go to a real secondary role. If you call most of the questions are related to your warranty, if you have one or not. The site has told me that the driver is this one: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=R309740&fileId=2731118659&osCode=W764&productCode=inspiron-m511r&languageCode=en&categoryId=VI. I know some of the Dell listed drivers may not be the latest, but they also may work better in this kind of situation. The one listed in device manager is apparently that same one. It says 7/8/2011, version 8.836.1.2000. I used driverbooster to pick that one out and install. Normally I like to use the AMD site/system but I don’t know if that is the best way.
Also ran another sfcscan and came up clean. I don’t have a lot of confidence this would fix it, but I could reinstall pretty easily, although this is actually the second time already. Prefer to find the problem, but if that is the only option I may have to.
Will the event logs give you any info to determine what is going on? Or is there some kind of program that can be run that documents errors?
Latest: I must have jinxed this by mentioning the svchost problem. I started it and suddenly I had that. I put in the MS KB3050265 fix and got that fixed. I would be surprised if I have any malware but I have run Malwarebytes and superantispyware scans and nothing found but the usual minor adware. Still random freezes and they are with normal memory and cpu usage. I see nothing going on that seems to cause this.
Edited by helpful55, 02 August 2017 - 04:18 PM.