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Update problem after installing Office 2007 SP3


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#1 devilus

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Posted 28 July 2017 - 05:53 AM

Yesterday morning I've checked for updates manually and it was finished in 5 minutes only. I decided to install Office 2007 SP3 after years. So far no problem with installing.

 

Today I tried again to check for updates. After 5 minutes CPU usage goes lower as if it's finished. Unfortunately it goes higher again and WU stucks. There are lines like "DtaStor    WARNING: Attempted to add URL http://download.windowsupdate.com...." in WindowsUpdate log.

 

Is this maybe caused by installing SP3 after years? What should I do now?


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#2 devilus

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Posted 28 July 2017 - 08:08 AM

It works again after restoring my backup from yesterday. Installing Office 2007 SP3 must have broken something.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#3 lmacri

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Posted 28 July 2017 - 09:01 AM

Hi devilus:

 

There is a known issue with slow Windows Updates if you have MS Office 2010, MS Office 2007 and/or the MS Office Compatibility Pack SP3 installed on a Vista SP2 computer, and a possible workaround was mentioned in the instructions on page 1 of m#l's thread Updates not working, it has been searching for updates for hours.

If you have any of these Office-related products installed you will have manually pre-install speed up patches every Patch Tuesday (the second Tuesday of the month) to speed up Windows Update, even if your Vista SP2 OS was patched as of 11-Apr-2017 when extended support for this OS ended.  Every Patch Tuesday Volume Z updates his post on page 1 of peggybeggs' thread why has vista stopped automatic updates? with the latest download links for the Office speed up patches.

 

As of 11-Jul-2017 the speed up patches for MS Office 2007 are KB3191894 (Excel 2007) and KB3203441 (Word 2007).  If you have the MS Office Compatibility Pack SP3 add-on installed you will also need to pre-install KB3191897 (xlconv2007) and KB3203438 (wordconv2007). If there are any changes when the August 2017 Patch Tuesday updates are released on 08-Aug-2017 Volume Z will flag the download links for those new speed up patches in his post as "new".

Post back if this doesn't help.  I recall one recent post by a Vista SP2 user who was being re-directed to the Microsoft Update website after they enabled Windows Update | Change Settings | Microsoft Update | Give me updates for Microsoft products and check for new optional Microsoft software when I update Windows to configure Windows Update to automatically check for updates for their MS Office product.  I'll hunt around for that post if Volume Z's speed up patches don't work.

-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MS Office 2003 Professional SP3


Edited by lmacri, 29 July 2017 - 08:57 AM.


#4 devilus

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Posted 29 July 2017 - 01:45 AM

Thanks Imacri. Unfortunately the thread link doesn't work. I'll try it again later.

 

As far as I understand, you mean I have to install Office 2007 SP3 and then the patches KB3191894 and KB3203441 before checking for updates again. Should I install the older speed up patches as well or these latest two only?

 

However I still don't understand, why Office 2007+SP2 doesn't have problems -without any speed up patches installed-  when checking for updates (although it's an older SP).


Edited by devilus, 29 July 2017 - 01:46 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

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Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#5 devilus

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Posted 29 July 2017 - 03:21 AM

Well, I installed Office 2007 SP3 via WU again. Restarted. Installed these two KB3191894 and KB 3203441. Restarted again. Started to check for updates manually. 20 minutes and still checking with warnings in WU log mentioned above.

 

EDIT 1: I stopped the WU service after 30 minutes.

 

EDIT 2: These two patches are not listed in the update history list. There is SP3 only. However when checking for installed updates via Programs and Features, there are 25 installed updates shown on the list, including SP3, KB3191894 and KB3203041.


Edited by devilus, 29 July 2017 - 03:50 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#6 VolumeZ

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Posted 29 July 2017 - 06:57 AM

As far as I understand, you mean I have to install Office 2007 SP3 and then the patches KB3191894 and KB3203441 before checking for updates again. Should I install the older speed up patches as well or these latest two only?

 

However I still don't understand, why Office 2007+SP2 doesn't have problems -without any speed up patches installed-  when checking for updates (although it's an older SP).

 

Please install any applicable of the speed up patches, i.e. all four of them. The Update Search issues in Windows Vista (and even Windows XP) are about applicability of issue-triggering updates. Windows Update would be working fine if it wasn't for a small set of Updates that include the Update for Kernel-Mode Drivers, the Cumulative Security Update for IE and the Word and Excel related Security Updates for Compatibility Pack SP3, MS Office 2007 SP3 and MS Office 2010 SP2.

 

The Update issue arises if at least one of these Updates becomes applicable and is not already installed. By installation of MS Office 2007 SP3 word2007, excel2007, wordconv2007 and xlconv2007 become applicable at the same time. With Office 2007 SP3, you automatically have Compatibility Pack SP3 installed, too.

 

MS Office 2007 SP2 is not affected for KB3191894, KB3191897, KB3203438 and KB3203441 not being applicable.

 

I'm considering the term "speed-up patch" as somewhat euphemistic, because actually these Updates pose a problem to the Windows Update Client. Their being installed manually is what solves the issue, not the updates themselves. Manual installation creates inapplicability until their next incarnation is being released.

 

An Update for MS Office does not get listed in Update HIstory when installed manually.

 

Regards, VZ


Edited by VolumeZ, 29 July 2017 - 07:10 AM.


#7 devilus

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Posted 29 July 2017 - 07:59 AM

 

As far as I understand, you mean I have to install Office 2007 SP3 and then the patches KB3191894 and KB3203441 before checking for updates again. Should I install the older speed up patches as well or these latest two only?

 

However I still don't understand, why Office 2007+SP2 doesn't have problems -without any speed up patches installed-  when checking for updates (although it's an older SP).

 

Please install any applicable of the speed up patches, i.e. all four of them. The Update Search issues in Windows Vista (and even Windows XP) are about applicability of issue-triggering updates. Windows Update would be working fine if it wasn't for a small set of Updates that include the Update for Kernel-Mode Drivers, the Cumulative Security Update for IE and the Word and Excel related Security Updates for Compatibility Pack SP3, MS Office 2007 SP3 and MS Office 2010 SP2.

 

The Update issue arises if at least one of these Updates becomes applicable and is not already installed. By installation of MS Office 2007 SP3 word2007, excel2007, wordconv2007 and xlconv2007 become applicable at the same time. With Office 2007 SP3, you automatically have Compatibility Pack SP3 installed, too.

 

MS Office 2007 SP2 is not affected for KB3191894, KB3191897, KB3203438 and KB3203441 not being applicable.

 

I'm considering the term "speed-up patch" as somewhat euphemistic, because actually these Updates pose a problem to the Windows Update Client. Their being installed manually is what solves the issue, not the updates themselves. Manual installation creates inapplicability until their next incarnation is being released.

 

An Update for MS Office does not get listed in Update HIstory when installed manually.

 

Regards, VZ

 

 

Thanks for trying to help. Well, I installed every patch I could find in Update Catalog because Imacri's link still doesn't work.

 

KB3141529, KB3191894, KB3203441, KB3191829, KB2596904, KB3118304, KB3191828, KB3191837, KB3203436, KB3191895 and KB3213640. Not sure if all patches were necessary.

 

Still no luck. From WU log:

 

"Agent    WARNING: Failed to evaluate Installed rule, updateId = {07AEE973-703C-4F27-83F1-3E764D9ED2C7}.202, hr = 80041010"

 

I think the problem on my system could be a different one. Maybe I have to stick to good old SP2.

 

EDIT: I also deleted the files in SoftwareDistribution folder to let them being recreated.


Edited by devilus, 29 July 2017 - 08:01 AM.

Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

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Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#8 lmacri

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Posted 29 July 2017 - 08:52 AM

...If you have any of these Office-related products installed you will have manually pre-install speed up patches every Patch Tuesday (the second Tuesday of the month) to speed up Windows Update, even if your Vista SP2 OS was patched as of 11-Apr-2017 when extended support for this OS ended.  Every Patch Tuesday Volume Z updates his post on page 1 of peggybeggs' thread why has vista stopped automatic updates? with the latest download links for the Office speed up patches.

 

Hi devilus:

 

Sorry, the link I gave you was a shortcut to Volume Z's post and it isn't working for me today either .  The MS Answers forum is undergoing a major software update this weekend (see Cristal Reg's announcement New site design for Microsoft Community) so that might be part of the problem.

 

Try the main link for peggybeggs' thread why has vista stopped automatic updates? at https://answers.microsoft.com/en-us/windows/forum/windows_vista-update/why-has-vista-stopped-automatic-updates/42c98c78-157b-44b7-858a-3ba92933cb90 and scroll down to Volume Z's post on page 1 marked as the Answer.

 

Note that the download links for the MS Office Compatibility Pack SP3 updates in Volume Z's post are direct links for the self-extracting .exe installers. You might have downloaded the .cab files for these updates if you used the Microsoft Update Catalog.

 

EDIT:

 

Thanks for the heads up.  I've fixed both the broken links in post # 3.

-----------.
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Edited by lmacri, 29 July 2017 - 09:33 AM.


#9 devilus

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Posted 29 July 2017 - 10:20 AM

 

...If you have any of these Office-related products installed you will have manually pre-install speed up patches every Patch Tuesday (the second Tuesday of the month) to speed up Windows Update, even if your Vista SP2 OS was patched as of 11-Apr-2017 when extended support for this OS ended.  Every Patch Tuesday Volume Z updates his post on page 1 of peggybeggs' thread why has vista stopped automatic updates? with the latest download links for the Office speed up patches.

 

Note that the download links for the MS Office Compatibility Pack SP3 updates in Volume Z's post are direct links for the self-extracting .exe installers. You might have downloaded the .cab files for these updates if you used the Microsoft Update Catalog.

 


-----------.
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MS Office 2003 Professional SP3

 

 

Yes I noticed that. I downloaded the patches seperately from their own download pages as exe files after identifying them in Update Catalog.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

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Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#10 devilus

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Posted 31 July 2017 - 02:18 AM

Thanks to Imacri and VolumeZ. The problem is solved now. Checking for updates was completed in 5 minutes only. There are new patches for MS Office on the list now. :thumbup2:

 

I thought I don't have Compatibility Pack SP3 installed on my system. Because of that I didn't install KB3191897 and KB3203438 before. Installing these two did the trick.

 

I didn't install KB4019204, KB4012583 and KB3205638 yet.

 

Thanks again.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#11 lmacri

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Posted 31 July 2017 - 07:15 AM

The problem is solved now. Checking for updates was completed in 5 minutes only. There are new patches for MS Office on the list now.

 

I thought I don't have Compatibility Pack SP3 installed on my system. Because of that I didn't install KB3191897 and KB3203438 before. Installing these two did the trick.

 

Hi devilus:

 

Thanks for the update, and glad to hear you got Windows Update working again.

All kudos go to Volume Z for maintaining his list of security updates for MS Office 2010, MS Office 2007 and/or the MS Office Compatibility Pack SP3 that must be pre-installed to speed up Windows Update on Vista SP2 computers on page 1 of peggybeggs' thread why has vista stopped automatic updates?.

As mentioned in post # 3, your slow Windows Updates will likely return every Patch Tuesday (the second Tuesday of the month), so be sure to check Volume Z's post in peggybeggs' thread after the August 2017 Patch Tuesday updates are released on 08-Aug-2017 to see if there are any security updates for MS Office and/or the MS Office Compatibility Pack flagged as "new" that will have to be pre-installed to speed up Windows Update again.

 

I didn't install KB4019204, KB4012583 and KB3205638 yet.

 

Once you have confirmed that all the Vista SP2 and IE9 speed up patches also listed in Volume Z's post are installed on your system, please see the thread More Shadow Brokers Exploits Patched June 2017 for Win XP and Vista for more information about KB4018271, KB4019204 and three other special out-of-band security updates for Vista SP2 released by Microsoft in June 2017.  These updates were not delivered via Windows Update and must be installed manually using .msu offline installers if they are missing from your system.

-----------.
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MS Office 2003 Professional SP3
 


Edited by lmacri, 31 July 2017 - 07:21 AM.


#12 devilus

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Posted 31 July 2017 - 09:05 AM

 

The problem is solved now. Checking for updates was completed in 5 minutes only. There are new patches for MS Office on the list now.

 

I thought I don't have Compatibility Pack SP3 installed on my system. Because of that I didn't install KB3191897 and KB3203438 before. Installing these two did the trick.

 

Hi devilus:

 

Thanks for the update, and glad to hear you got Windows Update working again.

All kudos go to Volume Z for maintaining his list of security updates for MS Office 2010, MS Office 2007 and/or the MS Office Compatibility Pack SP3 that must be pre-installed to speed up Windows Update on Vista SP2 computers on page 1 of peggybeggs' thread why has vista stopped automatic updates?.

As mentioned in post # 3, your slow Windows Updates will likely return every Patch Tuesday (the second Tuesday of the month), so be sure to check Volume Z's post in peggybeggs' thread after the August 2017 Patch Tuesday updates are released on 08-Aug-2017 to see if there are any security updates for MS Office and/or the MS Office Compatibility Pack flagged as "new" that will have to be pre-installed to speed up Windows Update again.

 

I didn't install KB4019204, KB4012583 and KB3205638 yet.

 

Once you have confirmed that all the Vista SP2 and IE9 speed up patches also listed in Volume Z's post are installed on your system, please see the thread More Shadow Brokers Exploits Patched June 2017 for Win XP and Vista for more information about KB4018271, KB4019204 and three other special out-of-band security updates for Vista SP2 released by Microsoft in June 2017.  These updates were not delivered via Windows Update and must be installed manually using .msu offline installers if they are missing from your system.

-----------.
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MS Office 2003 Professional SP3
 

 

When attempting to install KB4018271, it says it's not valid for the current system.

 

After installing KB4019204 and restarting, WU was broken again. So I ran my backup from this morning (Office 2007 SP3 with working WU).

 

It's like a Russian roulette. I think I give up again for a while. Thanks again.


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

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Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

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#13 lmacri

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Posted 31 July 2017 - 01:34 PM

When attempting to install KB4018271, it says it's not valid for the current system.

 

Hi devilus:

 

For future reference when you're ready to come back to this problem...

If you mean that the .msu installer threw a "not applicable" error, this will happen if you try to install an update that is already installed on your computer, download an installer that does not match the bit architecture of your OS (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine), or try to install an update that has been superseded (replaced) by a newer update. See the MS support article "The update is not applicable to your computer" error when you install Windows updates.

Search for "KB4018271" (i.e., not a not partial string like "4018271") at Control Panel | Programs | Programs and Features | View Installed Updates to see if this update is already installed.  KB4018271 is a cumulative security update for IE9, and if I open my IE9 browser and go to Help | About Internet Explorer the Update Version the pop-up shows I currently have v9.0.61 (KB4018271).

 

Attached File  IE9 Update KB4018271 June 2017.png   17.54KB   0 downloads

 

After installing KB4019204 and restarting, WU was broken again. So I ran my backup from this morning (Office 2007 SP3 with working WU).

 

KB4019204 is an important security update that patches a vulnerability in the Windows kernel-mode drivers (Win32k.sys) and I haven't heard of this patch breaking Windows Update before.  You reported in your earlier thread Connection problems to update server in Vista that Windows Update was throwing 80072EFE errors, and your last post # 21 in that thread stated that Windows Update suddenly started working again in February 2017.  I wonder if there's some other underlying problem with your Windows OS (or perhaps even your network card driver or router) that still needs to be fixed.

-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MS Office 2003 Professional SP3


Edited by lmacri, 31 July 2017 - 01:40 PM.


#14 devilus

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Posted 31 July 2017 - 02:19 PM

 

If you mean that the .msu installer threw a "not applicable" error, this will happen if you try to install an update that is already installed on your computer, download an installer that does not match the bit architecture of your OS (e.g., you try to run a 64-bit .msu installer on a 32-bit Vista machine), or try to install an update that has been superseded (replaced) by a newer update. See the MS support article "The update is not applicable to your computer" error when you install Windows updates.

Search for "KB4018271" (i.e., not a not partial string like "4018271") at Control Panel | Programs | Programs and Features | View Installed Updates to see if this update is already installed.  KB4018271 is a cumulative security update for IE9, and if I open my IE9 browser and go to Help | About Internet Explorer the Update Version the pop-up shows I currently have v9.0.61 (KB4018271).

 

 

I already searched for KB4018271 in the installed updates list. It was not there and I decided to install it.

Weeks ago I had downloaded and saved June patches in a seperate folder. I always take notes when I change something on my computer or when problems occur and if or how I solved these or not. So I looked into my notes and noticed that I already installed KB4018271 before. Only this one, not the others I downloaded (KB4019204 etc).

You may be right. It could be replaced by another update. Tomorrow I'll check the IE9 version. (Just sitting in front of my home computer.)

 

 

KB4019204 is an important security update that patches a vulnerability in the Windows kernel-mode drivers (Win32k.sys) and I haven't heard of this patch breaking Windows Update before.  You reported in your earlier thread Connection problems to update server in Vista that Windows Update was throwing 80072EFE errors, and your last post # 21 in that thread stated that Windows Update suddenly started working again in February 2017.  I wonder if there's some other underlying problem with your Windows OS (or perhaps even your network card driver or router) that still needs to be fixed.

 

I don't think so, Imacri. My 80072EFE error has nothing to do with the current problem. Definitly it was a connection problem, and not somehow related to my network or router.

 

Regarding KB4019204, I'll try it again. But not now. :wink:


Self-built PC, Lian-Li PC-A70B, GA-EX38-DS5, Intel Core 2 Duo 3GHz, Leadtek 9600GT, Kingston 4GB DDR2, Enermax Galaxy 850W

Selective boot (F12):

Vista Ultimate SP2 32bit, installed 2008, Samsung HD502HJ (500GB, SATA)

Windows 7 Ultimate SP1 64bit, installed 2016, Samsung 850 EVO (120GB, SSD)

Linux Mint 18.3 Cinnamon 64 bit, installed 2018, Intel 320 (120GB, SSD)


#15 VolumeZ

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Posted 31 July 2017 - 04:02 PM

 All kudos go to Volume Z

 

Thank you. Actually it's a result of joint efforts of excellent users including you.

 

I would not have managed to think of a thing like split supersedence without the input of abbodi86 at Askwoody, yielded by an inquiry of you.

 

It was coincidence that brought the Cumulative Security Update for IE to my attention, which it shouldn't have been.

 

It was reports of others that made me suspect MS Office updates of contributing to triggering the issue.

 

All of us have overlooked the Cumulative Security Update for IE and the Word and Excel specific Updates for Compatibility Pack SP3, Office 2007 SP3 and Office 2010 SP2 for a little too long - and I don't know where we'd be without Dalai.

 

Regards, VZ






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