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System Crash/Restart


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#1 meeshu

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Posted 27 July 2017 - 09:45 PM

Running Windows XP (part of triple booting system).

 

On occasion the computer crashes and restarts. The latest restart occurred while waiting for web page to load and while playing a little video to pass the time.

 

Dump file was produced, as was for previous crashes.

 

Here is screenshot of dump file viewed via BlueScreenView.

 

Attached File  XP_restart.png   492.75KB   0 downloads

 

 

I also noticed the computer indicated via message box that the AMD driver for the video card had to be reinstalled!? This requirement for re-installation of video card driver has happened before for whatever reason(s).

 

I uninstalled the current drivers using DDU (Display Driver Uninstaller), and then re-installed the latest video card drivers.

 

Also noticed that XP shutdown was a bit slow, and CPU load seemed to increase while in Safe Mode!?

 

Ran several anti-malware programs (MBAM, ZAM, RK) after running RKill first. A few "minor" infections were found and quarantined.

 

Since then, the shutdowns seem about OK in terms of speed, and (so far) Safe Mode doesn't seem to increase CPU load.

 

But why does the video card driver have to be reinstalled (now and then)? Due to driver corruption by malware, or?

 

Expert opinions needed on any further system checks that need to be done, please.

 

Thank you.



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#2 bwv848

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Posted 28 July 2017 - 09:40 AM

Greetings, meeshu, and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum!

Please follow these BSOD posting instructions and attach the requested files by replying to this topic. Please DO NOT create a new topic — there is no need to do so.

Thank you.

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#3 meeshu

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Posted 28 July 2017 - 07:12 PM

OK.

 

As stated in my post I'm running Windows XP. The sysnativeBSOD app downloaded from linked address does NOT work with Windows XP.

 

After some difficulty, and by referring to this thread, I eventually downloaded the XP version of this app indirectly from here. That link didn't work so I had to browse the directory to find the correct file to download. File downloaded was "old_BSOD_XP_v1.3_jcgriff2_PROD_Sysnative.exe".

 

Had to also install a copy of Sysinternals "autoruns.exe" file to My Documents, in addition to "old_BSOD_XP_v1.3_jcgriff2_PROD_Sysnative.exe" file.

 

Zipped folder "Sys_XP_Support.zip" which is the zip of folder "Sys_XP_Support" produced by old_BSOD_XP_v1.3_jcgriff2_PROD_Sysnative executable is attached.

 

And here are Speccy system details http://speccy.piriform.com/results/JGqwj3RGP1yPAEBzDYImDqz

Attached Files


Edited by meeshu, 28 July 2017 - 07:14 PM.


#4 bwv848

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Posted 28 July 2017 - 08:47 PM

Hi,

Sorry I forgot that you're running XP. Not much info from the uploaded reports as I don't have any symbols for the dumps.

However since this is an old XP machine, my first suspicion would be faulty hardware. With that being said, will you please run MemTest86 for a minimum of eight passes? Here's a good guide if you need help. Also, please run Seagate SeaTools for Windows. Be sure to test all your drives with the S.M.A.R.T. and Long Generic tests. HDD and RAM failures are the most common hardware problems, so we'll start off from there.

Regards,
bwv848


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#5 meeshu

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Posted 29 July 2017 - 07:04 AM

All tests came back clean! No errors reported at all for Memtest 8 passes, and also for Seatools S.M.A.R.T and Long-Generic tests.

 

Prior to running Memtest and Seatools, I had already run CHKDSK and SFC /scannow. No errors were reported for these tests either.

 

Still suspect some software (and/or malware) is causing the issues.

 

I had to re-install the AMD video card drivers once again(!) today, as the system reported that the drivers were not loaded (again).

 

Something is definitely wrong, which seems to be affecting the video card drivers in particular.



#6 HyperHenry

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Posted 29 July 2017 - 03:37 PM

One thing I did see that needs addressed is that it doesn't appear you have an antivirus running. That is very important.



#7 bwv848

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Posted 29 July 2017 - 08:56 PM

Hi,

 

What is the make and model of this system, and what are the two other operating systems installed? Need some more info before moving on.

 

Regards,

bwv848


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#8 meeshu

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Posted 29 July 2017 - 11:55 PM

Real time anti-virus/anti-malware programs are not installed and/or not running as I don't want them to interfere or conflict with other programs.

 

 

This is a custom build. Specifications are as per Speccy readout in post #3.

 

System is triple booting with Windows 7 32-bit SP1, Windows 7 64-bit SP1, and Windows XP Pro SP3.

 

Usually little or no difficulties with either Windows 7 operating systems.

 

The issue is to do with when Windows XP SP3 operating system is booted/running.


Edited by meeshu, 29 July 2017 - 11:56 PM.


#9 meeshu

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Posted 31 July 2017 - 01:07 AM

??

 

All specifications are detailed/listed in Speccy (post #3), as well as in my previous post!?

 

Anyone else prepared to offer assistance please?



#10 bwv848

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Posted 31 July 2017 - 10:08 AM

Hi,

 

Just had a look at some more of the reports in detail. For some reason, there are some indications pointing to a faulty Windows XP installation. Therefore, I would like to have an MGADiag report to see what's under the hood.

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)

  • Download and save MGADiag from here.
  • Navigate to the directory where you saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.

Thank you.

 

Regards,

bwv848


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#11 meeshu

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Posted 01 August 2017 - 06:29 AM

MGADiag result -

 

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Validation Control not Installed
Validation Code: 0
 
Cached Validation Code: N/A
Windows Product Key: *****-*****-GQ6TX-TXP6G-7MK83
Windows Product Key Hash: j0TjCrP8FLzddC+PJNf4PDBifoQ=
Windows Product ID: 76487-OEM-2268377-39377
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {41AC09A2-F135-46E3-8517-333C54765110}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_78155E4D-232-80004005
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A
Version: N/A
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-230-1
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{41AC09A2-F135-46E3-8517-333C54765110}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7MK83</PKey><PID>76487-OEM-2268377-39377</PID><PIDType>3</PIDType><SID>S-1-5-21-1390067357-606747145-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130117000000.000000+000</Date></BIOS><HWID>5403307F0184207F</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Licensing Data-->
N/A
 
Windows Activation Technologies-->
N/A
 
HWID Data-->
N/A
 
OEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
 
OEM Activation 2.0 Data-->
N/A
 


#12 bwv848

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Posted 02 August 2017 - 09:43 PM

Hi,
 
Thanks for the info. Nothing seems wrong, as far as I can tell (I'm not that familiar with analyzing XP MGADiag reports). Since the Windows 7 operating systems function fine that makes me to believe that this is more of a software issue. (I believed that it was hardware at first, because I thought it was an XP system running ancient hardware... missed the dual-boot part). Anyway, please run Driver Verifier — two guides are available here (be sure to read both):

Driver Verifier will hopefully help us find the culprit.

 

Regards,

bwv848


Edited by bwv848, 02 August 2017 - 09:44 PM.

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#13 HyperHenry

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Posted 02 August 2017 - 09:53 PM

Something I've been wondering the last couple of days. Could having both 32 bit and 64 bit systems on the same computer cause problems due to the maximum RAM allowed being different and other restraints?



#14 meeshu

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Posted 10 August 2017 - 05:19 AM

The situation has been (sort of) resolved.

 

Owing to slow progress, the partition with Windows XP installed was reformatted and XP reinstalled. So far XP is running OK with no apparent issues.

 

The video card is suspected of "working loose" due to heating and cooling cycles. This results in intermittent connections with contacts within the PCIe slot. This intermittent contact leads to system problems as experienced.

 

In addition there was some "malware" present recently which may have either corrupted and/or deleted some files which in turn led to system issues.



#15 bwv848

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Posted 10 August 2017 - 10:15 AM

:thumbup2:


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