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windows hangs with intel 750 U.2


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#1 thesejm

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Posted 26 July 2017 - 03:13 AM

hi,

specs:
supermicro X10DRD-iNT
samsung evo 850 with windows 10, latest. (1703 or whatever it is)
two intel 750 SSD's 400Gb U.2 (not PCIe slot)
quadro p5000

alright, so this is a new build. it works perfectly fine except when i plug the intel drives in. if i plug one in, it loads windows most of the time, i'll get the occasional spinning dots, hard reset usually gets it back up. plug both in, windows won't load. dots just keeps spinning.
i've checked every possible bios setting, nothing. upgraded firmware on the drives. latest intel RSTe and nVME drivers installed. everything is healthy. not hardware related. i think it's something to do with the ahci drivers. i've read people saying intel RSTe drivers are very flaky, stick with standard ahci controller. so i'm going to try and completely remove intel RSTe, apparently there are some .sys files or something that you need to remove/rename manually to completely wipe it? i'm at a bit of a loss what to do with this. been struggling for 2 weeks to get it working. i've gotten nowhere. plug both drives in, windows won't load. one drive usually works. again, as much as this sounds like faulty hardware, it's not. i've switched things round and checked. it's all good. this is some windows/driver cr*p.
i got the watchdog violation once which i think referred to something like iastor.sys, an ahci driver anyway.
under storage controllers in device manager i've got two RSTe storage controllers, two nVME controllers and one microsoft storage spaces controller.

any ideas welcome, thanks /S

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#2 usasma

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Posted 26 July 2017 - 04:34 PM

I don't get into the tweaking/modifying that others tend to suggest.
IMO the system is supposed to work without these things - so my efforts focus on trying to figure out why the standard installations aren't working.

For starters, Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 thesejm

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Posted 27 July 2017 - 05:09 AM

thank you, i'll gather the reports and get back to you.

regards /S

#4 thesejm

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Posted 28 July 2017 - 02:45 AM

sysnative report and eventvwr attached

 

speccy snapshot:

http://speccy.piriform.com/results/vCeWPZf8GJRY8TCQrpyEEHp

 

please note that there is only one Intel drive listed as the system becomes unresponsive when I attach the second.

 

thanks

regards /S

Attached Files



#5 usasma

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Posted 28 July 2017 - 01:08 PM

Admin log shows lot's of problems with Intel stuff (MEI, RST, Ethernet, etc)

and one series of the errors seems to be with the Intel AHCI controller.

 

There's several ways  to approach this, but the simplest (IMO) is to wipe the system and then install Windows "clean"

I suggest this because you say that the system is new - so backing up your stuff shouldn't be a major effort.

A clean install is installed from legitimate installation media (most easily obtained is the Microsoft copy of Windows 10)

Once that's installed, ensure:

- that you have ALL available Windows Updates

- that you have no errors in Device Manager

- that you have no 3rd party (non-Windows) software installed.

 

Then run it for a while and see if you have the same problems

If you do, then it's likely to be a hardware problem (could also be a compatibility issue).

If the problems no longer appear, then it was due to the software that was installed previously.

 

Your UEFI/BIOS (version  2.0b) dates from April of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 1 Windows Update hotfix installed.  Most build 15063 (1703) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'm uncertain about this driver - but it dates from 2014, so it may not be compatible w/W10: 

semav6msr64.sys             Fri Jan 24 14:22:40 2014 (52E2BD80)
SEMA Software Driver Download () - http://sema-soft.com/en/start.php
http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys

I'd suggest uninstalling it to see if that helps.

 

Beyond that, I'm suspecting a hardware problem (although compatibility can also be an issue).

Please start with these free hardware diagnostics:   http://www.carrona.org/hwdiag.html

Be sure to run the long/extended test of the Seagate Seatools - as that includes controller tests.

Please run ALL of the tests, and let us know the results - then we can move on from there.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Jul 24 06:20:07.786 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072417-5078-01.dmp]
Windows 10 Kernel Version 15063 MP (72 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:13:32.041
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 133, {0, 501, 500, fffff8017026c348}
BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: fffff8017026c348
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Xeon® CPU E5-2696 v3 @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2300
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 24 06:20:07.786 2017 (UTC - 4:00)**************************
semav6msr64.sys             Fri Jan 24 14:22:40 2014 (52E2BD80)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
ixt65x64.sys                Tue Aug 30 12:43:15 2016 (57C5B7A3)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
iqvw64e.sys                 Mon Apr  3 11:14:26 2017 (58E266D2)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
IaNVMe.sys                  Thu May 11 14:34:21 2017 (5914AEAD)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
SleepStudyHelper.sys        ***** Invalid 2023 Invalid 2023 Invalid


http://www.carrona.org/drivers/driver.php?id=semav6msr64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
ixt65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
IaNVMe.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 thesejm

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Posted 28 July 2017 - 01:27 PM

thank you very much,
i shall follow your advice and report back with the results.

regards /S

#7 thesejm

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Posted 02 August 2017 - 07:38 AM

hello,

i have folkowed your advice, problem still persist.
currently, after trying all latest intel RST/nVME drivers i'm running it on standard ahci/nvme controllers. there is no difference in behaviour regardless. both ports/drives/cables work interchangeably without any problem but only one at a time. plug both in, windows grinds to a halt, bsod with watchdog violation. something is conflicting. i excpect the best solution is to sell one drive. annyoing but i can't sort this out myself. thanks for the help.
/S

#8 thesejm

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Posted 02 August 2017 - 07:46 AM

bluescreenview refers to hal.dll and a kernel crash. but that doesnt say anything other than "windows crashed" does it? hal.dll had an error code that didnt give anything when googling.

#9 usasma

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Posted 02 August 2017 - 11:24 AM

In general when hal.dll appears in the memory dumps, we're looking at either a hardware or a compatibility problem.

While low-level driver problems are also possible, I find that we don't see them very often with hal.dll appearing in the stack.

A kernel crash is generally either a hardware problem or a BSOD (which can be hardware or software).

 

Do you have more than 1 Windows Update hotfix installed now?
You can find this in the systeminfo.txt report (open a command prompt and type "systeminfo" (without the quotes) and press Enter).

 

What error code did it have?

There can be BSOD error codes (my page here: 

Or, there can be NTStatus error codes (my page here: 

Or, there can be other error codes.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 thesejm

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Posted 03 August 2017 - 07:02 AM

error codes from bluescreenview
hal.dll+3795
ntoskrnl+1953af

there are 4 hotfixes.

intel ssd toolbox log-file says something like "trying to talk to nvme failed: IOCTL error 1117 i/o error"

#11 thesejm

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Posted 03 August 2017 - 09:03 AM

here's a link to my support ticket with Intel, it might provide some information.

 

https://communities.intel.com/message/487875



#12 usasma

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Posted 03 August 2017 - 11:39 AM

I would stick with the Intel people as they seem to have a lot more knowledge about this than I do.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 thesejm

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Posted 03 August 2017 - 12:02 PM

yep, thanks anyway!
regards /S




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