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Slooow Computer


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#1 Paul in AZ

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Posted 25 July 2017 - 07:54 PM

Hello

 

My computer is very very slooow - It is an HP Envy23 AIO.

 

Some symptons:

 

  1. When the PC does a hard restart - one of the hard drives does not pass the POST, and has to have the extensive test done which it does work.  This machine has two internal drive:  1TB DASD, and 8GB SSD.
  2. Looking at the Task Manager the Disk indicators will get stuck at 100% for both the internal drive and a 3TB USB connected drive.

 

I am using Windows 10.

 

Please help!!!!



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#2 Just_One_Question

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Posted 25 July 2017 - 08:06 PM

On your keyboard press the Windows key + R simultaneously. Then, type Cleanmgr. Then, press Enter. Then, press OK. Then, wait for the clean-up to finish. Then, restart your computer. Then, delete all the unnecessary programs and files that you don't need any longer and just clean your PC's software in general. Then, download, install and run Malwarebytes. Then, uninstall Malwarebytes. Then, download, install and run Avast. Then, delete Avast. Then, download, install and run AdwCleaner. Then, uninstall AdwCleaner. Then, go to My Computer. Then, go to C: drive. Then, go to Windows folder. Then, go to Prefetch folder. Then, delete everything in that folder. Then, clear your Recycle Bin. Then, download, install and run CCleaner. Then, uninstall CCleaner. Then, restart your computer. Then, on your keyboard press the Windows key + R simultaneously. Then, type in Msconfig. Then, press Enter. Then, click on Services. Then, tick on the bottom Hide all Microsoft services, so that it has a tick in the box. Then, click on Disable all. Then, click on Startup (on the right to Services). Then, click on disable all. Then, click on Apply. Then, restart your computer. Then, open up your computer's case if its out of warranty and is not a laptop and give it a good clean-up with the vacuum cleaner (carefully), a dry towel, some compressed air for the hard-to-reach spots, and maybe even changing the thermal paste on the CPU if that hadn't been done in years. Then, check if all the parts and connections in your computer are properly put in place. Then, start your computer. Then, download and run Speccy64. Then, click on File. Then, click on Publish Snapshot. Then, click on Yes. Then, click on Copy to Clipboard. Then, paste it in this topic.

 

P.S. In Msconfig you can keep the ticks in the boxes next to the programs that you want to start up when you boot your computer, such as your antivirus, for example.:)


Edited by Just_One_Question, 25 July 2017 - 08:08 PM.


#3 Paul in AZ

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Posted 25 July 2017 - 11:40 PM

This will keep me busy for a while!!



#4 Just_One_Question

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Posted 26 July 2017 - 05:19 AM

If you've done it before, it's a ~1 hour task. If it's your first time, 1-2 day task. On the plus side, I think it ought to work with your problem. Worst case scenario, when you submit in this topic your Speccy numbers, it shows that one of your hard drives is dying, but maybe it won't, so let's be optimistic.:)



#5 hamluis

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Posted 26 July 2017 - 07:05 AM

Please...do not do any of the above, at this time.  While member is trying to be helpful, I believe that your situation should be handled in accordance with current procedures established for assuring that members receive proper guidance when trying to resolve their situations.

 

Please follow the guidance at BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ .

 

Thanks :).

 

Louis






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