Hope you won't mind advising me on this problem I am having with Facebook. This morning, when I tried to access my facebook page via Chrome, I was denied after logging in. I received this message saying they needed to scan my device for malware.
I thought I was infected so I ran McAfee, MalwareBytes and both came up clean. I cleaned my browser cache, cookies, etc. I tried to login again and received the same message. I did not trust the post as I didn't know if this was really going to install an antivirus, whether this was a phishing scam, etc. I did some research and found many similar posts and complaints from users who had clean computers being hit by the same message who were locked out of facebook unless they installed either Kaspersky, Trendmicro or some other kind of web scanner. Many who did install it said the program stalled and never completed the scan and they could not get access to facebook and could not reach facebook staff for assistance and those that managed to reach assistance were given a brick wall answer. I found another site that explained in detail what had happened (http://jackyan.com/blog/2016/01/when-facebook-forces-you-to-download-their-anti-malware-your-own-antivirus-gets-knocked-out).
I was able to access and log into facebook via FireFox where I tried to ask people there for help. When I tried to explain to them that my computer was clean and tried to re-post this official link from facebook about their new security (https://www.facebook.com/notes/facebook-security/making-malware-cleanup-easier/10152050305685766), facebook issued me a temporary block until I removed the link.
I am not sure what to do. I cannot access Facebook via Chrome as it will not allow until I donwload and run the Kaspersky scanner. Those who have done so heavily warn against doing so as it messes up your computer and existing antivirus programs and you still do not regain access to facebook.
Please advise on what I might be able to do to resolve this issue.
Thank you for your help, It is greatly appreciated.
Best regards and looking forward to your replies!