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Problem with GoogleSearch/Captcha Problem

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#1 deux11


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  • Local time:04:40 PM

Posted 25 July 2017 - 11:39 AM

I have a problem with Google: I can't do a single search without solving a captcha first. This started after I downloaded a program from a website which I thought was the producer of that software/program. My Firefox now also crashes/freezes every 20 min ever since I downloaded that program.


Malewarebytes did not find any malware, but another program found a trojan horse called Trojan.Muldrop6.11863. AdwCleaner also found two viruses/trojan horses:  PUP.Optional.Legacy and PUP.Optional.Chip


I removed the malware but the problem still exists: no Google search without a captcha.


I also added the FRST files (don't know how to change the language, I hope it still works)


I'm grateful for any tips or help.


Attached File  FRST.txt   34.03KB   2 downloads

Attached File  Addition.txt   28.45KB   1 downloads

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#2 nasdaq


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  • Local time:09:40 AM

Posted 26 July 2017 - 08:53 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Remove this program in bold via the Control Panel > Programs > Programs and Features.
chip 1-click download service (HKLM\...\{503CA94E-0834-4CEE-AD92-BA17AF4E809A}) (Version: - Chip Digital GmbH)

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


FF Extension: (Flash Video Downloader - YouTube HD Download [4K]) - C:\Users\Kerstin\AppData\Roaming\Mozilla\Firefox\Profiles\3h6baykg.default\Extensions\artur.dubovoy@gmail.com [2017-07-21]
CHR Extension: (Chrome Web Store-Zahlungen) - C:\Users\Kerstin\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-15]
CHR Extension: (Chrome Media Router) - C:\Users\Kerstin\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-07-14]
S2 chip1click; "C:\Program Files\Chip Digital GmbH\chip1click\chip 1-click installer.exe" [X]
ContextMenuHandlers05: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} =>  -> Keine Datei
Task: {DEED25BB-0716-4823-B164-56D30688EF36} - System32\Tasks\AutoKMS => C:\Windows\AutoKMS\AutoKMS.exe [2015-04-21] ()

Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
Click "Settings" then "Show advanced settings" at the bottom of the screen.
Click "Reset browser settings" button.
Restart Chrome.

Clear your cache and cookies

Please let me know what problem persists with this computer.

If the problem persists and are syncing Chrome check this out. Remove it.

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