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0x0000001a (MEMORY_MANAGEMENT) BSoD while using "mobile hotspot" in Win10


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#1 Kondou-Shinichi

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Posted 24 July 2017 - 09:14 PM

The thing I feel like important to note that is im using the "mobile hotspot" function (where you can find with a click on the wifi/ethernet icon

I'm also playing games when the BSoD kicks in.

I found something called BlueScreenView, so here's a small crash report done from it:

==================================================
Dump File         : 072517-48640-01.dmp
Crash Time        : 25/7/2017 9:42:01 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00004477
Parameter 2       : 00000000`deadbf07
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : bcmwl63a.sys
Caused By Address : bcmwl63a.sys+126800
File Description  : Broadcom WiFi Driver wireless driver
Product Name      : Broadcom WiFi Driver wireless driver
Company           : Broadcom Corp
File Version      : 7.35.344.0
Processor         : x64
Crash Address     : ntoskrnl.exe+16c4c0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072517-48640-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 15063
Dump File Size    : 548,364
Dump File Time    : 25/7/2017 9:44:48 AM
==================================================

I've also attached the minidump. (If the attach files is not working, http://puu.sh/wSimG/b91e26e6e1.dmp <<< here)

 

As far as I'm concerned, this isn't a memory related error, so I'm quite serious to see what's really the cause of this BSoD.

 

Thanks again for BC to help me upon BSoDs.


Edited by Kondou-Shinichi, 24 July 2017 - 09:15 PM.


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#2 usasma

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Posted 25 July 2017 - 05:26 AM

Attach files doesn't let you attach .dmp files.  Simply zip it up (with the .zip extension) and you'll be able to upload things here.

 

A lone memory dump isn't usually enough to solve these problems.  Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Here's the results of my analysis of the lone memory dump:

 

The main culprit here seems to be your bcmwl63a.sys driver.  This driver is a part of the package installed for your. Broadcom 802.11 Network Adapter wireless driver

Please:

- download the latest, Windows 10 compatible wireless driver for your system from the HP support website for your model

- uninstall the current software package for this device from  Start...Settings...Apps...Apps & Features

If it's not there, then try on the far right sidebar on the Apps & Features page - and select Programs and Features.

- then install the freshly downloaded package

- monitor for further BSOD's

 

Your UEFI/BIOS (version 80.06) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Mon Jul 24 21:42:01.977 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072517-48640-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 11:34:06.670
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1A, {4477, deadbf07, 0, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000004477, A driver tried to write to an unallocated address in the
    user space of the system process. Parameter 2 contains the
    address of the attempted write.
Arg2: 00000000deadbf07
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_4477
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  80.06
  BIOS Release Date             04/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  400-588hk
  Baseboard Product             2B2C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 24 21:42:01.977 2017 (UTC - 4:00)**************************
bcbtums.sys                 Mon Mar 23 17:31:26 2015 (5510862E)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
RTKVHD64.sys                Tue Nov 24 07:41:57 2015 (56545B15)
bcmwl63a.sys                Wed Jan 27 01:36:15 2016 (56A8655F)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
kl1.sys                     Fri Apr  1 10:20:28 2016 (56FE83AC)
swi_callout.sys             Fri May 20 05:18:15 2016 (573ED657)
savonaccess.sys             Wed Sep 28 12:22:45 2016 (57EBEE55)
sntp.sys                    Fri Oct 14 10:42:03 2016 (5800EEBB)
klflt.sys                   Wed Jan 18 09:43:30 2017 (587F7F12)
nvhda64v.sys                Wed Mar 15 08:48:41 2017 (58C93829)
klpd.sys                    Fri Mar 24 09:44:30 2017 (58D522BE)
klwtp.sys                   Fri Mar 24 09:45:50 2017 (58D5230E)
klhk.sys                    Tue Mar 28 08:43:13 2017 (58DA5A61)
isedrv.sys                  Wed Mar 29 02:39:19 2017 (58DB5697)
wrUrlFlt.sys                Mon Apr 24 11:08:27 2017 (58FE14EB)
VBoxNetLwf.sys              Fri Apr 28 11:36:57 2017 (59036199)
VBoxUSBMon.sys              Fri Apr 28 11:36:57 2017 (59036199)
VBoxDrv.sys                 Fri Apr 28 11:36:57 2017 (59036199)
VBoxNetAdp6.sys             Fri Apr 28 11:36:57 2017 (59036199)
nvlddmkm.sys                Tue May  9 03:55:52 2017 (59117608)
klif.sys                    Wed May 31 10:09:37 2017 (592ECEA1)
CmdCCAV.sys                 Mon Jun 12 20:17:48 2017 (593F2F2C)
WRkrn.sys                   Wed Jul 12 16:38:55 2017 (596688DF)
SleepStudyHelper.sys        ***** Invalid 2016 Invalid 2016 Invalid
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid


http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=swi_callout.sys
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
sntp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
isedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wrUrlFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
CmdCCAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Kondou-Shinichi

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Posted 25 July 2017 - 08:51 AM

why do i see you like in every topic

 

attached. it took around 5 minutes so I guess its quick. (mirror link: http://puu.sh/wSFGh/f90bd00fc4.zip )

 

I saw something that I can do on the topic you given, so, here's the speccy link if you even need it: http://speccy.piriform.com/results/mwak4I4MjCxiTm6raU2irJj


Edited by Kondou-Shinichi, 25 July 2017 - 08:52 AM.


#4 usasma

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Posted 26 July 2017 - 05:13 AM

You see me a lot because there are very few people who do this sort of thing.

bwv848 has been on vacation for a while and has just returned.

 

Have you replaced your wireless drivers?

Have the BSOD's stopped?

 

Please uninstall the Aomei BackUpper program as it's drivers date from 2012 and may not be compatible w/Windows 10.

 

The other BSOD in these reports blames your antivirus.  Random BSOD errors frequently are a result of hardware, compatibility, or low-level driver isses.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results and we'll move on from there.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
]**************************Mon Jul 24 21:42:01.977 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072517-48640-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 11:34:06.670
*** WARNING: Unable to verify timestamp for bcmwl63a.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 1A, {4477, deadbf07, 0, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000004477, A driver tried to write to an unallocated address in the
    user space of the system process. Parameter 2 contains the
    address of the attempted write.
Arg2: 00000000deadbf07
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_4477
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  80.06
  BIOS Release Date             04/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  400-588hk
  Baseboard Product             2B2C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 07:13:40.578 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071317-32437-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:37:17.273
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by :memory_corruption
BugCheck 3B, {c0000005, fffff800f8832c01, ffff88805ddfe410, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f8832c01, Address of the instruction which caused the bugcheck
Arg3: ffff88805ddfe410, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  Discord.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  80.06
  BIOS Release Date             04/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  400-588hk
  Baseboard Product             2B2C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 24 21:42:01.977 2017 (UTC - 4:00)**************************
bcbtums.sys                                   Mon Mar 23 17:31:26 2015 (5510862E)
rt640x64.sys                                  Tue May  5 12:21:03 2015 (5548EDEF)
RTKVHD64.sys                                  Tue Nov 24 07:41:57 2015 (56545B15)
bcmwl63a.sys                                  Wed Jan 27 01:36:15 2016 (56A8655F)
TeeDriverW8x64.sys                            Wed Feb  3 17:41:13 2016 (56B28209)
kl1.sys                                       Fri Apr  1 10:20:28 2016 (56FE83AC)
swi_callout.sys                               Fri May 20 05:18:15 2016 (573ED657)
savonaccess.sys                               Wed Sep 28 12:22:45 2016 (57EBEE55)
sntp.sys                                      Fri Oct 14 10:42:03 2016 (5800EEBB)
klflt.sys                                     Wed Jan 18 09:43:30 2017 (587F7F12)
nvhda64v.sys                                  Wed Mar 15 08:48:41 2017 (58C93829)
klpd.sys                                      Fri Mar 24 09:44:30 2017 (58D522BE)
klwtp.sys                                     Fri Mar 24 09:45:50 2017 (58D5230E)
klhk.sys                                      Tue Mar 28 08:43:13 2017 (58DA5A61)
isedrv.sys                                    Wed Mar 29 02:39:19 2017 (58DB5697)
wrUrlFlt.sys                                  Mon Apr 24 11:08:27 2017 (58FE14EB)
VBoxNetLwf.sys                                Fri Apr 28 11:36:57 2017 (59036199)
VBoxUSBMon.sys                                Fri Apr 28 11:36:57 2017 (59036199)
VBoxDrv.sys                                   Fri Apr 28 11:36:57 2017 (59036199)
VBoxNetAdp6.sys                               Fri Apr 28 11:36:57 2017 (59036199)
nvlddmkm.sys                                  Tue May  9 03:55:52 2017 (59117608)
klif.sys                                      Wed May 31 10:09:37 2017 (592ECEA1)
CmdCCAV.sys                                   Mon Jun 12 20:17:48 2017 (593F2F2C)
WRkrn.sys                                     Wed Jul 12 16:38:55 2017 (596688DF)
SleepStudyHelper.sys                          ***** Invalid 2016 Invalid 2016 Invalid
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 13 07:13:40.578 2017 (UTC - 4:00)**************************
ambakdrv.sys                                  Tue Dec 25 03:46:35 2012 (50D967EB)
ammntdrv.sys                                  Tue Dec 25 03:46:37 2012 (50D967ED)
amwrtdrv.sys                                  Tue Dec 25 03:46:38 2012 (50D967EE)
bcmwl63a.sys                                  Fri Oct 31 15:18:04 2014 (5453E06C)
rt640x64.sys                                  Wed Oct  5 09:32:55 2016 (57F50107)
WRkrn.sys                                     Thu May 25 12:49:29 2017 (59270B19)
lpsport.SYS                                   Tue Jun  6 07:53:57 2017 (593697D5)
aswbuniva.sys                                 Tue Jun  6 12:14:23 2017 (5936D4DF)
aswbidsdrivera.sys                            Tue Jun  6 12:14:24 2017 (5936D4E0)
aswbloga.sys                                  Tue Jun  6 12:14:26 2017 (5936D4E2)
aswbidsha.sys                                 Tue Jun  6 12:14:33 2017 (5936D4E9)
aswRvrt.sys                                   Mon Jun 19 18:37:16 2017 (5948521C)
aswRdr2.sys                                   Mon Jun 19 18:37:38 2017 (59485232)
aswSnx.sys                                    Mon Jun 19 18:37:45 2017 (59485239)
aswNetSec.sys                                 Mon Jun 19 18:54:20 2017 (5948561C)
aswMonFlt.sys                                 Thu Jun 22 18:45:03 2017 (594C486F)
aswSP.sys                                     Thu Jun 22 18:45:26 2017 (594C4886)
aswVmm.sys                                    Thu Jun 29 10:44:20 2017 (59551244)


http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=swi_callout.sys
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
sntp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
isedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wrUrlFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
CmdCCAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ambakdrv.sys
http://www.carrona.org/drivers/driver.php?id=ammntdrv.sys
http://www.carrona.org/drivers/driver.php?id=amwrtdrv.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
lpsport.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
aswNetSec.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys

 
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Kondou-Shinichi

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Posted 26 July 2017 - 07:13 AM

I didn't replace my drivers, and there's still no BSoD happening
weird.

Also, about the diagnosis, can i use a USB instead of a CD?

#6 usasma

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Posted 26 July 2017 - 04:37 PM

BSOD's aren't always reliable  :0)

It sometimes takes a while for them to rear their ugly head again.

I suggest waiting for at least a week before hoping that they might be gone.

And waiting for 2 weeks before figuring that they are gone.

 

Feel free to use USB instead of CD.

BUT, I can't offer advice on how to do it - so you'll have to figure that out on your own.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Kondou-Shinichi

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Posted 27 July 2017 - 03:49 AM

I think it has come to a stage I believe some drivers are doing something.

I opened up mobile hotspot again, used it a while more...

IRQL_NOT_LESS_OR_EQUAL 0x0000000a

Then this happened.

This time, is the ntoskrnl.exe caused this, similar to how the SYSTEM_SERVICE_EXCEPTION.

Attached another sysnative zip (mirror: http://puu.sh/wUjbF/5ecd1d3afc.zip )

Maybe this time we can try to pinpoint the exact problem...?

 



#8 usasma

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Posted 27 July 2017 - 05:13 AM

In most cases, BSOD topics take 2 or more pages to come to a conclusion.

The more difficult cases can go on for 4 to 6 pages.

This is not a quick process.

 

If you'd like a quick process, then:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.
The point of this is that you:
- don't install 3rd party software, and
- that Windows is fully installed from legitimate recovery media, that it is fully updated, and that there are no errors in Device Manager
If you continue to have errors after this procedure, then the issue is most likely hardware.
(FYI - if it fails, there's also the possibility that the restore media is corrupted - trying another copy from another source may help)

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html
 

 

Pinpointing the exact problem takes much, much longer than the steps that I suggest.
In that case, you do 1 step, then you test to see if it stops the BSOD.
If it doesn't, then you the next step and then test to see if it stops the BSOD.

If it doesn't, then you continue on. 

This can take weeks or even months - my methods cut the time down to a much shorter period

 

To find the exact cause of a software problem, you have to hire an expert to live debug your system (last I checked it was upwards of $200/hour - and you pay travel, meals, and lodging)

To figure out hardware, you basically replace parts until you find the part that fixes the system - that can get very expensive (more expensive than purchasing a new machine).

 

If you believe drivers are causing the problem, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Please let the system crash from Driver Verifier at least 3 times - that way we'll have a better chance of collecting Driver Verifier enabled memory dumps.

 

This memory dump blames wrUrlFlt.sys - a driver for Webroot Secure Anywhere
DO NOT have more than one antivirus and one firewall installed on your system.  They can conflict with each other, can cause BSOD's, and can actually let malware onto your system (it sneaks through while the different antivirus' are fighting for control).

 

I also suggest running the hardware diagnostics that I asked for earlier.

Let us know the results and we'll move on from there.

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Thu Jul 27 04:27:13.445 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072717-41796-01.dmp]
Windows 10 Kernel Version 15063 MP (4 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:1 days 21:09:44.139
*** WARNING: Unable to verify timestamp for wrUrlFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for wrUrlFlt.sys
Probably caused by :wrUrlFlt.sys ( wrUrlFlt+25e8 )
BugCheck A, {4a3a208, 2, 0, fffff80290fdf819}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000004a3a208, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80290fdf819, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  VirtualBox.exe
FAILURE_BUCKET_ID: AV_wrUrlFlt!unknown_function
CPUID:        "Intel® Core™ i5-4460  CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3193
  BIOS Version                  80.06
  BIOS Release Date             04/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  400-588hk
  Baseboard Product             2B2C
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 27 04:27:13.445 2017 (UTC - 4:00)**************************
bcbtums.sys                                   Mon Mar 23 17:31:26 2015 (5510862E)
rt640x64.sys                                  Tue May  5 12:21:03 2015 (5548EDEF)
RTKVHD64.sys                                  Tue Nov 24 07:41:57 2015 (56545B15)
bcmwl63a.sys                                  Wed Jan 27 01:36:15 2016 (56A8655F)
TeeDriverW8x64.sys                            Wed Feb  3 17:41:13 2016 (56B28209)
kl1.sys                                       Fri Apr  1 10:20:28 2016 (56FE83AC)
klflt.sys                                     Wed Jan 18 09:43:30 2017 (587F7F12)
nvhda64v.sys                                  Wed Mar 15 08:48:41 2017 (58C93829)
klpd.sys                                      Fri Mar 24 09:44:30 2017 (58D522BE)
klwtp.sys                                     Fri Mar 24 09:45:50 2017 (58D5230E)
klhk.sys                                      Tue Mar 28 08:43:13 2017 (58DA5A61)
isedrv.sys                                    Wed Mar 29 02:39:19 2017 (58DB5697)
wrUrlFlt.sys                                  Mon Apr 24 11:08:27 2017 (58FE14EB)
VBoxDDR0.r0                                   Fri Apr 28 11:36:57 2017 (59036199)
VBoxDrv.sys                                   Fri Apr 28 11:36:57 2017 (59036199)
VBoxNetAdp6.sys                               Fri Apr 28 11:36:57 2017 (59036199)
VBoxNetLwf.sys                                Fri Apr 28 11:36:57 2017 (59036199)
VBoxUSBMon.sys                                Fri Apr 28 11:36:57 2017 (59036199)
VMMR0.r0                                      Fri Apr 28 11:37:03 2017 (5903619F)
nvlddmkm.sys                                  Tue May  9 03:55:52 2017 (59117608)
klif.sys                                      Wed May 31 10:09:37 2017 (592ECEA1)
CmdCCAV.sys                                   Mon Jun 12 20:17:48 2017 (593F2F2C)
WRkrn.sys                                     Wed Jul 12 16:38:55 2017 (596688DF)
SleepStudyHelper.sys                          ***** Invalid 2015 Invalid 2015 Invalid
intelppm.sys                                  ***** Invalid 2007 Invalid 2007 Invalid


http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
isedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wrUrlFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VMMR0.r0
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
CmdCCAV.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=WRkrn.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Kondou-Shinichi

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Posted 27 July 2017 - 05:50 AM

hmm.
I'll try to delete webroot and go BSoD again.
But I don't know why, everytime i BSoD its when i opened the mobile hotspot, and when my phone connects to it.


By the way, how long have you been doing these stuffs?

#10 usasma

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Posted 27 July 2017 - 12:16 PM

How do you open the mobile hotspot with your phone on your computer?

What software (related to the hotspot or your phone) is installed on your computer?

Try uninstalling that and see if it helps.
If it does, then download fresh/new software and install it to see if the BSOD's come back.

 

I've been doing BSOD analysis since around 2004, but didn't start specializing in it until about 2007
I founded my website in 2009

http://www.carrona.org


Edited by usasma, 27 July 2017 - 12:16 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Kondou-Shinichi

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Posted 28 July 2017 - 12:34 AM

How do you open the mobile hotspot with your phone on your computer?

What software (related to the hotspot or your phone) is installed on your computer?

Try uninstalling that and see if it helps.
If it does, then download fresh/new software and install it to see if the BSOD's come back.

 

I've been doing BSOD analysis since around 2004, but didn't start specializing in it until about 2007
I founded my website in 2009

http://www.carrona.org

oh.... you're confused.

I'm talking about the mobile hotspot on the computer.

I think it's called hosted network in some places...?



#12 usasma

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Posted 28 July 2017 - 12:49 PM

I'm not familiar with that.  Do you have a link that describes the hardware/software on your system?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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