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#1 sasy90


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Posted 24 July 2017 - 03:09 AM

hi, i' ve problem with this machine...o've bsod when i use a bluetooth application...




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#2 sasy90

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Posted 24 July 2017 - 03:14 AM

i already change hdd with ssd and ram memory...

#3 usasma


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Posted 24 July 2017 - 06:48 AM

From the Speccy report, your CPU and motherboard are overheating. Please start by fixing that.  The first thing I'd try would be to blow out the vents with canned air (DO NOT use a vacuum or an air compressor as it can damage the components).  Beyond that, I'd suggest asking for assistance in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 


Beyond that, there seems to be issues with the Toshiba Bluetooth drivers.


- uninstall the current Toshiba Bluetooth software

- download/install a fresh copy of the latest compatible Bluetooth software from the Toshiba website

- monitor for further problems.


Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.
The point of this is that you:
- don't install 3rd party software, and
- that Windows is fully installed from legitimate recovery media, that it is fully updated, and that there are no errors in Device Manager
If you continue to have errors after this procedure, then the issue is most likely hardware.
(FYI - if it fails, there's also the possibility that the restore media is corrupted - trying another copy from another source may help)

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Beyond those suggestions, if it's a hardware issue, I'd suggest posting over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
If it's a software problem, then I'd suggest posting over in the Windows 7 forums:  https://www.bleepingcomputer.com/forums/f/167/windows-7/

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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