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Windows crash + incredibly slow log in


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#1 Alex411

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Posted 23 July 2017 - 10:38 PM

A friend turned on his laptop today and the screen was frozen on the lock-screen, so he turned it off and back on. As it was booting up, it then said that it was trying to repair the C drive. Once that was done the lock-screen came back on and it was moving incredibly slow. We managed to log in after 10 minute of waiting. He doesn't know what led up to this and I asked if he'd done/seen anything weird the day before on it and he said no. I wasn't sure what it could be. I ran a malware scan just to see if it could be that. But nothing. Any thoughts? It appears to be working fine now, but I'm concerned it was something serious.

 

Edit: Before the lock screen appeared the second time around, it was on a black screen with working cursor for about 3 minutes.

 

Windows 10

The PC is about 2 years old
64 bit

 

I'm not sure what information is needed for something like this.


Edited by Alex411, 23 July 2017 - 10:40 PM.


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#2 usasma

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Posted 24 July 2017 - 06:20 AM

For a quick look, we'll need make and model of the PC and what OS it came with (to tell if it's UEFI or BIOS based)

 

For the full analysis, wait until it goes slow again (even just the 3 minute thing) then recover from it and submit these reports

If unable to get it to do it again, then just submit these reports:
Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Alex411

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Posted 24 July 2017 - 08:41 PM

It's an HP 15 Notebook, it came with windows 10. And when I looked around it said BIOS mode UEFI. I don't have access to the pc yet, but I'll ask if I can do the reports once I do. 



#4 usasma

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Posted 25 July 2017 - 05:16 AM

With later model HP's like this one, you can start the computer and tap F2 to get to the system diagnostics (or tap Esc to get to the boot menu and select Diagnostics from there)..

Run all of them and let us know the results.

 

You can also run these free diagnostics:  http://www.carrona.org/hwdiag.html

Don't run the bootable virus scans - run any scans inside of Windows

Run the MemTest86 (not the MemTest86+) - as it'll boot on a UEFI system

Run the SeaGate SeaTools for Windows rather than the bootable one for DOS (as it won't boot to UEFI without changing settings).

The rest of the tests are run from within Windows.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Alex411

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Posted 25 July 2017 - 11:05 PM

My friend says he wants to just wait and see if it ever happens again before taking any measures. If it does I guess I'll be back here running diagnostics as you instructed. Thanks for the responses though.



#6 usasma

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Posted 26 July 2017 - 04:26 PM

Your system, your call on what to do.

I'll be notified by email if you reply to this topic.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Alex411

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Posted 27 August 2017 - 02:34 PM

Update:

 

So he ran a system diagnostics test through HP and the smart check passed. The HD short DST check failed. 

 

It gave him this 'code' or name or whatever this is: 64NG55-8238PF-MFPWMF-60TN03

And product ID number: N5Y05UA#ABA

 

edit; Now he says that the pc wont start outside of safemode or something akin to it. Everything's incredibly slow and all the other HP diag tests he ran are coming back negative save for the short DST one. He wants to just reset the laptop, but wanted my opinion first. I haven't the slightest idea whats going on with it. However, I thought I should ask the community before he took the plunge. 


Edited by Alex411, 27 August 2017 - 02:57 PM.


#8 usasma

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Posted 27 August 2017 - 07:08 PM

If it failed the Short DST, then they should run the Long/Extended DST.
If it fails that, then it's most likely time to replace the hard drive.

If it's under warranty and it fails the Long/Extended DST, then HP will replace the HDD (and, as I recall, it comes with a new copy of Windows on it).

Should they decide to wipe and reinstall Windows, I'd let them go ahead and try.

Worst case is that they waste their time doing this (the most likely case) and then will have to install a new HDD and a fresh copy of Windows.
While the best case is that the diags were wrong and the reinstall fixes it (much less likely)

In any case, they're going to end up with a fresh copy of Windows


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Alex411

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Posted 27 August 2017 - 07:18 PM

Alright, thanks for the reply. He tried to reset and it failed so I guess it is what it is. 






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