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iskysoft helper compact


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5 replies to this topic

#1 makaveli80

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Posted 23 July 2017 - 06:26 PM

Hello everyone,
 
I'm trying to get rid of this thing, it keeps popping up on startup ...I've run avira antivirus,  Malwarebytes Anti-Rootkit , AdwCleaner, and Junkware Removal Tool, and followed another post for this removal , but it still comes up on startup!
 
I've attached the FRST logs, please advise! :D
 
Thanks in advance

Attached Files


Edited by makaveli80, 23 July 2017 - 07:39 PM.


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#2 nasdaq

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Posted 24 July 2017 - 08:16 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the Windows key + r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

(iSkySoft) C:\Program Files (x86)\Common Files\iSkysoft\iSkysoft Helper Compact\ISHelper.exe
HKLM-x32\...\Run: [iSkysoft Helper Compact.exe] => C:\Program Files (x86)\Common Files\iSkysoft\iSkysoft Helper Compact\ISHelper.exe [2066432 2014-10-31] (iSkySoft)
HKLM-x32\...\Run: [DelaypluginInstall] => C:\ProgramData\iSkysoft\Video Converter Ultimate\DelayPluginI.exe
BHO-x32: iSkysoft iMedia Converter Deluxe 5.1.0 -> {AEAF002F-E6D8-4A21-ABD3-2B309B79A6CE} -> C:\PROGRA~3\iSkysoft\VIDEOC~1\WSBROW~1.DLL => No File
Handler: WSISVCUchrome - {78A543EB-3A61-4ED3 -  No File
FF HKLM-x32\...\Firefox\Extensions: [ISVCU@iSkysoft.com] - C:\ProgramData\iSkysoft\Video Converter Ultimate\ISVCU@iSkysoft.com_xpi => not found
CHR Extension: (Avira Browser Safety) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Default\Extensions\flliilndjeohchalpbbcdekjklbdgfkk [2017-01-11]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-01-18]
CHR Extension: (Chrome Media Router) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-01-11]
CHR Extension: (Avira Browser Safety) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\flliilndjeohchalpbbcdekjklbdgfkk [2017-06-10]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-09]
CHR Extension: (Chrome Media Router) - C:\Users\Tay\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-07-23]
CHR HKLM\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CHR HKLM-x32\...\Chrome\Extension: [flliilndjeohchalpbbcdekjklbdgfkk] - hxxps://clients2.google.com/service/update2/crx
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.30.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.31.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.33.3\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.32.7\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.29.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-397944726-2339572501-1131890682-1001_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\Tay\AppData\Local\Google\Update\1.3.28.15\psuser_64.dll => No File
ContextMenuHandlers01: [iSkysoftVideoConverterFileOpreation] -> {BB35DE05-89D6-4D8F-95DE-A27DF8156D91} => C:\windows\SysWOW64\ISCM64.dll -> No File
C:\Program Files (x86)\Common Files\iSkysoft

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If
Java 8 Update 25 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418025F0}) (Version: 8.0.250 - Oracle Corporation)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
===

Please let me know what problem persists with this computer.

#3 nasdaq

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Posted 30 July 2017 - 07:24 AM

Are you still with me?

#4 makaveli80

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Posted 31 July 2017 - 02:21 PM

Yes thank you nasdaq I will try this out and get back to you. For some reason your first reply I didn't see in my email inbox

Appreciate your help

Edited by makaveli80, 31 July 2017 - 02:22 PM.


#5 makaveli80

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Posted 01 August 2017 - 08:36 PM

I think it's fixed, thanks a lot! I didn't copy over the text correctly first time so I had to run it twice. 

 

Also, I will update java like you suggested, thanks for going above and beyond just the usual help it is appreciated

Attached Files


Edited by makaveli80, 01 August 2017 - 08:38 PM.


#6 nasdaq

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Posted 02 August 2017 - 06:42 AM

Glad we could help.

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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