Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


WIN7 ult. XP1 utilities stopped working/falling

  • Please log in to reply
1 reply to this topic

#1 Eisinberg30


  • Members
  • 1 posts
  • Local time:04:33 PM

Posted 23 July 2017 - 01:41 PM

Hello good people,

My old father has a WIN7 Ultimate sp1 [32bit] installed on his computer, and it recently makes tons of problems. First, it is surprisingly slow (he only uses a browser, some Skype)—not only webpages loads very slow, but when I hit the right-click on the Start/globe icon, for example, it can take the computer 15 sec to open the menu. Anything we do take times and it’s a joke. I wanted to install4 more RAM but the computer-store guy said to buy SSD drive, if anything.


On top of that, it started showing a warning message –about “BINGSVC.EXE has stopped working.”  I read it might be a virus and/or linked to Bing service [also a kind of Malware for me], but I was afraid to download spooky “antimalware” software [Malebytes and AdvacnedIO and CC did nothing] so I stupidly deleted all Bing folders. Now, it turns out I don’t have previous restore points [although I was sure I will-the service si on and I’ created 10 such points in the past], plus I don’t have the [not sure if legal] OS disk.

Now I got Many NEW error messages showing up: AI SUITE II, EPU HELP, AI SUITE II (with resp. notes about the utility name) and others. And the computer is, of course, extremely slow anyway, though my father manage to read his news and sometime sto Skype with me. I will buy him a new computer when we can, but for now I kindly ask for your assistance: please try to help me, I am lost and clueless and don’t know how to help him. If I will download a disk of WIN7 SP1 Ultimate, will it help? Any other ideas?

I am so desperate, please help us!!

Thank you so very much,

Itay Eisinberg

BC AdBot (Login to Remove)


#2 hamluis



  • Moderator
  • 56,556 posts
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:33 AM

Posted 23 July 2017 - 03:41 PM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users