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PC randomly locks up with a corrupted screen


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#1 IhrFussel

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Posted 23 July 2017 - 10:24 AM

Hello dear community,

 

This is my first post here and I hope someone can help me...

 

I bought this used PC from Ebay:

 

Processor : 2x Pentium® Dual-Core  CPU      E5200  @ 2.50GHz
Memory : 4 x 2 GB DDR2
Operating System : Ubuntu 16.04.2 LTS
GPU: On-Board chip
 
And it randomly locks up meaning I can do nothing anymore except restarting.
 
It can happen 5 minutes after boot or even 24 hours later
 
It is NOT linked to certain events (happens when idle, surfing or gaming) which is why I don't think it's the PSU but I'm no PC expert so maybe you'll tell me something else:
 
This is what a lockup looks like (the pattern is always the same)
 
I hope someone can help me
 
I already ran Memtest86+ for a few hours with 0 errors found.
 
Os1lcujr.jpg
 
 
EDIT: Maybe this info will help to identify the problem:
 
There is a red LED on my motherboard in between the empty PCI slots and some black chip
ihzwdoMr.jpg

Edited by IhrFussel, 23 July 2017 - 10:30 AM.


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#2 hamluis

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Posted 23 July 2017 - 10:49 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 IhrFussel

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Posted 23 July 2017 - 11:27 AM

The software you recommended me only works for Windows but I have Ubuntu 16.04 as OS

 

But I can already answer the event log question:

 

Under Linux logs can be found in /var/log and NONE of them mention any events at the moment of the lockups.

 

There is only 1 user account and the installed software doesn't matter cause it already happened before I installed any external programs.

 

I'd say it's 100% a hardware problem.

 

I just hope someone can tell me what part of the hardware is faulty.

 

EDIT: Detailed hardware info:

 

-Computer-
Processor : 2x Pentium® Dual-Core  CPU      E5200  @ 2.50GHz
Memory : 7848MB (863MB used)
Operating System : Ubuntu 16.04.2 LTS
Date/Time : So 23 Jul 2017 19:11:02 CEST
 
-Display-
OpenGL Renderer : Mesa DRI Intel® Q45/Q43 
X11 Vendor : The X.Org Foundation
 
-Multimedia-
Audio Adapter : HDA-Intel - HDA Intel
 
-Input Devices-
 Power Button
 Power Button
 GASIA USB KB V11
 GASIA USB KB V11
 USB Optical Mouse
 HDA Intel Mic
 HDA Intel Line
 HDA Intel Line Out
 HDA Intel HDMI/DP,pcm : 7=
 
-Printers-
No printers found
 
-SCSI Disks-
ATA WDC WD10EZRX-00L
HL-DT-ST DVD-ROM DH10N
 
-Version-
Kernel : Linux 4.4.0-83-generic (x86_64)
Compiled : #106-Ubuntu SMP Mon Jun 26 17:54:43 UTC 2017
C Library : Unknown
Default C Compiler : GNU C Compiler version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4) 
Distribution : Ubuntu 16.04.2 LTS
 
-Current Session-
Desktop Environment : XFCE 4
 
-Misc-
Uptime : 2 hours, 53 minutes
Load Average : 0,23, 0,52, 0,52
 
-Mounted File Systems-
udev /dev 0,00 % (3,7 GiB of 3,7 GiB)
tmpfs /run 1,19 % (757,3 MiB of 766,4 MiB)
/dev/sda1 / 5,93 % (855,3 GiB of 909,2 GiB)
tmpfs /dev/shm 1,89 % (3,7 GiB of 3,7 GiB)
tmpfs /run/lock 0,08 % (5,0 MiB of 5,0 MiB)
tmpfs /sys/fs/cgroup 0,00 % (3,7 GiB of 3,7 GiB)
tmpfs /run/user/1000 0,00 % (766,4 MiB of 766,4 MiB)
 
-Memory-
Total Memory : 7848288 kB
Free Memory : 6138948 kB
MemAvailable : 6688964 kB
Buffers : 55812 kB
Cached : 833800 kB
Cached Swap : 0 kB
Active : 1128192 kB
Inactive : 447032 kB
Active(anon) : 686748 kB
Inactive(anon) : 140536 kB
Active(file) : 441444 kB
Inactive(file) : 306496 kB
Unevictable : 80 kB
Mlocked : 80 kB
Virtual Memory : 8022012 kB
Free Virtual Memory : 8022012 kB
Dirty : 168 kB
Writeback : 0 kB
AnonPages : 685736 kB
Mapped : 368320 kB
Shmem : 141672 kB
Slab : 65660 kB
SReclaimable : 41020 kB
SUnreclaim : 24640 kB
KernelStack : 5600 kB
PageTables : 28420 kB
NFS_Unstable : 0 kB
Bounce : 0 kB
WritebackTmp : 0 kB
CommitLimit : 11946156 kB
Committed_AS : 2959220 kB
VmallocTotal : 34359738367 kB
VmallocUsed : 0 kB
VmallocChunk : 0 kB
HardwareCorrupted : 0 kB
AnonHugePages : 346112 kB
CmaTotal : 0 kB
CmaFree : 0 kB
HugePages_Total : 0
HugePages_Free : 0
HugePages_Rsvd : 0
HugePages_Surp : 0
Hugepagesize : 2048 kB
DirectMap4k : 109184 kB
DirectMap2M : 7948288 kB
 
-PCI Devices-
Host bridge : Intel Corporation 4 Series Chipset DRAM Controller (rev 03)
PCI bridge : Intel Corporation 4 Series Chipset PCI Express Root Port (rev 03) (prog-if 00 [Normal decode])
VGA compatible controller : Intel Corporation 4 Series Chipset Integrated Graphics Controller (rev 03) (prog-if 00 [VGA controller])
Communication controller : Intel Corporation 4 Series Chipset HECI Controller (rev 03)
IDE interface : Intel Corporation 4 Series Chipset PT IDER Controller (rev 03) (prog-if 85 [Master SecO PriO])
Serial controller : Intel Corporation 4 Series Chipset Serial KT Controller (rev 03) (prog-if 02 [16550])
Ethernet controller : Intel Corporation 82567LF-3 Gigabit Network Connection (rev 02)
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #4 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #5 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #6 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB2 EHCI Controller #2 (rev 02) (prog-if 20 [EHCI])
Audio device : Intel Corporation 82801JD/DO (ICH10 Family) HD Audio Controller (rev 02)
PCI bridge : Intel Corporation 82801JD/DO (ICH10 Family) PCI Express Port 1 (rev 02) (prog-if 00 [Normal decode])
PCI bridge : Intel Corporation 82801JD/DO (ICH10 Family) PCI Express Port 5 (rev 02) (prog-if 00 [Normal decode])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #1 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #2 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB UHCI Controller #3 (rev 02) (prog-if 00 [UHCI])
USB controller : Intel Corporation 82801JD/DO (ICH10 Family) USB2 EHCI Controller #1 (rev 02) (prog-if 20 [EHCI])
PCI bridge : Intel Corporation 82801 PCI Bridge (rev a2) (prog-if 01 [Subtractive decode])
ISA bridge : Intel Corporation 82801JD (ICH10D) LPC Interface Controller (rev 02)
IDE interface : Intel Corporation 82801JD/DO (ICH10 Family) 4-port SATA IDE Controller (rev 02) (prog-if 8a [Master SecP PriP])
SMBus : Intel Corporation 82801JD/DO (ICH10 Family) SMBus Controller (rev 02)
IDE interface : Intel Corporation 82801JD/DO (ICH10 Family) 2-port SATA IDE Controller (rev 02) (prog-if 85 [Master SecO PriO])

 

-BIOS-
Date : 01/15/2009
Vendor : FUJITSU SIEMENS // Phoenix Technologies Ltd. (Fujitsu, www.fujitsu.com)
Version : 6.00 R1.11.2811.A1
 
-Board-
Name : D2811-A1
Vendor : FUJITSU SIEMENS (Fujitsu, www.fujitsu.com)

Edited by IhrFussel, 23 July 2017 - 12:21 PM.


#4 mightywiz

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Posted 26 July 2017 - 01:05 PM

being that it was purchased on ebay and then shipped to you,  have you re-seated all plugged in cards, ram and the cpu.

 

and if you pull the cpu you'll need to clean the old thermal paste off and add new thermal paste back on.

 

don't just put the heatsink back on with the old thermal paste, it will not have the same thermal bond and will not transfer heat away

from the chip.



#5 Tr4ce

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Posted 26 July 2017 - 02:51 PM

Hi IhrFussel, 

 

Was it shipped to you with ubuntu on it? Have you scanned the drive for bad sectors? 



#6 The-Toolman

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Posted 26 July 2017 - 04:25 PM

-BIOS-
Date : 01/15/2009
Vendor : FUJITSU SIEMENS // Phoenix Technologies Ltd. (Fujitsu, www.fujitsu.com)
Version : 6.00 R1.11.2811.A1
 
-Board-
Name : D2811-A1
Vendor : FUJITSU SIEMENS (Fujitsu, www.fujitsu.com)

 

Here's some links for a pdf of the motherboard listed above.

 

https://support.ts.fujitsu.com/IndexDownload.asp?lng=&SoftwareGUID=

 

ftp://ftp.ts.fujitsu.com/pub/mainboard-oem-sales/products/mainboards/eol/eol_classicdesktop/datasheets/D2xxx/DS_D2811-A.pdf

 

Always handy to have imo.


Edited by The-Toolman, 26 July 2017 - 05:15 PM.

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The world is what you make of it, if it doesn't fit, you make alterations.

 

Under certain circumstances, profanity provides a relief denied even to prayer.  (Mark Twain)


#7 IhrFussel

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Posted 01 August 2017 - 05:25 AM

Hello guys, thanks for your replies.

 

The PC wasn't really "shipped" it was brought by car nearby so I doubt any parts got lose inside.

 

It also only seems to happen AFTER booting up.

 

Sometimes the screen only shows a few green dots RIGHT AFTER the BIOS, but when I restart again everything works fine for X hours until the screen gets corrupted again.

 

Another weird behavior of the PC is that when I turn it off via the power button on the tower, it turns itself on for a few secs again...not sure what that could be.

 

The HDD seems to be fine, S.M.A.R.T showed 0 errors

 

And thank you for the PDF doc =)



#8 IhrFussel

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Posted 02 August 2017 - 04:17 PM

Hey it's me again,

 

I'm starting to think it might be the HDD after all...

 

I heard a repeating sound from my tower, opened it up and it seems to be coming from the HDD itself.

 

Could a bad HDD cause such freezes with corrupted screens and if it's really failing why doesn't S.M.A.R.T detect any errors??






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