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Help with virus/malware


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#1 TheHUNTED

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Posted 23 July 2017 - 07:10 AM

Hi all,

 

Hope that somebody can help me with this issue. I have recently started to have a problem with Firefox opening on it's own, and loading up various 'Dodgy' web pages. This happens if I'm using Firefox or the computer is just sittling there with the desktop visiable and Firefox not open. I have obviously tried cleaning the computer with available software but it's still there. Any help would be appreciated.

 

Thanks



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#2 buddy215

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Posted 23 July 2017 - 08:43 AM

Welcome to BC...

 

I don't know which programs you have used to remove what ails it because you don't list them. So, use the programs below to

clean, remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.0.6.1469.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

 

Download and run the FREE online scanner from Free Virus Scan | Online Virus Scan from ESET | ESET

  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 TheHUNTED

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Posted 23 July 2017 - 01:37 PM

Hi, thanks for the reply.

 

I have ran the following as requested, here are the logs.

 

Also, it is still happening.

 

 

# AdwCleaner 7.0.0.0 - Logfile created on Sun Jul 23 18:27:03 2017
# Updated on 2017/17/07 by Malwarebytes
# Running on Windows 7 Ultimate (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Windows\System32\config\systemprofile\AppData\LocalLow\Application Updater


***** [ Files ] *****

Deleted: C:/Users/Admin/AppData\gacutil.exe
Deleted: C:/Users/Admin/AppData\gacutil
Deleted: C:/Users/Default/AppData\gacutil.exe
Deleted: C:/Users/Default/AppData\gacutil
Deleted: C:/Users/Default User/AppData\gacutil.exe
Deleted: C:/Users/Default User/AppData\gacutil
Deleted: C:/Users/Guest/AppData\gacutil.exe
Deleted: C:/Users/Guest/AppData\gacutil


***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted: gacutil
Deleted: gacutil
Deleted: gacutil
Deleted: gacutil


***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{813A22E0-3E2B-4188-9BDA-ECA9878B8D48}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{BCFF5F55-6F44-11D2-86F8-00104B265ED5}


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [7544 B] - [2017/7/23 12:28:4]
C:/AdwCleaner/AdwCleaner[S0].txt - [8703 B] - [2017/7/23 12:27:44]
C:/AdwCleaner/AdwCleaner[S1].txt - [1862 B] - [2017/7/23 18:26:52]


########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.4 (07.09.2017)
Operating System: Windows 7 Ultimate x64
Ran by TheHUNTED (Administrator) on 23/07/2017 at 18:10:15.18
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0




Registry: 0





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 23/07/2017 at 18:20:53.39
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 23/07/2017
Scan Time: 19:02
Logfile: mal.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2017.07.23.03
Rootkit Database: v2017.05.27.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: TheHUNTED

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 412787
Time Elapsed: 20 min, 8 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

Thanks
 



#4 buddy215

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Posted 23 July 2017 - 01:56 PM

Are you running the Eset scan?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 TheHUNTED

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Posted 23 July 2017 - 02:19 PM

.


Edited by TheHUNTED, 23 July 2017 - 02:27 PM.


#6 TheHUNTED

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Posted 25 July 2017 - 03:26 PM

Hi,

 

here is the Eset log

 

C:\AdwCleaner\Quarantine\JboH8S4kwI\GoogleCRXs\aaaancpgahgbfdfppkbiflhbfhfbeoeh_7.15.15.0.crx    Win32/Bundled.Toolbar.Ask.P potentially unsafe application,Win32/Bundled.Toolbar.Ask.Q potentially unsafe application    deleted
C:\Program Files (x86)\NCH Software\Prism\prismsetup_v1.82.exe    a variant of Win32/Toolbar.Conduit.H potentially unwanted application    deleted
C:\Program Files (x86)\NCH Swift Sound\SoundTap\stsetup_v2.11.exe    a variant of Win32/Toolbar.Conduit.J potentially unwanted application    deleted
C:\Users\TheHUNTED\Favorites\Downloads\avira_free_antivirus_en(1).exe    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application,a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application    deleted
C:\Users\TheHUNTED\Favorites\Downloads\avira_free_antivirus_en.exe    a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application,a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application    deleted
C:\Users\TheHUNTED\Favorites\Downloads\Windows Loader v1.9.2.zip    Win32/HackTool.WinActivator.I potentially unsafe application    deleted
C:\Users\TheHUNTED\Favorites\Downloads\Windows Loader v1.9.7.zip    Win32/HackTool.WinActivator.I potentially unsafe application    deleted

 

I have cleaned all these files but still have the problem.

 

Thanks
 


Edited by TheHUNTED, 25 July 2017 - 03:26 PM.


#7 buddy215

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Posted 25 July 2017 - 03:47 PM

Got rid of some adware. Try using the program below. If it doesn't find the culprit then you will need to start a new topic

using the directions I've provided below.

 

download Zemana AntiMalware and install it

  • Run the application
  • Click "Next" and then Scan
  • When the scan has finished click Next to remove any threats.
  • Click the bars in the top right corner to display the logs, double click your log
  • copy and paste the log into your reply

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 TheHUNTED

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Posted 25 July 2017 - 03:49 PM

I will try these.

 

Thanks for your help :thumbup2:






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