I'm hoping that this is the right forum to go to. I purchased a brand new gaming laptop today. When I got it home, I tried to turn it on and begin the setup process for Windows 10. This was a pre-loaded Windows 10, just not set up yet. Also no physical copy of the OS. At first, I got passed the first few questions asked. Language, time zones, customized settings... Then suddenly the screen went black and would not load anything for quite a long period of time. I eventually gave up waiting, and rebooted the computer. Now I can only get to the point of choosing my customized settings after the timezone. At which point, I select 'Next', and get a message to wait, before it reboots to the Asus screen and forces me to repeat the process. I have tried a few fixes that I have read about online, but they all appear to be for people just upgrading their OS, or for people with physical OS copies, or people who had the OS working fine before, but then powered off the device. None seem to be for a fresh laptop with no prior setup. I also tried both with and without an internet connection...
I have tried leaving a message with the retailer that sold me the product, asking if they had advice, or if they could do a fresh install for me, but I will not be able to actually make my way to the store until a few days from now, due to my schedule. So in the mean time, I would request any sort of advice that people are willing to dispense.
Thank you for taking the time to read and possibly respond to this.