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Win. 7 BSOD KMODE_EXCEPTION_NOT_HANDLED


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#1 GTAXL

GTAXL

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Posted 22 July 2017 - 02:29 PM

Hello, today I had a BSOD at a very ironic time. This is the first time I've ever had a bluescreen on this computer. Our power had went out and my computer was running off my APC UPS. It kept it running for about an hour, as it's a laptop. I had stepped out and came back to find my computer completely off, but all the networking equipment still on (from the UPS). I assumed the UPS was getting low on battery and sent a shutdown signal to the computer. When power was restored, I saw on bootup, Windows didn't shutdown successfully message. I then though power was yanked. Too my surprise, I found that the computer actually had a BSOD. I've never recalled having a bsod on this computer ever. It came with Windows 8, I yanked it and put Windows 7 Ultimate 64-bit, and all native drivers. In BlueScreenView from nirsoft, I see ntoskrnl.exe+66dfe as the problem.

 

==================================================
Dump File         : 072217-26988-01.dmp
Crash Time        : 7/22/2017 7:45:46 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6f3d0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.23418 (win7sp1_ldr.160408-2045)
Processor         : x64
Crash Address     : ntoskrnl.exe+6f3d0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\072217-26988-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 342,448
Dump File Time    : 7/22/2017 11:26:04 AM
==================================================
 
I have attached the SysnativeFileCollectionApp.zip as per the BSOD posting instructions.
 
 
Thanks :)

 

Attached Files


Edited by GTAXL, 22 July 2017 - 02:31 PM.


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#2 usasma

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Posted 23 July 2017 - 09:21 AM

The memory dump fight suggest that Netpluck Packet Capture Driver from company Technoculture Corporation is to blame

Try uninstalling it and see if that helps.

 

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.
The point of this is that you:
- don't install 3rd party software, and
- that Windows is fully installed from legitimate recovery media, that it is fully updated, and that there are no errors in Device Manager
If you continue to have errors after this procedure, then the issue is most likely hardware.
(FYI - if it fails, there's also the possibility that the restore media is corrupted - trying another copy from another source may help)

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Beyond those suggestions, if it's a hardware issue, I'd suggest posting over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
If it's a software problem, then I'd suggest posting over in the Windows 7 forums:  https://www.bleepingcomputer.com/forums/f/167/windows-7/

Good luck!

 


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