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Windows Crashes/Reboot problem


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#1 badmaster

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Posted 22 July 2017 - 01:24 PM

Hello,

 

Problem: Computer randomly reboot with no BSOD neither a pattern.

 

My build:

 

Win7 Ultimate 64bit

AMD Phenom II X4 955 Black Edition 3.2ghz

Asus M5A97 R.20

AMD Radeon HD 5850

2x2gb Corsair CMX4GX3M2A1600C8

PSU Halfman 650w

OS @ SSD Samsung 840 PRO Series 256GB

HD WDC 1Tb

 

So i already tried to do TONS of things to fix it but it's far too complex for me to solve

 

The event viewer shows:

 

 

Error: Event 1101. Audit events have been dropped by the transport.

 

Error: Event 6008. The previous system shutdown at xx:xx:xx on ‎yy-‎yy-‎yyyy was unexpected.

 

Critical: Event 41. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

 

There are no BSOD which is strange, i've already done all the steps to make sure the BSOD would come up if it was the case.

 

I did reinstall the windows and the problem went away for 10days.

I use HWinfo64 to make sure that all temps are ok.

I checked for malware and nothing came up.

 

Can you guys help me figuring the problem?

 

Best regards,

Hugo Soares.

 

 

 

 

 

 

 



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#2 usasma

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Posted 23 July 2017 - 08:39 AM

If the problem went away for 10 days after reinstalling, then what did you install just before the problem came back?

If nothing, then I'd have to wonder why it took 10 days to BSOD (and the next question is "How far apart were the BSOD's that you had before?")

 

A clean install of Windows 7 (more info here:  http://www.carrona.org/canned.html#clean ) without BSOD's means that the problem was most likely caused by software

You must let the system run in this state for long enough for the BSOD's to return

 

Info on the Critical event (Event ID 41)(also Event 6008):  http://support.microsoft.com/kb/2028504

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.
The point of this is that you:
- don't install 3rd party software, and
- that Windows is fully installed from legitimate recovery media, that it is fully updated, and that there are no errors in Device Manager
If you continue to have errors after this procedure, then the issue is most likely hardware.
(FYI - if it fails, there's also the possibility that the restore media is corrupted - trying another copy from another source may help)

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Beyond those suggestions, if it's a hardware issue, I'd suggest posting over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
If it's a software problem, then I'd suggest posting over in the Windows 7 forums:  https://www.bleepingcomputer.com/forums/f/167/windows-7/

Good luck!

 


Edited by usasma, 23 July 2017 - 08:39 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 badmaster

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Posted 24 July 2017 - 06:56 AM

Hi usasma,

 

I understand that you can no longer waste time on older windows systems but if there is anyone you know who can, i would appreciate it!

 

First of all, I mentioned that there are NO BSOD at all on my computer ( neither I or bluescreenview detected one). The PC just reboots just like if i had hit the reset button.

 

Doing a clean install and waiting for the problem to come back can take a LONG time and i can't afford to do that atm.

 

The only thing that matches the time when the problem came back is "Security Update for Microsoft Windows (KB4025341)".

 

I've been reading a lot of possible solutions to the problem and making tests with no result so far but this security update intrigues me... do you think it's safe for me to just uninstall this update?

 

After this i can only rollback the "AMD drivers" and uninstall "Afterburner" which can sometimes conflict with each other...

 

If you have any other solutions for me or other person who can share some of his knowledge on win 7, i would appreciate!

 

Thank you for all your help.


Edited by badmaster, 24 July 2017 - 07:41 AM.


#4 bwv848

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Posted 24 July 2017 - 08:10 AM

Dear Hugo,

Please follow these BSOD posting instructions and attach the requested files by replying to this topic. Please DO NOT create a new topic — there is no need to do so.
 

Best regards,

bwv848


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#5 usasma

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Posted 24 July 2017 - 04:08 PM

badmaster - FYI, I'm not wasting my time with Windows 7 and earlier OS's.

It's simply that I don't have enough time to work all the different problems with all of the OS's.

 

Good luck to you, you're in good hands with bwv848!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 badmaster

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Posted 25 July 2017 - 04:08 AM

Usasma - I really understand you situation, that's why i asked you if you had another person who could help me instead!

 

bwv848- Thank you for your help, here are the attachments requested.

Attached Files


Edited by badmaster, 25 July 2017 - 04:09 AM.


#7 bwv848

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Posted 25 July 2017 - 08:54 AM

Dear Hugo,

For some reason, there are some indications from the uploaded reports pointing to a faulty Windows installation. Therefore, I would like to have an MGADiag report to look what's under the hood.

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)
  •  Download and save MGADiag from here.
  • Navigate to the directory whereyou saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.
Thank you.

Best regards,
bwv848

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#8 badmaster

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Posted 26 July 2017 - 02:26 PM

Hi bwv848,

 

First of all, its strange that the pc goes 4 days without reboot and then the problem comes again...

 

Here is the report you asked:

 

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {58DE4510-FB89-4AA5-A232-6D5BCD57348D}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{58DE4510-FB89-4AA5-A232-6D5BCD57348D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-3522709630-2999709649-817100623</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2603</Version><SMBIOSVersion major="2" minor="7"/><Date>20150626000000.000000+000</Date></BIOS><HWID>2DD70800018400FA</HWID><UserLCID>0816</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows® 7, Ultimate edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-2070-7600.0000-1842017
Installation ID: 013651029422051880208612909982466370765463517503948336
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 26-07-2017 20:18:57
 
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154
 
HWID Data-->
HWID Hash Current: KgAAAAAAAgABAAEAAAACAAAAAAABAAEA6GHIhEZSVPloL+qDYj12FY4u
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC ALASKA A M I
  FACP ALASKA A M I
  HPET ALASKA A M I
  MCFG ALASKA A M I
  FPDT ALASKA A M I
  BGRT ALASKA A M I
  SLIC HPQOEM SLIC-MPC
 
Best regards,
Hugo


#9 bwv848

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Posted 26 July 2017 - 05:07 PM

Dear Hugo,

I regret to say this but you seem to be using a pirated version of Windows 7 Ultimate. The end of your Windows Product Key indicates that it is an Lenovo/HP Key, and you are using it illegally on an ASUS motherboard. Our BleepingComputer forum rules prohibit me from helping you further:

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.

If you would still like help, please purchase a legitimate copy of Windows for your computer and run the Sysnative File Collection App again. Furthermore, pirated versions of Windows never function as normally.

Thank you.
 
Regards,
bwv848

 

P.S. Did someone else help setup this machine? If so, he or she may have given you a pirated license without your knowledge.


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#10 badmaster

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Posted 27 July 2017 - 03:42 AM

Dear bwv848,

 

I will have to talk with the person who setup the machine because the windows look activated and I need to figure out what's happening.

 

I will come back to you whenever the issue is solved.

 

Thank you for your help

 

Best regards



#11 bwv848

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Posted 27 July 2017 - 09:42 AM

No problem, Hugo! :)

 

Have a great day.

 

Regards,

bwv848


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