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Speccy and MiniToolBox Logs


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#1 Just_One_Question

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Posted 22 July 2017 - 09:56 AM

Hey, I seem to be getting some error codes, but can't decipher them, so I don't know what is wrong with my sister's laptop computer, which I am currently using (It's been somewhat slow, but nothing out of the ordinary. I just want to make sure that everything is alright).

 

I would be greatly appreciative if someone had a look at those logs. Thank you! :)

 

P.S. A little bit of the information has returned in Bulgarian. I suppose this is due to the language package of Windows 10. I hope this isn't an issue.

 

 

http://speccy.piriform.com/results/jWJzaOWUt6L50ex75xkhBm1

 

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Asus (administrator) on 22-07-2017 at 17:43:39
Running from "C:\Users\Asus\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: X555SJ Manufacturer: ASUSTeK COMPUTER INC.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/22/2017 05:20:31 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:52:59 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:52:54 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 04:37:25 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:37:23 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 04:20:48 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=2

Error: (07/22/2017 02:55:05 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 02:55:00 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 02:54:09 PM) (Source: Application Error) (User: )
Description: Име на приложение с грешки: svchost.exe, версия: 10.0.14393.0, времево клеймо: 0x57899b1c
Име на модул с грешки: LicenseManager.dll, версия: 10.0.14393.953, времево клеймо: 0x58ba5dd7
Код на изключение: 0xc0000005
Отместване на грешка: 0x0000000000023b6b
ИД на процес на грешка: 0x4b8
Начален час на приложението с грешки: 0xsvchost.exe0
Път на приложението с грешки: svchost.exe1
Път на модула с грешки: svchost.exe2
ИД на доклад: svchost.exe3
Пълно име на пакета с грешка: svchost.exe4
ИД на свързаното с пакета с грешка приложение: svchost.exe5

Error: (07/22/2017 02:20:08 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x8007007B
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable


System errors:
=============

Microsoft Office Sessions:
=========================
Error: (07/22/2017 05:20:31 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:52:59 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:52:54 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 04:37:25 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 04:37:23 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 04:20:48 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=2

Error: (07/22/2017 02:55:05 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (07/22/2017 02:55:00 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (07/22/2017 02:54:09 PM) (Source: Application Error)(User: )
Description: svchost.exe10.0.14393.057899b1cLicenseManager.dll10.0.14393.95358ba5dd7c00000050000000000023b6b4b801d302e12f83731dC:\WINDOWS\system32\svchost.exec:\windows\system32\LicenseManager.dllc997cad0-d993-402c-861f-0534fe7709b1

Error: (07/22/2017 02:20:08 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x8007007BRuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=NetworkAvailable


=========================== Installed Programs ============================

Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.137 - Adobe Systems Incorporated)
BitComet 1.45 (HKLM-x32\...\BitComet_x64) (Version: 1.45 - CometNetwork)
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.5.1.0230 - Disc Soft Ltd)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4474 - Intel Corporation)
K-Lite Mega Codec Pack 12.1.0 (HKLM-x32\...\KLiteCodecPack_is1) (Version: 12.1.0 - KLCP)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mozilla Firefox 54.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 54.0.1 (x64 en-US)) (Version: 54.0.1 - Mozilla)
NVIDIA Graphics Driver 353.84 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 353.84 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.14393.31233 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7571 - Realtek Semiconductor Corp.)
Skype™ 7.38 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.38.101 - Skype Technologies S.A.)
WinRAR 5.40 (64-битова версия) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 8094.94 MB
Available physical RAM: 6256.99 MB
Total Virtual: 9374.94 MB
Available Virtual: 7635 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:97.1 GB) (Free:71.64 GB) NTFS
2 Drive d: () (Fixed) (Total:833.86 GB) (Free:790.75 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-QMBHQC9

Administrator            Asus                     DefaultAccount           
Guest                    


**** End of log ****


Edited by Just_One_Question, 22 July 2017 - 09:56 AM.


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#2 dc3

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Posted 22 July 2017 - 10:50 AM

If the computer is just running slow you may benefit by running AdwCleaner.

 

Please download AdwCleaner and install it.

Click on Scan to start the scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive the following message.

 

 

The Speccy doesn't indicate any problems with the hdd, but it may be worth running the System File Checker to see if there is any file corruption.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Important:  There will be a short message at the end of the scan informing you of the results.  If you receive the message "no integrity violations were found" you don't need to do anything else, no corrupt files were found.  You should watch the scan to see the results at the end of the scan.

This needs to be run using an Administrator account.  

You should not do anything else with the computer while this scan is running.  Do not stop the scan as this can damage Windows files.

You will need to open the Command Prompt to run the sfc /scannow.  The easiest way to do this is to press the Windows key and the X key.   A menu will open with the option Command Prompt (Admin), click on this.  This will open the Command Prompt.

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.

Copy and paste the command below in the Command Prompt, then press Enter.

sfc /scannow

This scan will take a while to run, please do not abort the scan as this can result in damage to the operating system.

If integrity issues are found in the scan please post the CBS log using the instructions below.

To find sfc /scannow log click/tap on File Explorer, select the drive which Windows is installed on (this usually is the C: drive), click/tap on Windows, then Logs, then CBS.  If there are more than one log you can identify the log you want by the date and time it was run.  

Copy and paste the log at the host website I've suggested below.

This log usually is very large, for this reason you should use a host website like Dropbox to post the log.  You can start a free 30 day trial.  Once you have loaded the log at Dropbox post a link to the website.
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Just_One_Question

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Posted 22 July 2017 - 12:06 PM

Thank you for your assistance! :)

 

AdwCleaner found no malicious programs. Here is the log from it.

 

 

# AdwCleaner 7.0.0.0 - Logfile created on Sat Jul 22 16:09:39 2017
# Updated on 2017/17/07 by Malwarebytes
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Image File Execution Options%s keys deleted
::Prefetch files deleted
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [944 B] - [2017/7/22 16:7:14]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

 

 

 

System File Checker returned: "no integrity violations were found".

 

 

I guess that means that this computer is fine? However, I have 2 other concerns.

 

1.What did the 20 different errors in MiniToolBox mean? Should I be concerned about them?

 

2.You said that Speccy indicated no problems. How about the temperatures, though? Do they seem fine to you? Should I open up and do a thorough dust clean-up of this laptop just to be sure that it's not beginning to overheat?

 

Thank you once more. :)


Edited by Just_One_Question, 22 July 2017 - 12:08 PM.


#4 dc3

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Posted 22 July 2017 - 12:23 PM

1.  The Event Viewer can be really confusing, there are a lot of warnings, errors, and informational messages.  Without knowing what it all means, you can incorrectly assume that your computer is broken or infected when there’s nothing really wrong.

The events themselves are what you want to see, but the usefulness of these events can range from being very specific and obvious things that you can fix easily to the very vague messages that don’t make any sense.  I usually depend on other sources of information.

 

2.  This is a notebook, so it's no surprise to see a CPU temperature of 48C.  The other temperatures are close enough together that I wouldn't be too concerned.  If you want to see if you can get the temperatures down use a canned Duster to blow out the insides of the notebook.  Blow through the vents to do this.

 

If there are any other specific problems please post an explanation of these.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Just_One_Question

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Posted 22 July 2017 - 12:36 PM

Thank you for your help! :thumbup2:

 

No, there are no other problems with this PC. I tested it on Geekbench and it is among the fastest laptops tested on the site from this model. I suppose, I just didn't feel like it was working fast enough due to my own misjudgement of how powerful this hardware is. It's working fine.

 

Thank you. :)


Edited by Just_One_Question, 22 July 2017 - 12:36 PM.





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