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Rootkit? Clicked on blue line in email


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#1 Charlie7000

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Posted 22 July 2017 - 07:06 AM

I think I may have a rootkit and/or keylogger on my laptop and/or my email has been hacked.  A couple of days ago I received an email from someone I know.  The last line was coloured blue.  I know not to click on links in emails, but hadn't seen a blue line of text in an email before and foolishly clicked on it.  Particularly foolish as currently in a legal situation with the person who sent the email.

 

Anyway - next day two emails I needed to print out for legal evidence had disappeared (and no, sadly, my email account wasn't backed up).  I suspected the email had been hacked and ran a full antivirus scan (have Norton Security installed).  Nothing was found, but I had googled links in emails and found they can install rootkits which antivirus may not find.

 

So then ran Norton Power eraser which picked up two things.  One was WBridge (I do have a card game installed called WBridge).  The other was files.lnk.  I didn't remove either as worried about breaking the system before backing up.  Then realised I couldn't back up if it was a rootkit, so am just not using the laptop.  It has a lot of documents on that I need for my legal case.

 

I then ran kaspersky rescue disk which ran for about 8 hours and didn't find anything.  I couldn't find files.lnk on my laptop.

 

So wondering if the WBridge program is infected (or a false positive) and if files.lnk is a rootkit keylogger.  If it is, and I am being spied on, I have just typed up all my legal case notes over the last few days!

 

So am asking for help please!  Assume I need to ascertain whether or not laptop is infected or clean up before I can back up files or use any usb external drives etc.

 

Laptop is running Windows 7 64 bit.  I changed email password from a different computer.  Thanks!


Edited by Charlie7000, 22 July 2017 - 07:12 AM.


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#2 Broni

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Posted 22 July 2017 - 07:09 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
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  • List Users, Partitions and Memory size
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Click Go and post the result.

p22002970.gif Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
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  • "mbar-log-{date} (xx-xx-xx).txt"
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NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#3 Charlie7000

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Posted 22 July 2017 - 07:38 PM

Thank you!  Should I back up all my personal files first?  I have an empty external hard drive I could put them on.  And then presumably would have to check the external hard drive in case anything got transferred with the files?



#4 Broni

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Posted 22 July 2017 - 08:41 PM

Keeping current backup is always a good idea.

You can scan external drive with your AV program.


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#5 Charlie7000

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Posted 22 July 2017 - 11:47 PM

Thank you.  Ok - files backed up.

 

I had already run Malwarebytes antimalware and nothing came up.

 

Security check, Farbar and Mini toolbox were all blocked and removed by Norton Security

 

Malwarebytes Anti-rootkit was clear - nothing found

 

Rkill notepad says

 

 

Rkill 2.8.4 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 07/23/2017 05:40:43 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

 * TBS [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 07/23/2017 05:42:36 AM
Execution time: 0 hours(s), 1 minute(s), and 53 seconds(s)



#6 Charlie7000

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Posted 23 July 2017 - 12:05 AM

I tried turning Norton off to try Farbar again.  It was all turned off except the firewall.  Still blocked and removed it.  Said reputation bad.  Which seems strange as I'm sure I ran it earlier this year after an issue.

 

Good grief!  I turned everything off on Norton including the firewall and it still blocked and removed Farbar!


Edited by Charlie7000, 23 July 2017 - 12:09 AM.


#7 KkWtOgP123

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Posted 23 July 2017 - 02:23 AM

I would suggest that it is unlikely that the person you are fighting with, has the IT skills to send you any sort of virus or malware. Nor even know how to buy or rent one. I would dismiss the idea entirely. It is more likely that you, under stress ,are becoming apprehensive and a bit overly cautious, which is very normal  in your circumstance. 

I would separate the 2 issues. One, the fight. Two, the computer issue.

You will lose momentum in the fight, if you concentrate on an unrelated computer issue.



#8 Charlie7000

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Posted 23 July 2017 - 05:22 AM

Thanks.  Yes maybe a certain amount of paranoia :rolleyes: But - I only checked my laptop or suspected the link after the two important emails had completely disappeared shortly after I clicked on it.  Been through the email account with a fine tooth comb.

 

And the person I'm in litigation with has a degree in computer science and would put nothing past them. Which is why it is in a legal situation!

 

Yes it would be good if my laptop was clean.  I'm just concerned at protecting my files.  It isn't so much a fight as having to protect someone else.

 

It is a good point though as I can start again and work on a different laptop but do need my files as there is so much on there.  And it is scary when your only two bits of evidence disappear after clicking on a link.  Have accepted have lost the two emails but just want to make sure everything else is secure.



#9 Charlie7000

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Posted 23 July 2017 - 06:43 AM

To run the other programs, should I go into safe mode and remove antivirus?



#10 Charlie7000

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Posted 23 July 2017 - 10:39 AM

Security check results:

 

Results of screen317's Security Check version 1.014 --- 12/23/15  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton Security   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player 26.0.0.131  
 Mozilla Firefox (54.0.1)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 



#11 Charlie7000

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Posted 23 July 2017 - 10:43 AM

Farber results:

 

Farbar Service Scanner Version: 27-01-2016
Ran by Elaine (administrator) on 23-07-2017 at 16:40:59
Running from "C:\Users\Elaine\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#12 Charlie7000

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Posted 23 July 2017 - 10:48 AM

Mini toolbox results

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Elaine (administrator) on 23-07-2017 at 16:45:45
Running from "C:\Users\Elaine\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: VPCCW2S1E Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Atheros AR9285 Wireless Network Adapter = Wireless Network Connection (Connected)
Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller = Local Area Connection (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Elaine-Vaio
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 50-63-13-E4-C9-95
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 2C-81-58-F1-90-05
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3980:b792:e132:c006%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 23 July 2017 16:31:23
   Lease Expires . . . . . . . . . . : 24 July 2017 16:31:27
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 221020504
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-7D-6A-39-00-24-BE-B8-E3-94
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 00-24-BE-B8-E3-94
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.lan:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28d1:130e:3f57:febe(Preferred)
   Link-local IPv6 Address . . . . . : fe80::28d1:130e:3f57:febe%15(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{980FE181-C910-414E-817D-363F80ACC6CE}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dsldevice.lan
Address:  192.168.1.254

Name:    google.com
Addresses:  2a00:1450:4009:801::200e
      216.58.206.110


Pinging google.com [216.58.206.110] with 32 bytes of data:
Reply from 216.58.206.110: bytes=32 time=18ms TTL=55
Reply from 216.58.206.110: bytes=32 time=17ms TTL=55

Ping statistics for 216.58.206.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server:  dsldevice.lan
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  2001:4998:c:a06::2:4008
      2001:4998:44:204::a7
      2001:4998:58:c02::a9
      98.138.253.109
      206.190.36.45
      98.139.180.149


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=124ms TTL=49
Reply from 98.138.253.109: bytes=32 time=123ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 123ms, Maximum = 124ms, Average = 123ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...50 63 13 e4 c9 95 ......Bluetooth Device (Personal Area Network)
 12...2c 81 58 f1 90 05 ......Atheros AR9285 Wireless Network Adapter
 11...00 24 be b8 e3 94 ......Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.65     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.65    281
     192.168.1.65  255.255.255.255         On-link      192.168.1.65    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.65    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.65    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.65    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:4137:9e76:28d1:130e:3f57:febe/128
                                    On-link
 12    281 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::28d1:130e:3f57:febe/128
                                    On-link
 12    281 fe80::3980:b792:e132:c006/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2017 04:32:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/23/2017 02:25:49 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 06:33:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 12:00:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 10:29:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 10:21:50 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2017 07:27:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2017 09:55:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2017 06:56:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2017 01:13:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (07/20/2017 11:57:27 AM) (Source: Service Control Manager) (User: )
Description: The NPEService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (07/20/2017 10:27:48 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume \\?\Volume{1db21dd4-1e0a-11e7-8cfa-806e6f6e6963}.

Error: (07/18/2017 01:12:02 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff9264b480, 0x0000000000000000, 0xfffff88004b7524b, 0x0000000000000005)C:\Windows\MEMORY.DMP071817-33945-01

Error: (07/18/2017 01:11:54 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 13:10:41 on ‎18/‎07/‎2017 was unexpected.

Error: (07/16/2017 06:14:59 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (07/16/2017 06:09:37 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff8041ad40, 0x0000000000000000, 0xfffff8800595324b, 0x0000000000000005)C:\Windows\MEMORY.DMP071617-31231-01

Error: (07/16/2017 06:09:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:08:23 on ‎16/‎07/‎2017 was unexpected.

Error: (07/14/2017 05:55:45 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (07/12/2017 03:51:56 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff81d05700, 0x0000000000000000, 0xfffff88004b2224b, 0x0000000000000005)C:\Windows\MEMORY.DMP071217-39421-01

Error: (07/12/2017 03:51:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 15:49:51 on ‎12/‎07/‎2017 was unexpected.


Microsoft Office Sessions:
=========================
Error: (07/23/2017 04:32:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/23/2017 02:25:49 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 06:33:58 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 12:00:15 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 10:29:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/20/2017 10:21:50 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2017 07:27:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2017 09:55:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2017 06:56:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/18/2017 01:13:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20058 - Adobe Systems Incorporated)
Adobe Flash Player 26 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 26.0.0.131 - Adobe Systems Incorporated)
BatchPhoto (HKLM-x32\...\{6E602348-97A6-4CF3-B6AE-DF89340E151F}) (Version: 4.2 - Bits&Coffee)
doPDF (HKLM\...\{09F9E468-7A84-422F-B3AB-DA682A56B564}) (Version: 8.8.947 - Softland) Hidden
doPDF 8 (HKLM-x32\...\{40114d1e-366c-42d4-a83c-70c0adfbccf6}) (Version: 8.8.947 - Softland)
HP Dropbox Plugin (HKLM-x32\...\{23617173-F935-4C17-A323-EB1207F3ED49}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP ENVY 5540 series Basic Device Software (HKLM\...\{44CE34C3-7B6A-44CA-BD7F-73E053BBAEC8}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
HP ENVY 5540 series Help (HKLM-x32\...\{3B1BE080-D477-4B94-AAE4-8B0BEC5D0CE3}) (Version: 35.0.0 - Hewlett Packard)
HP Google Drive Plugin (HKLM-x32\...\{AFF80405-E56A-48E7-98FC-8E46E261949F}) (Version: 36.0.31.53050 - Hewlett-Packard Co.)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Word 2013 - en-us (HKLM\...\WordRetail - en-us) (Version: 15.0.4937.1000 - Microsoft Corporation)
Mozilla Firefox 54.0.1 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 54.0.1 (x86 en-GB)) (Version: 54.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 54.0.1.6388 - Mozilla)
MSVC80_x64_v2 (HKLM\...\{4D668D4F-FAA2-4726-834C-31F4614F312E}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC80_x86_v2 (HKLM-x32\...\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
Nokia Connectivity Cable Driver (HKLM-x32\...\{29373274-977E-413C-A4DE-DC0F8E80C429}) (Version: 7.1.172.0 - Nokia)
Nokia Suite (HKLM-x32\...\{88B6F9DE-C80F-4A70-ACF6-BEE933679170}) (Version: 3.8.54.0 - Nokia) Hidden
Nokia Suite (HKLM-x32\...\Nokia Suite) (Version: 3.8.54.0 - Nokia)
Norton Security (HKLM-x32\...\NS) (Version: 22.10.0.85 - Symantec Corporation)
novaPDF 8 Printer Driver (HKLM\...\{6CE23ADA-C3A6-4974-A4DB-27BCA371010B}) (Version: 8.8.947 - Softland)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.9 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4937.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4937.1000 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4937.1000 - Microsoft Corporation) Hidden
paint.net (HKLM\...\{19BD2C33-16A8-4ED1-B9EA-D9E35B21EC42}) (Version: 4.0.5 - dotPDN LLC)
PC Connectivity Solution (HKLM-x32\...\{6D01D1B1-17BD-4F10-BB11-F08F0C47D42B}) (Version: 12.0.109.0 - Nokia)
Product Improvement Study for HP ENVY 5540 series (HKLM\...\{4F9AAF2D-42E6-4BD0-A295-842BC068CC4B}) (Version: 36.0.72.54013 - Hewlett-Packard Co.)
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1208 - SUPERAntiSpyware.com)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
Wbridge5 5.1 (HKLM-x32\...\{8374A9F4-1F0B-4839-8E44-DDD92C105711}_is1) (Version:  - Yves Costel)
Windows Driver Package - Nokia pccsmcfd LegacyDriver  (05/31/2012 7.1.2.0) (HKLM\...\62BBD193ADFDBB228C7E1ADB56463F5732FF7F6F) (Version: 05/31/2012 7.1.2.0 - Nokia)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 8174.09 MB
Available physical RAM: 6368.33 MB
Total Virtual: 16346.36 MB
Available Virtual: 14338.14 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:297.99 GB) (Free:81.05 GB) NTFS
4 Drive f: () (Removable) (Total:29.49 GB) (Free:25.48 GB) FAT32

========================= Users: ========================================

User accounts for \\ELAINE-VAIO

Administrator            Elaine                   Guest                    

========================= Restore Points ==================================

16-06-2017 13:02:19 Scheduled Checkpoint
24-06-2017 10:58:58 Scheduled Checkpoint
27-06-2017 23:13:46 paint.net 4.0.5
05-07-2017 15:21:52 Scheduled Checkpoint
13-07-2017 08:27:19 Scheduled Checkpoint
20-07-2017 13:00:33 Scheduled Checkpoint

**** End of log ****



#13 Charlie7000

Charlie7000
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  • Local time:12:15 AM

Posted 23 July 2017 - 11:10 AM

Very much appreciate your assistance in this.  I worked out how to disable Norton properly by reading a guide on here.

 

Did MBAM again - last and here are the results

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 23/07/2017
Scan Time: 16:53
Logfile: MBAM log.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2017.07.23.03
Rootkit Database: v2017.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Elaine

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 261671
Time Elapsed: 11 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#14 Charlie7000

Charlie7000
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Posted 23 July 2017 - 11:21 AM

Do I need to change my IP address after posting on here?  Thanks.



#15 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 23 July 2017 - 11:47 AM

No. Why?

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database if one is required.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Logfile button.
  • A window will open which lists the logs of your scans.
  • Click on the Scan tab.
  • Double-click the most recent scan which will be at the top of the list....the log will appear.
  • Review the results...see note below
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[CX].txt) will open automatically (where the largest value of X represents the most recent report).
  • To open a Cleaning log, launch AdwareClearer, click on the Logfile button, click on the Cleaning tab and double-click the log at the top of the list.
  • Copy and paste the contents of AdwCleaner[CX].txt in your next reply.
  • A copy of all logfiles are saved to C:\AdwCleaner.


-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name or entry that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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