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Freeze during boot, broken components?


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#1 AntonRahbek

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Posted 22 July 2017 - 01:18 AM

I was helping a friend build a computer. When a mouse unfortunately dropped into the case during windows installation, it fell to the far right and didn't hit anything but the case and some cables. The screen turned off, but all the fans were still spinning. I turned off the computer and reconnected all cables, RAM and GPU. After that we started it, and it tried to boot to windows but failed after "the loading wheel" had spun a few times. Same happened when booting from USB, so I couldn't get back into installation. My theory was that it got confused, as there was a broken version of windows on the drive. So I took the SSD home to wipe it, I haven't been able to visit him since.

We can still boot into BIOS, can I check if everything works there? Is there any way I can tell if anything is broken? Everything doesn't need to work, even if it post's?

MB: Asus PRIME B350-PLUS
SSD: Samsung 850 EVO 250Gb
GPU: Gigabyte Radeon RX 460 4Gb
OS: Windows 10 (from Microsoft's bootable USB)

Thanks!

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#2 MrSippi

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Posted 22 July 2017 - 05:38 AM

That's an unusual accident as I don't see how a mouse can wreck havoc inside the case. As you said you checked all the connections and such.

 

Resuming the installation is now not an option. I think it's best to wipe the drive and start over. What I think happened is that the mouse hit the data cable of the drive and temporarily caused a disconnect.


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#3 AntonRahbek

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Posted 22 July 2017 - 08:18 AM

 Resuming the installation is now not an option. I think it's best to wipe the drive and start over. What I think happened is that the mouse hit the data cable of the drive and temporarily caused a disconnect.

That's what I thought as well, and I've formatted the drive. I went to do it today, but unfortunately he lost the power cord for his monitor, so I'm gonna have to wait. He wouldn't let me take the computer home, though that would have made this process way quicker.

For next time I visit him: Can you get GPU info (dedicated) from the BIOS, to verify that it works?

#4 MrSippi

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Posted 22 July 2017 - 09:05 AM

You really want to work for this guy?  :killcomp:

 

I don't know about getting such info from the BIOS. Sorry.


Edited by MrSippi, 22 July 2017 - 09:07 AM.

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#5 dc3

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Posted 22 July 2017 - 12:01 PM


I was helping a friend build a computer. When a mouse unfortunately dropped into the case during windows installation.   I turned off the computer and reconnected all cables, RAM and GPU.

There really isn't any way to tell what the mouse bounced off of and what caused the screen to go blank.  But it's obvious that you interrupted the Windows installation.  The best way to resolve this would be to wipe the drive again, and reinstall the operating system to completion.

 

What are you using to wipe (overwrite) the ssd?

 

The fact that you can boot into the BIOS is good, this indicates that your hardware is working properly.


Edited by hamluis, 23 July 2017 - 10:34 AM.

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#6 AntonRahbek

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Posted 22 July 2017 - 03:21 PM

Maybe you're right, I should've just let it run, I just panicked.

I recall using Samsung Magician to wipe the SSD, I did it a few weeks ago. Why? Would a normal Windows format do any harm?


Edited by hamluis, 23 July 2017 - 10:36 AM.


#7 dc3

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Posted 23 July 2017 - 08:56 AM

I was just curious as to what software you used.  As for formatting the ssd, in situations like this I prefer to just overwrite the drive so I have a clean slate to start with.  When you install Windows it will give you options for the partition size and then format it.  But in this situation there is a good chance that trying to install over the incomplete installation could fail.


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#8 AntonRahbek

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Posted 31 July 2017 - 05:02 PM

I'm back! AND I've convinced him to let me take the computer home. So now we can get things moving a bit faster, if you guys come up with some solutions.

After formatting the drive, I still get the same results. I've tried with an older HDD, same results. I'm thinking the USB somehow could be corrupt? Talking with Microsoft on Friday to see if I can get a replacement USB. What else can I try?

Should I try installing Windows onto the SSD from another computer? Maybe I could put it in my old XP, and install from there? Or does that now work at all?

I've made a short video so you can see how everything works https://www.youtube.com/watch?v=fKt482FKqOo&feature=youtu.be

Here is a list of events in the video:

#1 Stuck screen during installation

#2 Automatic Repair, also stuck

#3 BIOS

#4 A look inside from the outside

#5 ^Same but less glossy

#6 Booting into BIOS

#7 Booting onto USB, starting setup

#8 Booting into WBM, Automatic Repair

#9 Booting from BIOS, onto SSD, redirected back to BIOS

#10 A look inside during boot, restarts (doesn't show anything on the screen, no POST, no nothing. Then after restarting goes into automatic repair. I believe this happens after the PSU has been switched off.)

Thanks!

-Anton



#9 MrSippi

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Posted 31 July 2017 - 05:38 PM

If you're installing from the USB drive then it could be corrupted. Try a different media as a process of elimination.


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#10 dc3

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Posted 01 August 2017 - 08:01 AM

If you believe the installation media is corrupt you can can use the Media Creation Tool to create Windows 10 installation media for a disc or flash drive.

There are three options, use the second option Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on different PC.

 

Just to make sure of what is going on here, did you enter the BIOS and change the boot order so that the USB is the first device in the boot order and the ssd the second?


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#11 AntonRahbek

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Posted 03 August 2017 - 03:36 PM

If you believe the installation media is corrupt you can can use the Media Creation Tool to create Windows 10 installation media for a disc or flash drive.

Creating a USB with that program unfortunately gave me the same results.

 

Just to make sure of what is going on here, did you enter the BIOS and change the boot order so that the USB is the first device in the boot order and the ssd the second?

Yes, I have tried that.

 

 

 

Since the same thing happened again, I'm thinking it could be the motherboard? Just because automatic repair fails to load as well, and that's a thing integrated in the motherboard right?

Any way I can confirm/fix this before buying a new MB? Also, maybe you guys with your expertise in this stuff could name if it is something else?



#12 dc3

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Posted 04 August 2017 - 09:18 AM

The motherboard has nothing to do with the automatic repair, this is a function of the operating system.  I'm leaning toward a problem with the hdd.  To see if there is a problem please do the following.

 

Please download SeaTool for DOS to your desktop.  This will make it easy to find the ISO file.

When the SeaTools for DOS website opens click on I Accept, then click on the Download button.

This download is a ISO image which you will need to burn to a CD or DVD in order to create a bootable disc which can be used to run the diagnostic tests.

To burn this ISO file to a CD or DVD use the instructions below.

Notice:  This applies only to Windows 7 and Windows 8 and 10, earlier versions do not have this.

1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.

2.  After you have downloaded the ISO image you want to burn it to a dsic. 

3.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.

4.  Disk burner: should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.

5.  When the green progress bar completes filling the image is finished burning.

6.  After the image has completed being burned click on Close.

Once the disc is created load it in the CD/DVD drive and restart the computer.

If the disc is recognized you should receive a message instructing you to press any key to continue to boot from the disc.

Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.

Please run the short test and include the results in your next post in this topic.


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#13 AntonRahbek

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Posted 03 September 2017 - 10:51 AM

I kinda just gave up, since I was really sad about my friend having to wait for so long. So I took it to a PC-repairshop, they diagnosed and it and said it was a loose stick of RAM, so they fixed it. That's all it was, I hadn't attached the RAM properly the second time, thanks for trying to help anyways guys!



#14 dc3

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Posted 03 September 2017 - 11:47 AM

It's all part of the learning curve.  At least you had it repaired and your friend has a working computer again. :thumbup2:


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