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wont download anything


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3 replies to this topic

#1 max1967

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Posted 21 July 2017 - 06:03 AM

when i try to download anything its not doing anything when i click on the file computer is running very slow ,

 



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#2 lmacri

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Posted 22 July 2017 - 07:26 AM

Hi max1967:

 

What is your default web browser, and do you use a 32-bit or 64-bit Vista SP2 operating system?

When you go to Help | About Internet Explorer in your IE9 browser, what is the Update Version?  If you received your April 2017 Patch Tuesday updates it should be v9.0.60 (KB4014661) or higher.

 

Attached File  IE9 Version KB4014661 April 2017.png   17.66KB   0 downloads

Also go to Control Panel | Network and Internet | Internet Options | Security tab and select the Internet zone.  Then click the Custom level... button, scroll down to the Downloads section and confirm that File download is enabled.

 

Attached File  IE9 File Download Enabled.png   38.12KB   0 downloads

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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MBAM Premium v3.1.2
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS



#3 max1967

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Posted 23 July 2017 - 07:56 AM

Hi max1967:

 

What is your default web browser, and do you use a 32-bit or 64-bit Vista SP2 operating system?

When you go to Help | About Internet Explorer in your IE9 browser, what is the Update Version?  If you received your April 2017 Patch Tuesday updates it should be v9.0.60 (KB4014661) or higher.

 

attachicon.gifIE9 Version KB4014661 April 2017.png

Also go to Control Panel | Network and Internet | Internet Options | Security tab and select the Internet zone.  Then click the Custom level... button, scroll down to the Downloads section and confirm that File download is enabled.

 

attachicon.gifIE9 File Download Enabled.png

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MBAM Premium v3.1.2
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

 



#4 lmacri

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Posted 23 July 2017 - 11:47 AM

Hi max1967:

Sorry, your reply to the questions I asked in post # 2 seems to have gotten lost.  I've had some issues lately posting replies in this forum, and if the Post button doesn't appear work when you try to post your next reply try refreshing the page in your browser.

When you post back could you also let me know what antivirus program you use and whether you've run a full system scan to look for malware on your system. Any time I have a performance issue I run a scan with my Norton Security antivirus and then run a second-opinion scan with Malwarebytes just to check for any malware or PUPs (potentially unwanted programs) that might have been missed by Norton.  I can post instructions for installing and scanning with the free Malwarebytes if you aren't familiar with this software.

Your original post only gives a general description of your problem, but since you're a Vista SP2 user I suspect you might be having the same issue with Windows Update I posted about in SoCal2017's recent thread Computer runs extremely slow intermittently (Windows Vista Home Premium).  However, it would still be a good idea to scan your system for malware first just to make sure your file download and system performance problems aren't caused by a malware infection.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MBAM Premium v3.1.2
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS


Edited by lmacri, 23 July 2017 - 11:53 AM.





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