Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

XPERT Technologies, LLC


  • Please log in to reply
2 replies to this topic

#1 BonesB

BonesB

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:16 AM

Posted 20 July 2017 - 09:06 PM

Has anyone ever heard of XPERT TECHNOLOGIES, LLC?   Yesterday, I received a pop-up on my computer that said my computer had been locked up due to so many viruses and I had to call Microsoft at a btoll free number to get it unlocked. So  being the trusting person I am, I called and was given a n big speel.  After a bit, I (dummy) let him in my computer and he showed me 12,250 things on my computer and wanted 300.00 to clean, but for 800.00 I could get 3 years.  After a while, we finally settled on 600.00 for three yrs. The contract says that I can get my $ back up to 14 days less the cost of software installed and I know they will say it was 600.00 worth. I need some advise from you more experienced folk on where to go next. Not looking for legal advice, but was hopping someone else had a runin with these folks.  I know, the best advise is not to get tangled up with these people in the first place, but too late smart.



BC AdBot (Login to Remove)

 


#2 britechguy

britechguy

    Been there, done that, got the T-shirt


  • Moderator
  • 9,262 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Staunton, VA
  • Local time:01:16 AM

Posted 20 July 2017 - 09:35 PM

This is a scam.  With any luck you paid using a credit card.  If so, immediately contact your card company and cancel payment.  Then hire a local technician to disinfect your computer, because you can be certain that there are things on there now that you do not want there and that could allow these creeps to do who knows what damage.

 

I would keep the machine offline (not connected to the internet) until or unless you've had someone who knows what they're doing come in and clean it up or if you have another computer and can ask further in, for example, the Am I Infected? What do I do? forum.

 

You will never get a random pop up from Microsoft nor will any reputable company ever cold call you saying that you have an infection on your computer and asking for remote access.

 

In fact, I'll escort you over to that forum as you're in the territory that is covered there.


Edited by britechguy, 20 July 2017 - 09:38 PM.
Decision to move to AII forum

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

     Presenting the willfully ignorant with facts is the very definition of casting pearls before swine.

             ~ Brian Vogel

 

 

 

              

 


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,905 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:16 AM

Posted 21 July 2017 - 07:06 PM

Just FYI...Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.

For more information about how these scams work and resources to protect yourself, please read Beware of Phony Emails & Tech Support Scams.

If you have been a victim of ransomware or a scam, you should contact your local Police Cyber-Division, local FBI field office and file a report with the Internet Crime Complaint Center (IC3): Filing a Complaint.You can also file a report with ACC Scamwatch...see Report a scam.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users