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XPERT Technologies, LLC

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#1 BonesB


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Posted 20 July 2017 - 09:06 PM

Has anyone ever heard of XPERT TECHNOLOGIES, LLC?   Yesterday, I received a pop-up on my computer that said my computer had been locked up due to so many viruses and I had to call Microsoft at a btoll free number to get it unlocked. So  being the trusting person I am, I called and was given a n big speel.  After a bit, I (dummy) let him in my computer and he showed me 12,250 things on my computer and wanted 300.00 to clean, but for 800.00 I could get 3 years.  After a while, we finally settled on 600.00 for three yrs. The contract says that I can get my $ back up to 14 days less the cost of software installed and I know they will say it was 600.00 worth. I need some advise from you more experienced folk on where to go next. Not looking for legal advice, but was hopping someone else had a runin with these folks.  I know, the best advise is not to get tangled up with these people in the first place, but too late smart.

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#2 britechguy


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Posted 20 July 2017 - 09:35 PM

This is a scam.  With any luck you paid using a credit card.  If so, immediately contact your card company and cancel payment.  Then hire a local technician to disinfect your computer, because you can be certain that there are things on there now that you do not want there and that could allow these creeps to do who knows what damage.


I would keep the machine offline (not connected to the internet) until or unless you've had someone who knows what they're doing come in and clean it up or if you have another computer and can ask further in, for example, the Am I Infected? What do I do? forum.


You will never get a random pop up from Microsoft nor will any reputable company ever cold call you saying that you have an infection on your computer and asking for remote access.


In fact, I'll escort you over to that forum as you're in the territory that is covered there.

Edited by britechguy, 20 July 2017 - 09:38 PM.
Decision to move to AII forum

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#3 quietman7


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Posted 21 July 2017 - 07:06 PM

Just FYI...Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.

For more information about how these scams work and resources to protect yourself, please read Beware of Phony Emails & Tech Support Scams.

If you have been a victim of ransomware or a scam, you should contact your local Police Cyber-Division, local FBI field office and file a report with the Internet Crime Complaint Center (IC3): Filing a Complaint.You can also file a report with ACC Scamwatch...see Report a scam.
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