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Random Blue Screen (System Info Attached)


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#1 dave1977nj

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Posted 20 July 2017 - 03:41 PM

Hi, I had a random blue screen and I don't know what caused it. I have attached my SysnativeFileCollectionApp (Please note I removed my IP address from the Tracert.txt file for security purposes) And I also saved my Speccy info into a text document. 

 

I hope someone can help me with this thanks!

 

-Dave

Attached Files


Edited by dave1977nj, 20 July 2017 - 03:46 PM.


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#2 usasma

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Posted 21 July 2017 - 08:17 AM

Your UEFI/BIOS (version 1.I0) dates from April of 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Please uninstall your MalwareBytes as it's drivers date from 2015 and earlier.

Then visit the MalwareBytes website to download/install the latest version.

 

FYI - you have MalwareBytes, Zemena ZAM antimalware, and Norton installed.
I'd suggest checking over in the Security forums for recommendations about how these things work together.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
 
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
Silicone Labs USBXpress Development Kit http://www.silabs.com/SUPPORT/Pages/default.aspx
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
 
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
Malwarebytes Web Access Control[br]If it's blamed in a BSOD, it may be due to an outdated version of BitDefender 2016.  Ensure that BitDefender is updated to the latest version.  Fix came out around 02 July 2016 Support:  http://www.malwarebytes.org/support/consumer/ [br] Download:  http://www.malwarebytes.org/downloads/
http://www.carrona.org/drivers/driver.php?id=mwac.sys
 
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
Malwarebytes Anti-malware http://www.malwarebytes.org/mbam.php
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
 
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
MBAMProtector http://www.malwarebytes.org/contact.php
http://www.carrona.org/drivers/driver.php?id=mbam.sys
 

 

Beyond this, if the BSOD's don't stop, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Jul  5 13:35:06.303 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070517-8625-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
System Uptime:4 days 18:48:51.245
Probably caused by :ntkrnlmp.exe ( nt!ObWaitForMultipleObjects+2e6 )
BugCheck 3B, {c0000005, fffff8031d6a17f6, ffffb88021224880, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8031d6a17f6, Address of the instruction which caused the bugcheck
Arg3: ffffb88021224880, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: 0x3B_nt!ObWaitForMultipleObjects
CPUID:        "Intel® Core™ i7-7700K CPU @ 4.20GHz"
MaxSpeed:     4200
CurrentSpeed: 4200
  BIOS Version                  1.I0
  BIOS Release Date             04/25/2017
  Manufacturer                  MSI
  Product Name                  MS-7976
  Baseboard Product             Z170A GAMING M7 (MS-7976)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul  5 13:35:06.303 2017 (UTC - 4:00)**************************
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
iwdbus.sys                  Thu Nov  5 18:10:07 2015 (563BE1CF)
mbamchameleon.sys           Wed Jan 27 18:48:35 2016 (56A95753)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
ALSysIO64.sys               Wed Jul  6 12:47:33 2016 (577D3625)
zamguard64.sys              Wed Aug 17 13:06:53 2016 (57B499AD)
e2xw10x64.sys               Wed Sep 14 16:52:26 2016 (57D9B88A)
TeeDriverW8x64.sys          Wed Nov 16 14:50:53 2016 (582CB89D)
SamsungRapidDiskFltr.sys    Fri Nov 18 08:31:30 2016 (582F02B2)
SamsungRapidFSFltr.sys      Fri Nov 18 08:31:33 2016 (582F02B5)
SYMEVENT64x86.SYS           Mon Dec 12 21:53:18 2016 (584F629E)
cthda.sys                   Tue Dec 20 02:12:40 2016 (5858D9E8)
cthdb.sys                   Tue Dec 20 02:12:44 2016 (5858D9EC)
Ironx64.SYS                 Wed Jan  4 19:36:13 2017 (586D94FD)
AtihdWT6.sys                Sat Mar 25 17:04:05 2017 (58D6DB45)
symefasi.sys                Thu Apr 13 20:39:50 2017 (58F01A56)
Teefer.sys                  Sat Apr 15 14:42:20 2017 (58F2698C)
SysPlant.sys                Sat Apr 22 16:02:34 2017 (58FBB6DA)
SYMNETS.SYS                 Sat Apr 22 20:05:43 2017 (58FBEFD7)
BHDrvx64.sys                Fri May 12 16:01:42 2017 (591614A6)
SRTSP64.SYS                 Fri May 12 18:34:26 2017 (59163872)
SRTSPX64.SYS                Fri May 12 18:36:59 2017 (5916390B)
IDSvia64.sys                Wed May 17 18:25:07 2017 (591CCDC3)
iaStorA.sys                 Tue Jun  6 12:27:18 2017 (5936D7E6)
atikmpag.sys                Mon Jun 12 16:20:28 2017 (593EF78C)
atikmdag.sys                Mon Jun 12 16:46:07 2017 (593EFD8F)
eeCtrl64.sys                Tue Jun 13 20:10:51 2017 (59407F0B)
EraserUtilRebootDrv.sys     Tue Jun 13 20:10:52 2017 (59407F0C)
SleepStudyHelper.sys        ***** Invalid 2010 Invalid 2010 Invalid
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid

http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
http://www.carrona.org/drivers/driver.php?id=zamguard64.sys
e2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=cthdb.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
symefasi.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Teefer.sys
http://www.carrona.org/drivers/driver.php?id=SysPlant.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
 


Edited by usasma, 21 July 2017 - 08:24 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dave1977nj

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Posted 21 July 2017 - 01:37 PM

Thanks for the help. I have the latest BIOS installed from the MSI website. I don't have Zemena Antimalware installed anymore it must have left some files after the uninstall somewhere. I just updated Malwarebytes to the latest version.

I have a Rosewill 900 watt power supply it's about 3 years old.

 

My harddrives are as follows:

 

1. Samsung SSD 850 EVO 500GB

2. Western Digital Black 1 TB 7200 RPM

3. Western Digital Black 1 TB 7200 RPM

4. Western Digital Black 640 GB 7200 RPM

 

I have looked for an update to these files SiLib.sys and SiUSBXp.sys on the silicon laboratories website I know it controls usbxpress but I don't know what to download from there site to update it. Can you pleas help me with this thanks.

 

-Dave



#4 usasma

usasma

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Posted 22 July 2017 - 05:26 AM

Unfortunately, there are many different programs that use these USB drivers.

Check your Settings...Apps...Apps & Features page

If that doesn't show anything, then check the Programs and Features link on the far right side of the Apps & Features page

If that doesn't show anything, then post back and I'll suggest a method to remove them manually.

 

As for the PSU, try detaching the power to all but the OS and boot drive(s), and also remove power to any non-essential devices.
Once that's done, see if the BSOD behavior changes (either goes away or gets longer between BSOD's).

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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