Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

gettting the bsod most times when booting up my desktop


  • Please log in to reply
8 replies to this topic

#1 beavis1122

beavis1122

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:10:14 AM

Posted 20 July 2017 - 02:07 PM

getting the bsod most days when booting up my desktop.

 

attached is zip file, let me know if any other info needed.

 

thx

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:14 AM

Posted 21 July 2017 - 06:07 AM

We also need the Speccy report so we can see the status of the system at the time the report was generated.

 

Your UEFI/BIOS (version A08) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 10 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You only have 1,396 MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

Very few events in the logs even though the system has been installed since Dec of 2016.

The WER section of the MSINFO32 report only shows events from 19 and 20 July 2017.

Have you restored/reset/repaired the system around that time?

Have you tweaked the system to suppress reports?  If so, please revert the tweaks to allow standard reporting.

Have you aggressively cleaned the system with a disk cleaning tool (such as CCleaner)?  If so, please stop while we're troubleshooting.

 

The WER section fo the MSINFO32 report shows some errors related to your nVidia video card.
We'll get more information as we look deeper into the reports

 

All of the memory dumps show crashes related to your nVidia video card drivers.

8 were directly related, while 2 were indirectly related (the dump blamed win32K.sys, but the nVidia driver was in the same place in the stack as in the other errors)

This leaves 3 possibilities (in this order):

- video driver issues

- video hardware issues

- other issues that impact the video card

As such, the first thing to do is:

- download a fresh copy of the latest, W10 compatible nVidia drivers from the Dell support site for your system

- uninstall the current nVidia video drivers from the system, then use this free tool to ensure that any remnants have been removed:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

- then install the freshly downloaded video drivers

- monitor for further problems

 

Should the BSOD's continue, next we'll try Driver Verifier to see if we can identify other issues/drivers that might be causing this.

To do that, please follow the instructions here:  http://www.carrona.org/verifier.html

 

Finally, if Driver Verifier doesn't show anything, then we'll start with some free hardware diagnostics:  http://www.carrona.org/hwdiag.html

As we suspect video, please start with the video tests (Furmark and the Other video) - but please run ALL of the tests and let us know the results.

 

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nVidia HDMI Audio Device (nForce chipset driver) http://www.nvidia.com/Download/index.aspx
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
 
e1c65x64.sys                Sun Feb 15 08:39:57 2015 (54E0A1AD)
Intel® Gigabit Adapter NDIS 6.x drive https://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=e1c65x64.sys
 
RTDVHD64.sys                Thu Apr 30 06:31:13 2015 (55420471)
Realtek High Definition Audio Function Driver http://www.realtek.com/downloads/
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
 
iwdbus.sys                  Mon Jun  8 18:12:39 2015 (55761357)
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi - Wireless Display http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=%22widi%22
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
 
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
 
 


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Thu Jul 20 08:36:09.838 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072017-27640-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:1 days 0:08:06.817
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffffdefeed13fff0, 2, fffff80728d2db90, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffdefeed13fff0, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff80728d2db90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3550 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A08
  BIOS Release Date             09/19/2012
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 19 08:27:31.838 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071917-24609-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:1 days 0:06:32.367
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffffe5fd0713fff0, 2, fffff806fb95db90, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe5fd0713fff0, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff806fb95db90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3550 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A08
  BIOS Release Date             09/19/2012
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 18 08:20:29.022 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071817-32109-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.1480.amd64fre.rs1_release.170706-2004
System Uptime:0 days 23:33:20.692
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 50, {ffffe4fed233fff0, 2, fffff8026db5db90, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe4fed233fff0, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff8026db5db90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
CPUID:        "Intel® Core™ i5-3550 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3293
  BIOS Version                  A08
  BIOS Release Date             09/19/2012
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 7010
  Baseboard Product             0773VG
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 20 08:36:09.838 2017 (UTC - 4:00)**************************
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
e1c65x64.sys                Sun Feb 15 08:39:57 2015 (54E0A1AD)
RTDVHD64.sys                Thu Apr 30 06:31:13 2015 (55420471)
iwdbus.sys                  Mon Jun  8 18:12:39 2015 (55761357)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
nvlddmkm.sys                Mon Nov 14 04:42:35 2016 (5829870B)
aswbuniva.sys               Tue Jun  6 12:14:23 2017 (5936D4DF)
aswbidsdrivera.sys          Tue Jun  6 12:14:24 2017 (5936D4E0)
aswbloga.sys                Tue Jun  6 12:14:26 2017 (5936D4E2)
aswbidsha.sys               Tue Jun  6 12:14:33 2017 (5936D4E9)
aswKbd.sys                  Mon Jun 19 18:37:12 2017 (59485218)
aswRdr2.sys                 Mon Jun 19 18:37:38 2017 (59485232)
aswSnx.sys                  Mon Jun 19 18:37:45 2017 (59485239)
aswStm.sys                  Mon Jun 19 18:56:07 2017 (59485687)
aswSP.sys                   Thu Jun 22 18:45:26 2017 (594C4886)
aswVmm.sys                  Thu Jun 29 10:44:20 2017 (59551244)
aswMonFlt.sys               Sat Jul 15 12:15:08 2017 (596A3F8C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 19 08:27:31.838 2017 (UTC - 4:00)**************************
aswMonFlt.sys               Thu Jun 22 18:45:03 2017 (594C486F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 17 08:37:47.806 2017 (UTC - 4:00)**************************
aswRvrt.sys                 Mon Jun 19 18:37:16 2017 (5948521C)


http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=e1c65x64.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 beavis1122

beavis1122
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:10:14 AM

Posted 21 July 2017 - 01:50 PM

the bios update said it would restart during the update process so I didn't run it.

 

to answer a few other questions,

 

no I don't recall tweaking anything

 

I ran a ccleaner a few months ago.



#4 beavis1122

beavis1122
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:10:14 AM

Posted 21 July 2017 - 01:55 PM

and a year or so ago I bought a new hard drive and installed windows 10 pro, was windows 7 pro I belive.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:14 AM

Posted 22 July 2017 - 05:28 AM

Why are you reluctant to restart the computer?

Running Driver Verifier may cause a BSOD - which will also restart the computer.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 beavis1122

beavis1122
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:10:14 AM

Posted 24 July 2017 - 09:48 AM

because in your last message it stated below...

 

 

Your UEFI/BIOS (version A08) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting

 

 

should I manually do this bios update ?



#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:14 AM

Posted 24 July 2017 - 04:40 PM

OK.  That warning is there in case the system is unexpectedly shutting down/crashing on a frequent basis.

Any unexpected shutdown can cause problems - but if the system isn't having problems with unexpected shutdowns, don't worry about it.

 

If you're doing the BIOS update from within Windows, it's not likely to damage the BIOS (as the program won't let the flash go through if it isn't finished and ready to be installed)

If you're still worried about it, save it until last and we'll see if we can fix this without the BIOS update.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 beavis1122

beavis1122
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:10:14 AM

Posted 24 July 2017 - 04:59 PM

ok I just checked and it set my device is up to date.



#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:10:14 AM

Posted 25 July 2017 - 05:12 AM

Continue with the rest of the steps.

Then wait to see if the BSOD's have stopped.

 

If not, then zip up and upload the contents of the C:\Windows\Minidump directory.

If unable to zip it there, copy it to your Desktop and then zip it up there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users