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Hidden partition rootkit horror help please


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5 replies to this topic

#1 Angi84

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Posted 20 July 2017 - 12:58 PM

Attached File  FRST_20-07-2017 10.53.25.txt   16.15KB   8 downloads

Attached File  Addition_20-07-2017 10.53.25.txt   19.98KB   9 downloads

 

Cheers, 

 

 

Computer shuts off anti virus program, slow with pixalated screen, communicating with remote hosts and acts haunted.

 

It happened after clicking on game link on pbskids site.

 

Reinstalled operating system and to no avail and  all the standard removal tools cannot locate any trouble, TDSS Killer, Malwarebytes, etc. 

 

Operates just barely in safe networking mode, good times.

 

Thank you for any ideas or advice.

 

Kindest Regards,

Angi


Edited by Angi84, 20 July 2017 - 01:33 PM.


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#2 RayS

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Posted 22 July 2017 - 04:51 PM

Hello Angi84,

My name is Ray and I'll be assisting you with your issue. Please give me a day or two to review your logs and prepare a reply. Since I'm still a trainee, all my posts have to be reviewed by my instructor prior to being posted to make sure that you receive the best assistance possible.

Thank you for your understanding, I'll be with you shortly!

RayS


I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#3 Angi84

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Posted 22 July 2017 - 06:54 PM

Perfect, thank you so much!

#4 RayS

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Posted 23 July 2017 - 02:33 AM

Hello again Angi, and welcome to Bleeping Computer.

Please call me "Ray".

Before we get started, I have some preliminary questions:

  • Is your PC a desktop or a laptop? What make and model is it?
  • Do you remember on what date the malware first "shuts off anti virus program" and PC became "slow with pixalated screen, communicating with remote hosts and (acted) haunted"?
  • Did this same condition persist after you reinstalled the operating system?
  • On what date did you reinstall the operating system?
  • Did you reinstall the operating system from original installation media (CD)?
  • Were you ever able to start in Normal boot after you reinstalled the operating system?
  • If you were unable to enter Normal boot, describe the symptoms you saw including verbatim copies of error messages, if any.
  • What do you mean when you said, "good times"?

Thank you,

Ray


I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#5 RayS

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Posted 26 July 2017 - 04:24 PM

Hi Angi,

3 Day Bump

It has been 3 days since my last post.

  • Do you still need help with this? If not, please let me know as soon as possible. Other people are requesting my help.
  • If you will be away for an extended period, please let me know in advance.
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Thank you,

Ray


I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#6 Elise

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Posted 29 July 2017 - 02:08 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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