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Crash analysis help requested - documents attached


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#1 a_gunslinger

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Posted 20 July 2017 - 08:35 AM

The old All of a Sudden.   Nothing new installed that Im aware of other than MS Updates.

 

Come in the form of IRQL_NOT_LESS_OR_EQUAL 0x0000000a   or  KMODE_EXCEPTION_NOT_HANDLED

 

Whats odd is that the KMODE ones from last night no longer appear in crash dump or BlueScreenView.

Attached Files


Edited by a_gunslinger, 20 July 2017 - 09:30 AM.


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#2 usasma

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Posted 20 July 2017 - 09:18 AM

Documents not attached.

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


Edited by usasma, 20 July 2017 - 09:18 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 a_gunslinger

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Posted 20 July 2017 - 09:30 AM

sry about that.  attached now



#4 usasma

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Posted 20 July 2017 - 09:45 AM

First, this may be a problem with your VMWare.

Uninstall the program, then see if that stops the problem

If that fixes it, then download/install a fresh copy of VMWare (if it's needed) and see if the BSOD's return.

Beyond that, Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Beyond those suggestions, if it's a hardware issue, I'd suggest posting over in the Internal Hardware forums:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
If it's a software problem, then I'd suggest posting over in the Windows 7 forums:  https://www.bleepingcomputer.com/forums/f/167/windows-7/

Good luck!

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 a_gunslinger

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Posted 20 July 2017 - 10:01 AM

Thanks for the reply.  I understand the need to move forward.  Maybe I should just go Win10 already ;^)  

 

VMWare may be a a possibility as I saw that driver issue with hcmon and USB.



#6 usasma

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Posted 20 July 2017 - 10:20 AM

Yes, it was the hcmon errors that caused me to suspect VMWare

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 a_gunslinger

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Posted 20 July 2017 - 10:22 AM

For teaching purposes, did you see those errors in the Event Viewer parts of the report or somewhere else as well?



#8 usasma

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Posted 21 July 2017 - 05:31 AM

The one's that I recall were in the WER section of the MSINFO32 report.

I don't review the Event Viewer reports from the Sysnative app as they're not sortable, are in text format, and they contain many, many Information events that make it difficult to scan the entire log..

 

If I need to look at that, I request a copy of the Admin log file from Event Viewer.  I can import that into my Event Viewer and sort it there.

Then, I look for events that occurred just before the Critical events (primarily those reflecting an unexpected restart (Event ID 41).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 a_gunslinger

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Posted 21 July 2017 - 08:38 AM

Those, my friend, are fantastic tips and info for people new to this!  Thanks for sharing that.






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