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High Definition Audio Controller Code 10


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19 replies to this topic

#1 drbumfinger

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Posted 19 July 2017 - 11:44 PM

Hi all,

 

Everyone seems to have this problem, but, no clear cut solution is available.

 

Machine is HP 2000 laptop, 64 bit, running 8.1

 

HP site has Realtek HD Audio updates, but audio controller is supplied by Microsoft ( believe it is AMD )

 

Yellow arrow in Device Manager next to HD Audio Controller and Realtek device does not appear under sound, video controllers.

 

Hard resets, uninstalling, etc. used to do the trick, but, not anymore.

 

Any help would be appreciated. Don't want to give up on the old girl, yet.

 

Best regards



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#2 JohnC_21

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Posted 20 July 2017 - 07:15 AM

Right click HD audio Controller, select Properties, and under the Details tab select Hardware IDs. Copy and Paste the first line into your next post. It could be a hardware issue if this is a common problem to that particular computer. 



#3 drbumfinger

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Posted 20 July 2017 - 10:56 AM

PCI\VEN_1022&DEV_780D&SUBSYS_188B103C&REV_01
PCI\VEN_1022&DEV_780D&SUBSYS_188B103C
PCI\VEN_1022&DEV_780D&CC_040300
PCI\VEN_1022&DEV_780D&CC_0403


#4 JohnC_21

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Posted 20 July 2017 - 11:21 AM

That device is your AMD HDMI audio driver which is included with the graphics driver. What GPU does the computer have?

 

Edit: If there is no other device listed in your sound section of Device Manager then I would think your Realtek chipset has a problem. Click on the upper most tree of Device Manager, your PC, select Action > Scan for Hardware Changes.


Edited by JohnC_21, 20 July 2017 - 11:23 AM.


#5 drbumfinger

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Posted 20 July 2017 - 04:26 PM

Hi John, thank you for helping me!

 

GPU is AMD Radeon HD 6310.  Just updated it and sound restored in form of static.  Laptop shut down and restarted citing PFN LIST CORRUPT error.

 

No change when scanning hardware.  Sound error always accompanied by a couple USB devices having same Code 10. 

 

Problems first arose when reverting back to 8.1 from 10.  Putting machine to sleep or shutting down usually causes sound loss, as does locking up.

HP is clueless, troubleshooters no help.



#6 JohnC_21

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Posted 20 July 2017 - 04:37 PM

Are you using HDMI to connect to your monitor or TV? The yellow exclamation mark is gone?



#7 drbumfinger

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Posted 20 July 2017 - 04:48 PM

Not using HDMI at all.

 

Yes, yellow warning is gone for now. But, will return again as in the past.

 

Updating graphics card may be best solution going forward. 

 

Wish I knew root cause.  Lots of theories about incompatible updates, etc.



#8 JohnC_21

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Posted 20 July 2017 - 05:11 PM

The HDMI audio driver is only used for a TV with HDMI input or a monitor with HDMI input. If you see no other audio device in your Device Manager I have to hazard a guess your audio chipset has failed. If your HP support site shows Realtek HD then there should be another device under Sound in Device Manager.

 

The only thing I can think of is to go to your support site and download the chipset driver. Reboot and hope the Realtek device shows in Device Manager.

Did you try installing the Realtek driver on the support site.

 

See this HP thread.

 

https://h30434.www3.hp.com/t5/Notebook-Audio/Sound-not-working-in-my-hp-2000-2d29DX-notebook-pc/td-p/3594435



#9 drbumfinger

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Posted 20 July 2017 - 05:23 PM

Under sound, video and games both AMD Audio Device and Realtek High Definition Audio appear when sound is working.  Realtek disappears when High Definition Audio shows yellow error and won't start or update. Fresh install of Realtek fails and I can't find info for High Definition Audio Controller anywhere.



#10 drbumfinger

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Posted 20 July 2017 - 05:29 PM

The link you provided will be my choice next time.  I was doing all the same steps but didn't have a link for the chipset.

 

Thanks so much for your help!



#11 JohnC_21

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Posted 20 July 2017 - 05:41 PM

Your Welcome, good luck.



#12 bludgard

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Posted 20 July 2017 - 08:22 PM

Code 10 is disabled. Try enabling it or uninstalling all audio and/or video (if Wifi or VGA display drivers are installed).

Go to Playback Devices and choose the default output device.

If there is some hardware that is not recognized by Windows one may have to install manually from website (ie. some type of on board audio GUI software). 

I also have an HP 2000 i3 that is the only HP I would own (but run Widows 7 only ---> little to no issues).

Good luck, bro.

One

 

Edit: Disable "AMD Audio Device" and reboot to see if one has sound.


Edited by bludgard, 20 July 2017 - 08:25 PM.


#13 drbumfinger

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Posted 21 July 2017 - 03:50 PM

Hi Bludgard,

 

good idea re; Disable "AMD Audio Device

 

gonna do that tonight

 

thank you!



#14 drbumfinger

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Posted 21 July 2017 - 07:06 PM

well...

 

disabling high definition audio controller under system devices turns off sound ( no speakers plugged in)

 

when it goes on the fritz (code 10) Realtek device disappears from sound controllers.

 

AMD device still shows up under sound controllers.

 

Steps in link JohnC provided not working for this situation.  

 

When sound works 2-Realtek High Def Audio shows up in playback

When I select show hidden devices in Device Manage I see two Realteks listed.  Should I uninstall one or disable?



#15 hamluis

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Posted 22 July 2017 - 12:21 PM

Remove Old Drivers.

 

Louis






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