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Getting BSOD but only when I try playing games(so it seems)


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#1 Blaik

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Posted 19 July 2017 - 11:35 PM

I just installed an EVGA GeForce GTX 750 Ti card in my system. Every time I try to play a game I can get about 5 mins or so in and I BSOD. I've tried updating drivers and I've tried a couple of different releases that I'd seen being touted as stable. I run DDU when installing the older releases to prevent any conflict between drivers but nothing has seemed to help. This is rather frustrating as the GFX card was (I thought) the one last piece for me to have a decent gaming system. not looking or ultramax settings or anything, but decent draw distance and something more than amorphous blobs and horrendous FPS  would be nice. Anyway, any help you guys can come up with would be awesome. Here's my info

 

http://speccy.piriform.com/results/yvziyXjs1nauk7u0uPP3ocA

 

Attached File  SysnativeFileCollectionApp.zip   617.4KB   1 downloads



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#2 usasma

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Posted 20 July 2017 - 06:09 AM

Your UEFI/BIOS (version F6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9) - Please just uninstall this one
GIGABYTE On/Off Charge driver. See here for details -
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
 
RzMaelstromVAD.sys          Fri May 23 06:34:44 2014 (537F2444)
Razer virtual surround system driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=RzMaelstromVAD.sys

My hunch here is that this is a hardware problem.  As such, please start with these free hardware diagnostics.
Please start with the video tests (to include the "Other video" section), but complete ALL of them.

Let us know the results and we'll move on from there.


Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Jul 15 01:15:21.138 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071517-27140-01.dmp]
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 0:51:36.844
Probably caused by :memory_corruption
BugCheck 1000007E, {ffffffffc0000005, fffff802a788280e, ffffa2006e99dd58, ffffa2006e99d5a0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff802a788280e, The address that the exception occurred at
Arg3: ffffa2006e99dd58, Exception Record Address
Arg4: ffffa2006e99d5a0, Context Record Address
PROCESS_NAME:  7DaysToDie.exe
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F6
  BIOS Release Date             01/09/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-S2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  4 04:38:31.827 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070417-23421-01.dmp]
Windows 10 Kernel Version 15063 MP (6 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 1:38:37.534
Probably caused by :memory_corruption
BugCheck 50, {fffff00f09f7d9ca, 0, fffff803cc2a2b1f, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff00f09f7d9ca, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff803cc2a2b1f, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE
  BIOS Version                  F6
  BIOS Release Date             01/09/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-S2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul 15 01:15:21.138 2017 (UTC - 4:00)**************************
AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)
RzMaelstromVAD.sys          Fri May 23 06:34:44 2014 (537F2444)
RTKVHD64.sys                Thu Feb 26 05:14:19 2015 (54EEF1FB)
SCDEmu.SYS                  Wed Feb 10 05:44:15 2016 (56BB147F)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
rt640x64.sys                Wed Oct  5 09:32:55 2016 (57F50107)
nvlddmkm.sys                Mon May  1 15:55:53 2017 (590792C9)
aswbuniva.sys               Tue Jun  6 12:14:23 2017 (5936D4DF)
aswbidsdrivera.sys          Tue Jun  6 12:14:24 2017 (5936D4E0)
aswbloga.sys                Tue Jun  6 12:14:26 2017 (5936D4E2)
aswbidsha.sys               Tue Jun  6 12:14:33 2017 (5936D4E9)
aswKbd.sys                  Mon Jun 19 18:37:12 2017 (59485218)
aswRvrt.sys                 Mon Jun 19 18:37:16 2017 (5948521C)
aswRdr2.sys                 Mon Jun 19 18:37:38 2017 (59485232)
aswSnx.sys                  Mon Jun 19 18:37:45 2017 (59485239)
aswStm.sys                  Mon Jun 19 18:56:07 2017 (59485687)
aswMonFlt.sys               Thu Jun 22 18:45:03 2017 (594C486F)
aswSP.sys                   Thu Jun 22 18:45:26 2017 (594C4886)
aswVmm.sys                  Thu Jun 29 10:44:20 2017 (59551244)
SleepStudyHelper.sys        ***** Invalid 2023 Invalid 2023 Invalid
xusb22.sys                  ***** Invalid 1984 Invalid 1984 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  4 04:38:31.827 2017 (UTC - 4:00)**************************
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Wed Apr 12 04:06:41 2017 (58EDE011)
aswbuniva.sys               Thu Apr 20 05:18:35 2017 (58F87CEB)
aswbidsha.sys               Thu Apr 20 05:18:36 2017 (58F87CEC)
aswbidsdrivera.sys          Thu Apr 20 05:18:37 2017 (58F87CED)
aswbloga.sys                Thu Apr 20 05:18:38 2017 (58F87CEE)
aswKbd.sys                  Fri Apr 28 03:34:38 2017 (5902F08E)
aswRvrt.sys                 Fri Apr 28 03:34:40 2017 (5902F090)
aswSnx.sys                  Fri Apr 28 03:35:06 2017 (5902F0AA)
aswRdr2.sys                 Fri Apr 28 03:35:08 2017 (5902F0AC)
aswMonFlt.sys               Fri Apr 28 03:46:02 2017 (5902F33A)
aswVmm.sys                  Fri Apr 28 03:46:05 2017 (5902F33D)
aswSP.sys                   Fri Apr 28 03:46:31 2017 (5902F357)
aswStm.sys                  Fri May 12 10:52:16 2017 (5915CC20)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvlddmkm.sys                Tue Jun 27 16:02:17 2017 (5952B9C9)


http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=RzMaelstromVAD.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
SleepStudyHelper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsdrivera.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Blaik

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Posted 26 July 2017 - 12:49 AM

Okay here is what I've found/done so far.

That IS the latest BIOS for this motherboard.

 

Memtest ran 3 passes, no errors.

 

Toshiba does not seem to have any diagnostic tools(this is part of where I've been stuck and slow to respond. none of the links your site or other sites I found via searching actually lead to usable tools for Toshiba. It's like they pulled them from their site. Then again I can't even get my model or serial number for my HDD to pull up in their support search, so.....*shrugs* I did run various tests in HD Tune Pro and they all passed.

 

Removed the AppleCharger.sys and upgraded the other driver. Moving on to the video testing now, but so far no indications of a problem. :-/

 

Thanks for the help so far, it's been greatly appreciated.



#4 usasma

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Posted 26 July 2017 - 04:30 PM

Try the Seagate Seatools test (I've gotta get around to revising that page - too many of the old tools aren't working/available any more!)

And (note to self), I also have to stress the "Other video" tests - as they are often skipped.

 

Once you're finished with the rest of the tests, then we wait for further BSOD's

If you get another, then I'll ask you to try Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Blaik

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Posted 26 July 2017 - 05:54 PM

I apologize for doing this piecemeal but I have very limited time and am usually multitasking so I can only get one or two things done at a time.

 

I ran the S&M CPU stress test(was recommended one of the links in your stress test section) and it passed with a long test time emulating gaming and 3d apps(not the max test but the next down). I ran Furmark @ 1024x768 Fullscreen  0 AA and it ran a steady 48 FPS for 15 mins and leveled out around 81-83C. I tried to do a screenshot but it didn't save to the screenshot folder for some reason. I went one resolution up to 1280X960, everything else the same. It was running at about 38FPS and leveled out around the same temp but in approx 5 mins(I happened to be out of the room when it did) it BSOD. But I ran those back to back so I let my computer sit a while to completely cool down and have a similar baseline and I'm running again as we speak. I'll probably do this same cooldown to baseline a few more times at increasing resolutions to see what I get. (currently over 6 mins on 1280X960)

 

Next will be to do the seagate seatools and then Prime95.

I was looking at the CPUID monitor app and I noticed that while none of my temp probes were reporting anything above expected range for heat, some were a bit high and I wasn't running any apps, just the OS. I'm kind of wondering if my problem is just a matter of the ambient temp getting too hot inside the case. If none of these tests turn up anything that points to any hardware, for grins I'm going to try removing one side of the case to see if I can get a better handle on the heat and see how that affects the BSOD frequency.

 

 

EDIT: I hit the 16 minute mark on Furmark@1280X960 and exited out of the test. Screen locked up for about 30 seconds and BSOD.


Edited by Blaik, 26 July 2017 - 06:01 PM.


#6 usasma

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Posted 26 July 2017 - 06:29 PM

It doesn't matter to me how long you take.  I get an email when you make a post in this topic, so then I know to come back and check it.

 

As you have problems running FurMark - that's suggestive of a video problem.

That can be hardware or software (we classify heat issues as a hardware problem)

But it's interesting that you're worried about heat, yet the video card isn't getting past the low 80's

 

You may want to try the Furmark test (the one that causes the crash) with the side panel off and with a house fan blowing into the case (on high).

If it is heat, that will make it take longer for the Furmark to cause the BSOD

 

Finish up the rest of the diagnostics.

Then we'll see about removing your video drivers (using DDU to remove all traces), then installing a fresh copy of the latest, W10 compatible version.

Then see if it still crashes.  If so, then we'll have to wonder about trying another video card.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Blaik

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Posted 26 July 2017 - 11:56 PM

Okay so I ran Prime95 and Blend came back with errors on all 6 threads, Small FFTs just kept going, all passes. Ran CPU-OCCT to verify. Small errored at almost 10 mins, Large errored in 1 min 23 seconds. Which is odd because Memtest passed multiple passes with 0 errors. But I'm not sure if that tests the chipset/memory controller or just the memory itself.

 

I ran CPU-LINPACK to test heat levels while monitoring on the CPUID HWMonitor.  Running for 20 minutes and the CPU fluctuated between ~59C and 65C. I also have 3 other TMP inputs TMPIN0 never got about ~45C. TMPIN1 maxed around ~78C, and TMPIN2 fluctuated between ~76C and 82C. 10 minutes into the test I received BSOD.

 

I'm going to open it up again, reseat the RAM and GFX card and retest. I'll probably try with the side off too, just to see if it provides any improvement. If I have similar results then I'll try running one stick of RAM at a time to see if maybe it's one of them that's the issue.



#8 usasma

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Posted 27 July 2017 - 04:57 AM

Prime95's Blend test primarily tests RAM

Small FFT's and Large FFT's test very little RAM and mostly CPU cache/memory controller.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Blaik

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Posted 27 July 2017 - 08:25 PM

Okay I misunderstood your page then. And I think I may have found the problem, and it looks to have been an ID10T error. When I installed the card there were to adapter cables to convert the four prong universal power cables to the ones I needed for the card. they had some kind of extra adapter thing on them and I thought it was just an extra plug and was having trouble getting the adapters plugged into them so I just disconnected them. Turns out one is a splice that runs power to the main exhaust fan on the back of the case. I plugged it back in and started everything back up. Still getting occasional errors from both from all the tests but there's not really any pattern to it. sometimes it happens in a minute or two, sometimes it's ten or more. But ALL my temp probes are a solid 10C cooler even under stress and no BSOD since. I haven't tried a game yet but I'm about to and I'll update with the results. I really think it was just me being ignorant that was causing this all along!



#10 usasma

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Posted 28 July 2017 - 05:14 AM

It's just a lack of experience - not an id10t error.  We all take some "mis-steps" when first doing things with systems.  I've destroyed quite a few things while experimenting/trying out things beyond my abilities over the years.  As long as you learn from them, you're wiser for the experience!

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Blaik

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Posted 28 July 2017 - 10:05 AM

Yeah that has definitely improved things. I had some game crashes but it was well over an hour before I had another BSOD. But I had another one. Actually a couple, the second one happened when I was streaming video. I'm tempted to put the old card back in to see if they continue or if it stops. It didn't start till I put it in but I don't know if it's the cause or if just doing that triggered something else that is causing it.






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