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Installshield wizard is frozen


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#1 Ladysouth

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Posted 19 July 2017 - 06:01 PM

I am in need of help. I tried to download my favorite game, wizard101 and the installshield wizard froze half way through the set up. Believe me when I say I have tried everything to fix this. I searched up all I could find on the internet and nothing has solved the problem, it's still froze. Please give advice.

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#2 JohnC_21

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Posted 19 July 2017 - 06:14 PM

You didn't say what you have tried. Have you tried installing in Safe Mode?



#3 Ladysouth

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Posted 19 July 2017 - 06:49 PM

Yes

#4 Ladysouth

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Posted 19 July 2017 - 06:51 PM

If you look up help for frozen installshield wizard on the internet, I tried it all over a period of nearly 5 hours. No luck at all, I am at a total loss as to what to do.

#5 Ladysouth

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Posted 19 July 2017 - 06:53 PM

I even did a restore date for 2014, 3 years ago, it's still frozen on my computer

#6 JohnC_21

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Posted 19 July 2017 - 07:05 PM

I am not sure this will work but download Windows repair and only check the box next to Windows Installer.

 

https://www.bleepingcomputer.com/download/windows-repair-all-in-one/



#7 Ladysouth

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Posted 19 July 2017 - 07:16 PM

Thank you, I will try it now.

#8 Ladysouth

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Posted 19 July 2017 - 07:29 PM

It's doing 43 repairs windows installer is one of them. Will let you know when it's finished. Thank you for advice.

#9 Ladysouth

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Posted 19 July 2017 - 08:29 PM

Still won't uninstall, says please wait until the current program is finished uninstalling or being changed. It's where the installshield wizard is still frozen. Any more ideas I can try?

#10 Ladysouth

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Posted 19 July 2017 - 08:32 PM

So, I tried to install my game again anyway, it says, the installed version of the application could not be determined. The setup will now terminate.

#11 JohnC_21

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Posted 19 July 2017 - 08:35 PM

I am not sure what else to try other than to perhaps find another source for the file. You did try to install by right clicking and selecting Run As Administrator?

 

Edit: I did find this. Its for Vista but should work for 7

 

https://answers.microsoft.com/en-us/windows/forum/windows_vista-gaming/the-installed-version-of-the-application-could-not/e49c25e6-e4f3-4dfd-abae-d00b8646bcef


Edited by JohnC_21, 19 July 2017 - 08:37 PM.





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