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Malwarebytes and Windows update, now Malwarebytes won't start


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#1 saluqi

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Posted 19 July 2017 - 11:09 AM

Dell Inspiron 5537 laptop, Windows 10 Home 64 bit version 1703, Avast Premier, Malwarebytes Premium. 3.0.6 (I think)

 

Got a notice this morning that a MB update was available.  Installed it.  It called for a restart.  During the restart it seemed that Windows updates were being processed (no surprise on a Wednesday morning?).  When it came back up, MB was unable to start, saying "Unable to connect the Service".  That has remained the same through several restart cycles.  The same response if I try to start MB from the taskbar.

 

Secunia PSI now lists the following as requiring manual update (click to update): Adobe Flash Player 25.x, Microsoft .NET Framework 4.x, Microsoft Internet Explorer 11.x (64 bit), Microsoft Internet Explorer 11.x, Microsoft SQL Server 2005 Compact Edition, and Microsoft Windows 10.

 

I do not use the SQL Server.

 

When I "click to update" Windows 10, it sends me to a Windows Update FAQ page that urges me to try Edge (already installed long ago) and has a link for installing the Creators Update (already installed on this machine,in the normal unforced update cycle, several weeks ago).

 

Speccy reports for .NET Frameworks installed, v4.7 Full, v4.7 Client, v3.5 SP 1, v3.0 SP 2, v2.0 SP 2, and for Internet Explorer version 11.483.15063.0

 

Speccy reports Malwarebytes AV as disabled.

 

Settings/System/About reports Windows 10 Home, Version 1703, Build 15063.483

 

The mouse cursor was extremely "twitchy" and difficult to control, it jumped all over the screen (NOT usual for this laptop and this mouse).  Cured by switching the mouse off and then on again.

 

 

What to do?  Is this a Windows Update snafu?  I am afraid to restart the desktop machine (on which I am writing this) for fear the same will happen to it.



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#2 quietman7

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Posted 19 July 2017 - 03:14 PM

When you're having issues with Malwarebytes, one of the solutions generally suggested by the Help Desk to try first is to reinstall or uninstall/reinstall after using mb-clean.exe:
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#3 AmirGol

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Posted 19 July 2017 - 04:47 PM

Happened to me a few days ago. I just reinstalled MB and now it's working again.



#4 saluqi

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Posted 19 July 2017 - 05:06 PM

I just uninstalled and reinstalled MB, and now it's working (and I seem still to have the Premium license).

 

So thanks all!



#5 quietman7

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Posted 19 July 2017 - 05:33 PM

You're welcome on behalf of the Bleeping Computer community.
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#6 saluqi

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Posted 19 July 2017 - 11:17 PM

Since Malwarebytes now seems OK, but the Windows update (or Secunia's perception of it) still appears messed up, I propose to continue that aspect (only) of the discussion at https://www.bleepingcomputer.com/forums/t/652000/windows-update-crashing-malwarebytes/#entry4289123 .  I hope that is correct.



#7 quietman7

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Posted 20 July 2017 - 05:19 AM

That is fine.
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#8 saluqi

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Posted 21 July 2017 - 03:57 PM

Had the laptop shut down over night (just asleep,.from closing the lid).  Had a momentary power outage this morning, didn't affect the laptop.  Just opened the lid and it came to life without having to reboot.  Ran Secunia PSI and now it says everything is up to date except the old SQL Server (haven't used in years, will now uninstall).

 

Anybody want to suggest what happened?  Last night Secunia listed a whole bunch of things needing updating, including Windows 10.  I closed the lid.  Just now I opened the lid again, the system woke up immediately, I ran Secunia and it now says everything is up to date (with the above noted, expected exception).  I did NOTHING to cause this to happen.  Before that, the "Update required" condition persisted through at least half a dozen boot cycles and use of other programs, notably Speccy Pro.  Also several lid closings.

 

This is not a "problem" at all - quite the contrary, my intention in opening the lid was to ask here what to do about the requested updates, and now I don't need to - but it sure does tickle my curiosity bone!



#9 saluqi

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Posted 21 July 2017 - 07:52 PM

ACK!  That last post should have been on the other forum.  Brain fart, I'm afraid.  I've copied it and will post it there.  A thousand apologies!!!



#10 quietman7

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Posted 21 July 2017 - 07:58 PM

It's ok...things like that happen.
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