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Computer crashes when trying to play game or video


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#1 Dragon13OfDeath

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Posted 18 July 2017 - 10:00 PM

Hello,

 

I have recently downloaded the game Grim Dawn. It opens fine but then when I load the game it crashes and my computer freezes. I thought it was just the game but I started watching shows on windows media player and spontaneously it will do the same. I also noticed that with task manager that the Disk is 100% full when it crashes/ just after.

 

I have tried updating drivers and video card as well as stopping some processes, and malware bytes/virsus scan but still happens. Not sure if its a disk thing anymore...

 

Windows 10

Version 1607

Processor AMD Athlon™ x4 860k Quad Processor 4.00 ghx

Installed ram 8gb

System type 64-bit operating system, 64x based processor

 

Any suggestions would be great!!!



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#2 usasma

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Posted 19 July 2017 - 06:06 AM

Wait until it crashes/freezes again, then recover and immediately generate these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps - if uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
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#3 Dragon13OfDeath

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Posted 19 July 2017 - 11:51 PM

The first step causes my computer to freeze about 3/4 the way through  :hysterical:  :smash:

 

I have attached the second report as requested and will monitor the temperature as requested

 

Thanks


Guess I have to hit the attach button...

Attached Files



#4 Dragon13OfDeath

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Posted 20 July 2017 - 12:06 AM

It also might be helpful to add that if I leave my computer on while its frozen it will enevitable hit a blue screen "Critical process error". It will however freeze on that screen saying its collecting data but never passes 0%. 



#5 Dragon13OfDeath

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Posted 20 July 2017 - 02:30 AM

Got the first report to run after rebooting from crash

Attached Files



#6 usasma

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Posted 20 July 2017 - 06:45 AM

The Admin log file doesn't seem to have any repeating events just before the crashes.  Most often this is a sign of a hardware problem - but we'll see what the rest of the reports seem to point at........

 

Your UEFI/BIOS (version 3004) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 10 Windows Update hotfixes installed.  Most build 14393 (1607) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a D-Link DWA-171 USB Wireless AC Dual Band Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

 

AMD OverDrive (AODDriver2.sys or AODDriver4.1) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

 

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01, etc) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the entry will remain in Device Manager even though you've removed it.  So, open up Device Manager and check for the AODDriver4.2.0 (it may have another number).  Right click on it and select "Uninstall".  If it asks to remove software, put a check in the box.  Then click on OK.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.



Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

ctxva51.sys                 Wed Jan 27 12:47:11 2010 (4B607C1F)

Citrix Secure Access Driver

ctxva51.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
AMD USB Filter Driver (likely part of the chipset drivers) http://support.amd.com/us/Pages/AMDSupportHub.aspx
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
 

amd_sata.sys                Tue Jul 23 04:06:27 2013 (51EE3983) - usually a part of the chipset drivers
AMD SATA Controller AHCI 1.2 Device Driver  http://support.amd.com/us/Pages/AMDSupportHub.aspx
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
 
amd_xata.sys                Tue Jul 23 04:06:39 2013 (51EE398F) - usually a part of the chipset drivers
AMD Stor Filter Driver http://support.amd.com/us/Pages/AMDSupportHub.aspx
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
 
Rt630x64.sys                Fri Jul 26 03:01:35 2013 (51F21ECF)
Realtek PCI/PCIe Adapters http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=7&PFid=10&Level=3&Conn=2
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
 
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C) - Please remove this using my instructions above
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard   [br]   Known BSOD issues in Win7[br][br]Part of AMD Fuel[br][br]Location:  C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys http://game.amd.com/us-en/drivers_overdrive.aspx
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
 
appexDrv.sys                Tue Jul 29 19:22:07 2014 (53D82C9F)
AMD Quick Stream Technology - flow processing engine driver http://support.amd.com/us/Pages/AMDSupportHub.aspx[br][br]AMD Quick Stream Technology info:[br]http://www2.ati.com/drivers/amd-quick-stream-technology-mini-howto.pdf
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
 

 

In the event that this does not stop the BSOD's, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run ALL of the tests and let us know the results - then we'll move on from there.

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Wed Jul 12 16:20:22.331 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071217-25406-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:3 days 21:43:07.072
Probably caused by :dxgmms2.sys ( dxgmms2! ?? ::FNODOBFM::`string'+29c2 )
BugCheck 119, {2, ffffffffc000000d, ffffa40064069960, ffffb404420aeac0}
BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
Arguments:
Arg1: 0000000000000002, The driver failed upon the submission of a command.
Arg2: ffffffffc000000d
Arg3: ffffa40064069960
Arg4: ffffb404420aeac0
BUGCHECK_STR:  0x119
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x119_2_DRIVER_FAILED_SUBMIT_COMMAND_dxgmms2!_??_::FNODOBFM::_string_
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  8 17:03:26.981 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070817-17671-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:1 days 19:27:14.721
*** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
Probably caused by :raspppoe.sys ( raspppoe+10fa )
BugCheck 9F, {4, 12c, ffff8508c92cb040, fffff800807ab980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff8508c92cb040, The thread currently holding on to the Pnp lock.
Arg4: fffff800807ab980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_raspppoe!unknown_function
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  6 21:35:27.149 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070617-17890-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:0 days 9:51:08.890
*** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
Probably caused by :raspppoe.sys ( raspppoe+10fa )
BugCheck 9F, {4, 12c, ffffdc8136d9e040, fffff803e45ab980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffdc8136d9e040, The thread currently holding on to the Pnp lock.
Arg4: fffff803e45ab980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_raspppoe!unknown_function
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  6 11:43:33.847 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070617-19453-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:0 days 8:21:58.588
*** ERROR: Module load completed but symbols could not be loaded for raspppoe.sys
Probably caused by :raspppoe.sys ( raspppoe+10fa )
BugCheck 9F, {4, 12c, ffff8687a7742300, fffff8005345c980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff8687a7742300, The thread currently holding on to the Pnp lock.
Arg4: fffff8005345c980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_raspppoe!unknown_function
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  6 03:20:51.981 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070617-19296-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:0 days 2:04:19.722
Probably caused by :UsbHub3.sys
BugCheck 9F, {4, 12c, ffffb68056c53040, fffff8022785c980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffb68056c53040, The thread currently holding on to the Pnp lock.
Arg4: fffff8022785c980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_UsbHub3.sys
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  6 01:15:43.515 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070517-19109-01.dmp]
Windows 10 Kernel Version 14393 MP (2 procs) Free x64
Built by: 14393.1358.amd64fre.rs1_release.170602-2252
System Uptime:0 days 1:00:00.255
Probably caused by :CLFS.SYS ( CLFS!ClfsInitialize+55c )
BugCheck 109, {a39fdde2cb1b37f4, b3b6ea691d9b135a, fffff809983c11dc, 1}
BugCheck Info: CRITICAL_STRUCTURE_CORRUPTION (109)
Arguments:
Arg1: a39fdde2cb1b37f4, Reserved
Arg2: b3b6ea691d9b135a, Reserved
Arg3: fffff809983c11dc, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
    0   : A generic data region
    1   : Modification of a function or .pdata
    2   : A processor IDT
    3   : A processor GDT
    4   : Type 1 process list corruption
    5   : Type 2 process list corruption
    6   : Debug routine modification
    7   : Critical MSR modification
    8   : Object type
    9   : A processor IVT
    a   : Modification of a system service function
    b   : A generic session data region
    c   : Modification of a session function or .pdata
    d   : Modification of an import table
    e   : Modification of a session import table
    f   : Ps Win32 callout modification
    10  : Debug switch routine modification
    11  : IRP allocator modification
    12  : Driver call dispatcher modification
    13  : IRP completion dispatcher modification
    14  : IRP deallocator modification
    15  : A processor control register
    16  : Critical floating point control register modification
    17  : Local APIC modification
    18  : Kernel notification callout modification
    19  : Loaded module list modification
    1a  : Type 3 process list corruption
    1b  : Type 4 process list corruption
    1c  : Driver object corruption
    1d  : Executive callback object modification
    1e  : Modification of module padding
    1f  : Modification of a protected process
    20  : A generic data region
    21  : A page hash mismatch
    22  : A session page hash mismatch
    23  : Load config directory modification
    24  : Inverted function table modification
    25  : Session configuration modification
    26  : An extended processor control register
    27  : Type 1 pool corruption
    28  : Type 2 pool corruption
    29  : Type 3 pool corruption
    101 : General pool corruption
    102 : Modification of win32k.sys
BUGCHECK_STR:  0x109
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: 0x109_1_CLFS!ClfsInitialize
  BIOS Version                  1102
  BIOS Release Date             01/20/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             A88XM-PLUS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul 12 16:20:22.331 2017 (UTC - 4:00)**************************
ctxva51.sys                 Wed Jan 27 12:47:11 2010 (4B607C1F)
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
amd_sata.sys                Tue Jul 23 04:06:27 2013 (51EE3983)
amd_xata.sys                Tue Jul 23 04:06:39 2013 (51EE398F)
Rt630x64.sys                Fri Jul 26 03:01:35 2013 (51F21ECF)
RTKVHD64.sys                Tue Oct 22 08:31:34 2013 (52667026)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
appexDrv.sys                Tue Jul 29 19:22:07 2014 (53D82C9F)
dnelwf64.sys                Tue Oct 13 14:21:22 2015 (561D4BA2)
rtwlanu.sys                 Fri Apr  1 04:11:07 2016 (56FE2D1B)
avkmgr.sys                  Fri Dec 16 10:52:03 2016 (58540DA3)
avnetflt.sys                Fri Dec 16 10:52:03 2016 (58540DA3)
nvvhci.sys                  Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                Wed Apr 12 04:06:41 2017 (58EDE011)
cag.sys                     Wed Apr 19 19:41:58 2017 (58F7F5C6)
avdevprot.sys               Wed May  3 07:25:38 2017 (5909BE32)
avgntflt.sys                Wed May  3 07:25:46 2017 (5909BE3A)
avipbb.sys                  Wed May  3 07:25:48 2017 (5909BE3C)
nvhda64v.sys                Tue May 16 09:02:27 2017 (591AF863)
nvlddmkm.sys                Tue Jun 27 16:02:17 2017 (5952B9C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul  6 01:15:43.515 2017 (UTC - 4:00)**************************
cpuz143_x64.sys             Mon Apr 24 07:12:14 2017 (58FDDD8E)

ctxva51.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=dnelwf64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
cag.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avdevprot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
cpuz143_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 


Edited by usasma, 20 July 2017 - 06:47 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Dragon13OfDeath

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Posted 22 July 2017 - 10:51 AM

The UFEI/BIOS is the most recent version. I actually recently updated as well since I bought a new processor and this was the most recent.

 

There was 1 framework update i believe it was that I installed

 

I'll shift my router around in my apartment so I can hard wire my internet. Just will take some effort I dont have ATM haha

 

I uninstalled AMD catalyst. When I went to install the driver as you said my computer told me I had the most recent driver which is my nvidia driver. My old processor had a video card or what ever in it so I didnt need a graphics card to run. However my new one HAS to have an outside graphics card in order to work (or so I was told), I'm assumeing the AMD was a program for the old processor?

 

I have tried to get some of the drivers you mentioned and googled but cant seem to figure it out... I'm thinking I might reformat my computer as there is nothing really special on it right now, hopefully that will help?



#8 usasma

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Posted 23 July 2017 - 07:55 AM

I'd guess that the AMD Overdrive was for the old processor

 

If you format the computer, please do this:

- only install a legitimate copy of Windows 10.  That's available by downloading the Media Creation Tool (free) from here:  https://www.microsoft.com/en-us/software-download/windows10

It's the link for "Create Windows 10 Installation Media"

- ensure that, after installing, you visit Windows Update and get ALL available updates

- ensure that there are no errors in Device Manager

- DO NOT install any other software until you've tested the system thoroughly (I'd suggest for at least 4 days, as that's the longest interval between BSOD's)

 

The point of this type of installation is to:

- rule out Windows problems (if the system continues to BSOD, then it's not likely to be Windows)

- rule out problems with 3rd party (non-Windows) software (if the system continues to BSOD, then it's not due to 3rd party software - as you didn't install any)

- rule out hardware issues (if the system doesn't BSOD any more - then it's not likely to be a hardware problem)

 

 

 

Citrix drivers are probably here (depends on what Citrix product you are using):  https://www.citrix.com/downloads/

- if you can't find it, you can just uninstall the Citrix program from Start...Settings...Apps...Apps & Features.  If not found there, click on the link in the far right sidebar for Programs & Features and try to find it there.

 

AMD drivers are available here: https://www.asus.com/Motherboards/A88XMPLUS/HelpDesk_Download/

- just enter the OS version and it'll show a bunch of drivers - just install anything that says AMD in the description.

 

The BIOS update is also available at the above link - but if it's too daunting/difficult to install, feel free to hold off on it for now (it may be necessary later on)

 

The Realtek networking driver is available from here:  http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

- download and install the one that's labelled "Win10 Auto Installation Program"


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Dragon13OfDeath

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Posted 08 August 2017 - 11:44 PM

Ok so I tried to reinstall my comp ture using the tool suggested and naturally, it froze part way through. Now my computer does not boot. It loads and shows the asus logo etc then just loads to a black screen and that's it. I have a windows 8 cd that came with it but I can't seem to find any way to boot from the cd and it doesn't auto do it. It doesn't show the cd drive as a boot option.

#10 usasma

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Posted 09 August 2017 - 05:28 AM

This sounds like a hardware problem to me.  Start by running these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

As the system came w/Windows 8, please post in the Windows 8 forums for instructions on how to boot from CD's/USB drives there (you'll get a quicker response than waiting for me here)

The problem is that most of these tests don't like to boot on UEFI systems - and you'll have to change a couple of settings in order to make it work.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Dragon13OfDeath

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Posted 09 August 2017 - 12:28 PM

Thank you I will post in the other forum. Currently I don't have a working computer to test with but can get a friend at some point

#12 usasma

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Posted 10 August 2017 - 07:45 AM

These tests will work on a computer that doesn't boot to Windows.

It's the boot process that requires some additional help

 

1)  On an Asus computer, you can get to the boot menu by pressing a key as you boot.  From my experience it's either "Esc", "F8", or "Del"

You can try each one to see which works for you.  (I've seen other stuff on the internet that says F2 or F9 - but I've never seen this myself)

 

2)  You will need a working computer to make the bootable tests (either CD/DVD or USB).  Then you'll carry them over to your computer and boot from them.

 

3)  If making the tests on another computer, you can use MemTest86 ( http://www.memtest86.com ) NOT MemTest86+   The first one will boot on UEFI systems without any settings changes - where the second one won't.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 Dragon13OfDeath

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Posted 17 August 2017 - 11:25 PM

Ok so I have taken my computer in and they had reformatted it. It still seems to restart once and a while still but this time an Asus screen comes up saying there was a surge in voltage and it shut down to protect my computer. My graphics card requires 450W and my power unit is 450W. Do you think the power unit could be damaged or not quite enough for the graphics card. This hasn't been an issue before but not sure what else it could mean.



#14 usasma

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Posted 18 August 2017 - 10:10 AM

The recommended PSU is just an estimate based on an "average" system.
So, if your system needs more power than the average, it's likely that power surges would be caused by that.

 

Post back with a list of everything that's plugged into your motherboard.
If you don't know what it is, just note it as an "unknown device" or the best description that you can make.

The point here is a detailed inventory of all devices plugged into the motherboard (both into the case and into the motherboard itself).

- this includes keyboard, mouse, monitor, hard drives, CD/DVD drives, USB stuff, CPU, power cables/cords, memory, video card, other cards, etc, etc, etc

 

It also depends on the make of the PSU.  Generic PSU's are often rated "optimistically" - and don't often live up to their rated power.

Name brand and certified 80+ PSU's tend to be a bit more reliable.
Also, a PSU degrades over time.  So one that was borderline to begin with could well be underpowered now..


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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