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The Requested Resource is in Use Error


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21 replies to this topic

#1 SockFeetish

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Posted 17 July 2017 - 05:13 PM

Hi all, I recently got infected with this Trojan and attempted to follow the bleepingcomputer removal guide for said Trojan but cannot seem to get any antivirus program to run even after running the rkill program unsigned. Any and all help would be greatly appreciated :)


Edited by Chris Cosgrove, 17 July 2017 - 05:46 PM.
Moved from AII to virus, trojan, etc. logs


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#2 Aura

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Posted 17 July 2017 - 05:25 PM

Hi SockFeetish :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

From the same tutorial, are you getting an error when running Zemana, or you didn't try it yet?

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#3 SockFeetish

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Posted 17 July 2017 - 08:35 PM

I tried the entirety of the tutorial in itself but could not get any of the programs installed at all other then the first one :(



#4 Aura

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Posted 17 July 2017 - 09:01 PM

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#5 SockFeetish

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Posted 17 July 2017 - 09:17 PM

I was able to download and extract the file but was not able to run the program, it says in the tutorial it should auto start but for me it did not. So I tried to open the exe and that did not work either



#6 Aura

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Posted 17 July 2017 - 10:02 PM

If you launch mbar.cmd, does it works?

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#7 SockFeetish

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Posted 17 July 2017 - 10:07 PM

It opens and asks for y or n and I hit Y and it does something then just goes away



#8 Aura

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Posted 17 July 2017 - 10:10 PM

Do you see a mbar.exe process running in the Task Manager?

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#9 SockFeetish

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Posted 17 July 2017 - 10:14 PM

I do not see that program running in the task manager and not even when I show more details it does not pop up



#10 Aura

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Posted 18 July 2017 - 09:28 AM

If you rename the mbar.exe file to something else, let's say random.exe and launch it, does it works?

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#11 SockFeetish

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Posted 18 July 2017 - 06:04 PM

No it does not run same error



#12 Aura

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Posted 18 July 2017 - 07:04 PM

Do you have a USB Flash Drive then? If so, how big?

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#13 SockFeetish

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Posted 18 July 2017 - 07:12 PM

I have an 8gb one with me but pretty sure I have a 16gb somehwere



#14 Aura

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Posted 18 July 2017 - 10:03 PM

Alright. Also, what version of Windows are you running? 7, 8, 8.1 or 10?

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#15 SockFeetish

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Posted 18 July 2017 - 10:05 PM

It's all good I seemed to have fixed it myself.I had a windows 10 activation key scam virus but was able to use narrator to view some features that I assume were only meant for the dev of said virus then just browsed to that tutorial on how to delete or fix my issue and it worked :)))))






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