Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Got BSOD watching Youtube


  • Please log in to reply
4 replies to this topic

#1 kenmtb

kenmtb

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 17 July 2017 - 01:25 AM

Hi-

This is a great forum! While viewing a Youtube video on my new Dell desktop I got a BSOD and the pc rebooted before I could read the message. 

I did see something about the Video Scheduler encountering a problem. This is the first time this has happened that I know.

 

Per instructions -

Speccy link: http://speccy.piriform.com/results/rRBU48CkrwGwqRCwSf8q6b3

Zip file is attatched

 

 

I googled and ran Bluescreen view and got the following:

dxgkrnl.sys dxgkrnl.sys+30bc fffff880`066e9000 fffff880`067de000 0x000f5000 0x591b136f 5/16/2017 10:57:51 AM
dxgmms1.sys dxgmms1.sys+7ee5 fffff880`04f42000 fffff880`04f88000 0x00046000 0x591b135e 5/16/2017 10:57:34 AM
igdkmd64.sys igdkmd64.sys+dedd fffff880`05c3b000 fffff880`066e9000 0x00aae000 0x580e5be4 10/24/2016 3:07:16 PM
watchdog.sys watchdog.sys+122f fffff880`01bef000 fffff880`01bff000 0x00010000 0x4a5bc53f 7/13/2009 7:37:35 PM
 
Thank you for helping
Ken

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:03 AM

Posted 17 July 2017 - 01:41 PM

Typically the video scheduler error is related to the TDRL errors described on this page:  http://www.carrona.org/VideoTDR.html

As such, please start with the steps on that page to troubleshoot this error.

 

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Good luck!

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kenmtb

kenmtb
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 17 July 2017 - 03:04 PM

Thanks for the info. Just one general question. Can the BSOD on a newish PC be a freak occurrence or is it bound to repeat?



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:03 AM

Posted 17 July 2017 - 04:39 PM

Actually, the suggested procedure for the 1st BSOD has long been to wait and see if it happens again.

 

BSOD's only happen for 2 reasons:

- hardware

- software

 

For convenience sake, we sub-divide software into Windows and 3rd party software, then here's the breakdown of BSOD error frequency:

- 3rd party drivers (over 90% of BSOD's are due to this) (MS says 70% as of mid-2016)
- hardware (less than 10% of BSOD's are due to this) (MS says 10% as of mid-2016)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date). (MS says 5% as of mid-2016)
- also, MS says that 15% are due to unknown causes (the crash is too corrupted to tell) as of mid-2016

For the type of error that you have (STOP 0x119)  the most effective "fix" IME is to clean out the old drivers and update to the latest version for your system.

If that doesn't fix it, then we start looking for hardware problems (using these free hardware diagnostics:  http://www.carrona.org/hwdiag.html )

More info on the STOP 0x119 error here:  http://www.carrona.org/bsodindx.html#0x00000119 (the troubleshooting link is to an older version/page from the one that I initially suggested ( http://www.carrona.org/VideoTDR.html )

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 kenmtb

kenmtb
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Local time:11:03 AM

Posted 17 July 2017 - 06:03 PM

Thank you very much for taking time to reply on an old OS. Excellent information and much appreciated. Perhaps I should bite the bullet and migrate to Windows 8.

Ken






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users