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Can't start workstaion service anymore on Windows 7 PC - Virus?

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#1 sander66


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Posted 16 July 2017 - 07:18 PM



I have been working on an issue with my Windows 7 PC here:



My PC is up-to-date with the latest Windows updates and generally well maintained. This PC has the Comcast Norton security Suite. The PC sits behind a ZyXEL USG40 "router" with various protection.


What happened:

1.) After login on after a windows update ( I believe), I had no more network connection. Could not determine easy cause. Therefore, I rebooted. Afterwards the PC blue screened every time when booting up.

2.) I have been working on this thread with jwoods301 to get it to boot again.



However, several services do not start anymore. I believe the root cause is the workstation service that I can't start anymore.

"The Workstation service depends the following service: MRxSmb20. This service might not be installed.


I have executed additional steps such as sfc /scannow and tweaking.com repair.

The workstation service uses under logon tab the "Network Service" user account. Is this expected?



-> At this point I am trying to find out if my PC is infected or just in a bad state for unknown reason.



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#2 boopme


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Posted 17 July 2017 - 02:02 PM

Lets get a deeper look as it does not appear obvious. Start at step 6 to the end.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
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#3 sander66

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Posted 17 July 2017 - 07:06 PM

NOTE: I ma getting an error: you don't have permission to do that whenever I try to copy/paste and save (or new reply) addition.txt


-> edit: created new thread as outlined in instructions. Still having the issue above.

Edited by sander66, 17 July 2017 - 07:24 PM.

#4 hamluis



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Posted 17 July 2017 - 07:43 PM

MRL topic:  https://www.bleepingcomputer.com/forums/t/651792/cant-start-workstation-service-anymore-on-windows-7-pc-virus/ .


To avoid confusion, this topic in AII is now closed.  Please purse your new topic in the MRL forum.



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