Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Can't start workstaion service anymore on Windows 7 PC - Virus?

  • This topic is locked This topic is locked
3 replies to this topic

#1 sander66


  • Members
  • 77 posts
  • Local time:01:49 PM

Posted 16 July 2017 - 07:18 PM



I have been working on an issue with my Windows 7 PC here:



My PC is up-to-date with the latest Windows updates and generally well maintained. This PC has the Comcast Norton security Suite. The PC sits behind a ZyXEL USG40 "router" with various protection.


What happened:

1.) After login on after a windows update ( I believe), I had no more network connection. Could not determine easy cause. Therefore, I rebooted. Afterwards the PC blue screened every time when booting up.

2.) I have been working on this thread with jwoods301 to get it to boot again.



However, several services do not start anymore. I believe the root cause is the workstation service that I can't start anymore.

"The Workstation service depends the following service: MRxSmb20. This service might not be installed.


I have executed additional steps such as sfc /scannow and tweaking.com repair.

The workstation service uses under logon tab the "Network Service" user account. Is this expected?



-> At this point I am trying to find out if my PC is infected or just in a bad state for unknown reason.



BC AdBot (Login to Remove)



#2 boopme


    To Insanity and Beyond

  • Global Moderator
  • 72,440 posts
  • Gender:Male
  • Location:NJ USA
  • Local time:02:49 PM

Posted 17 July 2017 - 02:02 PM

Lets get a deeper look as it does not appear obvious. Start at step 6 to the end.

Please follow this Preparation Guide and post in a new topic.
Let me know if all went well..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 sander66

  • Topic Starter

  • Members
  • 77 posts
  • Local time:01:49 PM

Posted 17 July 2017 - 07:06 PM

NOTE: I ma getting an error: you don't have permission to do that whenever I try to copy/paste and save (or new reply) addition.txt


-> edit: created new thread as outlined in instructions. Still having the issue above.

Edited by sander66, 17 July 2017 - 07:24 PM.

#4 hamluis



  • Moderator
  • 54,992 posts
  • Gender:Male
  • Location:Killeen, TX
  • Local time:01:49 PM

Posted 17 July 2017 - 07:43 PM

MRL topic:  https://www.bleepingcomputer.com/forums/t/651792/cant-start-workstation-service-anymore-on-windows-7-pc-virus/ .


To avoid confusion, this topic in AII is now closed.  Please purse your new topic in the MRL forum.



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users