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I can't remove the requested resource is in use virus!


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41 replies to this topic

#1 ToxicGhost57

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Posted 16 July 2017 - 04:59 PM

Please help! I am struggling here. I cannot remove this virus, it is impossible!! I tried almost every tutorial! The virus is any security program or anti virus I try to open, it says the requested resource is in use and it cannot open. I have tried advanced startup, it doesn't do it. It just normally resets the pc. I can't download any anti virus! Please help me here! I just can't do it! I have tried so many ways. I just wanna get rid of it...

 

 

 

Moved to MRL @ Aura's request

NickAu


Edited by NickAu, 16 July 2017 - 05:44 PM.
Mod Edit


BC AdBot (Login to Remove)

 


#2 jwoods301

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Posted 16 July 2017 - 05:12 PM

Go to a working computer (or have a friend do it for you) and download Emisoft Emergency Kit, put it on a USB flash drive, and try running it from there.

 

https://www.emsisoft.com/en/software/eek/


Edited by jwoods301, 16 July 2017 - 05:13 PM.


#3 JohnC_21

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Posted 16 July 2017 - 05:28 PM

Please read the BC removal guide unless you have already tried the steps shown:

 

https://www.bleepingcomputer.com/virus-removal/remove-the-requested-resource-is-in-use-error


Edited by JohnC_21, 16 July 2017 - 05:29 PM.


#4 Aura

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Posted 16 July 2017 - 05:41 PM

Hi ToxicGhost57 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.

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#5 ToxicGhost57

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Posted 16 July 2017 - 09:03 PM

Go to a working computer (or have a friend do it for you) and download Emisoft Emergency Kit, put it on a USB flash drive, and try running it from there.
 
https://www.emsisoft.com/en/software/eek/


Hmmm. That's weird. The scan found and removed a lot of trojan files but The requested resource is in use still occurs.

#6 Aura

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Posted 16 July 2017 - 09:04 PM

ToxicGhost, from now on, follow the instructions in my post only, starting with the ones found in my previous post.

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#7 ToxicGhost57

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Posted 16 July 2017 - 09:05 PM

Hi ToxicGhost57 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR linked in it. Let me know if you're not able to launch it and run a scan.

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you manage to run a scan, delete everything it finds, and then copy/paste the content of the "mbar-log-TODAY'S-DATE.txt" log that is located in the MBAR folder here after.
I can't reinstall windows. When I click the button to reinstall it nothing happens. And I installed mbar, the scan failed because the dda drive is not active.

Edited by ToxicGhost57, 16 July 2017 - 09:09 PM.


#8 ToxicGhost57

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Posted 16 July 2017 - 09:06 PM

ToxicGhost, from now on, follow the instructions in my post only, starting with the ones found in my previous post.


Will do :)

#9 Aura

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Posted 16 July 2017 - 09:23 PM

Alright in that case, if you follow the instructions below, are you able to launch a scan with Zemana?

https://www.bleepingcomputer.com/virus-removal/remove-the-requested-resource-is-in-use-error#zemana

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#10 ToxicGhost57

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Posted 16 July 2017 - 09:27 PM

Alright in that case, if you follow the instructions below, are you able to launch a scan with Zemana?

https://www.bleepingcomputer.com/virus-removal/remove-the-requested-resource-is-in-use-error#zemana

I did. It worked. But I still got that virus. I got a friend who thinks it's not a virus. He says it's a hardware issue.

Edited by ToxicGhost57, 16 July 2017 - 09:35 PM.


#11 Aura

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Posted 16 July 2017 - 09:52 PM

The error message you're getting is clearly associated with SmartService. Do you have the Zemana log? If so, copy/paste its content here or attach it in your next reply.

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#12 ToxicGhost57

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Posted 16 July 2017 - 09:52 PM

Alright in that case, if you follow the instructions below, are you able to launch a scan with Zemana?

https://www.bleepingcomputer.com/virus-removal/remove-the-requested-resource-is-in-use-error#zemana

I did. It worked. But I still got that virus. I got a friend who thinks it's not a virus. He says it's a hardware issue.

Update. The mbam worked this time

#13 Aura

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Posted 16 July 2017 - 10:02 PM

Good :) Close all your other programs, make sure that MBAR is the only program window open, and do not touch your computer until the scan is finished. Once done, let MBAR delete the threats and quarantine them. After your computer reboot, attach the "mbar-log-TODAY's-DATE.txt" log that will be in the MBAR folder.

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#14 ToxicGhost57

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Posted 16 July 2017 - 10:04 PM

Good :) Close all your other programs, make sure that MBAR is the only program window open, and do not touch your computer until the scan is finished. Once done, let MBAR delete the threats and quarantine them. After your computer reboot, attach the "mbar-log-TODAY's-DATE.txt" log that will be in the MBAR folder.


And Zemana found this. tprdpw64
I think that's the virus. Maybe.


Edited by ToxicGhost57, 16 July 2017 - 10:21 PM.


#15 ToxicGhost57

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Posted 16 July 2017 - 10:44 PM

Good :) Close all your other programs, make sure that MBAR is the only program window open, and do not touch your computer until the scan is finished. Once done, let MBAR delete the threats and quarantine them. After your computer reboot, attach the "mbar-log-TODAY's-DATE.txt" log that will be in the MBAR folder.

Here it is.

Attached Files


Edited by ToxicGhost57, 16 July 2017 - 10:46 PM.





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