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BIOS update failure - Computer will not start up


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#1 jushcomb68

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Posted 16 July 2017 - 10:02 AM

Hello, I have a BIG problem, and am hoping I didn't brick my motherboard.

I have a Dell Alienware 15 laptop running Windows 7 Professional 64 bit  Prod ID 8RY7Q32

My PC was running SLOOOWW... so I started looking for any updates via Dell's website.

It strongly recommended I update the BIOS .. so stupid me does.

now it fails to start, and asked if I want to run startup repair.  I click yes.. and then I get get a failure notice telling me that the BIOS is not ACPI compatible and I need to install an updated BIOS.  

I can get into the BIOS screen at start-up, but no way to roll back what I have done.

This is beyond any repairs I have done in a long time.  

 

HELP!

 



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#2 usasma

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Posted 16 July 2017 - 11:16 AM

If you can get into the BIOS, then it isn't bricked.

By any chance, is this a system with a UEFI instead of a BIOS (did it come originally w/Windows 8 or 10)?  They system shipped in May of 2015, so it's likely it has UEFI (and it came w/W8.1)

If so, try disabling SecureBoot to see if that helps (some UEFI updates will enable SecureBoot)

 

Beyond that......

Regretfully, I can no longer afford to spend time analyzing systems with Windows 7 and earlier OS's.

My suggestions for those who have problems with W7 and earlier are:

1)  Perform a "clean" install of Windows to see if that stops the problems:  http://www.carrona.org/canned.html#clean
This is different from a simple reinstall - it tries to only use Windows components.  Please read the steps at the link above.

2)  If that doesn't stop the problems, then first try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html 
If all of the hardware diagnostics pass, try this procedure (designed for desktops, not real easy for laptops):  http://www.carrona.org/strpdown.html

Good luck!

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jushcomb68

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Posted 16 July 2017 - 11:25 AM

Thank you for your reply.  While waiting for an response here I further researched a way to roll back the update, and was able to do so to the original version it was built with, via a bootable USB, and the archived version via MFR. website.  WHEW.. problem solved!  Never again unless boot-up fails will I update my BIOS!



#4 usasma

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Posted 16 July 2017 - 03:29 PM

I'm glad to hear that you were able to recover from this.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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