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I've been attacked by Ransomware .. Please help


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#1 Alaamasri123

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Posted 16 July 2017 - 07:17 AM

Dear All,

Please help me to decrypt my data

 

the new files name like below,

 

email-crypthelp@qq.com.ver-CL 1.3.1.0.id-LNOPRSTTVWXXYZABBCDEFGGHIJKKLMNOPPQR-7@8@2017 9@35@19 PM8579559@@@@@A0D5-EF3A.randomname-NQRSUWXZABCDEGHIJLMNOQQRTUVWYZ.ACD.efg

 

the note left for me is,

 

for decrypt files write you country to crypthelp@qq.com
 


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#2 Alaamasri123

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Posted 16 July 2017 - 07:33 AM

and this is the case number: Please reference this case SHA1: 9bbdd7fd8c66598a1cb5ec92338ea9680356d0fe



#3 Daniel_Boringcliffe

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Posted 16 July 2017 - 08:55 AM

and this is the case number: Please reference this case SHA1: 9bbdd7fd8c66598a1cb5ec92338ea9680356d0fe

http://helpcleaningvirus.com/learn-remove-crypthelpqq-com-master-virus-effectively/

Apparently, this might help. Just Google information about that threat.

 

Also, to remove it, I recommend to download Malwarebytes Anti-Malware https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/344//

         

and a good Antivirus, such as Bitdefender Free https://download.bitdefender.com/windows/bp/agent/en-us/bitdefender_online.exe

 

.. I'm sorry, but you're probably not getting your files back. To avoid this in the future, you should do back ups of your important files, use a good Antivirus, such as Bitdefender or Avast, maybe Windows Defender and you should be cautious when browsing the Internet. 

 

If you'd like to fortify your computer, then you can read my article about windows security setup in general : https://forum.thepcsecuritychannel.com/t/full-security-setup-recommendations/1486

 

Also, read this, it's a post about best computing practices in general : https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


Edited by Daniel_Boringcliffe, 16 July 2017 - 09:05 AM.


#4 Alaamasri123

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Posted 16 July 2017 - 08:59 AM

I Tried that not working.



#5 Daniel_Boringcliffe

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Posted 16 July 2017 - 09:03 AM

I Tried that not working.

What exactly have you tried ? 



#6 Alaamasri123

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Posted 16 July 2017 - 09:09 AM

I installed Spy Hunter Pro 4 and i fixed the problem and then i tried data recovery but it gave me 0 files recovered and my files encrypted like before.



#7 Daniel_Boringcliffe

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Posted 16 July 2017 - 09:13 AM

I installed Spy Hunter Pro 4 and i fixed the problem and then i tried data recovery but it gave me 0 files recovered and my files encrypted like before.

You're probably not getting your files back, I'm sorry. Read my first reply for further instructions. 



#8 quietman7

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Posted 16 July 2017 - 02:16 PM

Any files that are encrypted with Cryakl Ransomware will have the name of the encrypted file changed using the following format.
email-[EMAIL ADDRESS].ver-[CL MALWARE VERSION].id-[UNIQUE ID]-[MONTH]@[DAY]@[YEAR] [HOUR]@[MINUTE]@[SECOND] [AM/PM].randomname-[RANDOM FILE NAME].[RANDOM EXTENSION]

(i.e. email-drakosha_new@aol.com.[b]ver-CL 1.3.1.0.id-@@@@@2645-AEE0[/b].randomname-FMRVBFKOSXBGLPTYCHLPUYDHLQUZDI.NRV)
Cryakl leaves files (ransom notes) named README.txt as explained here. The ransom note instructs victims to contact the cyber-criminals at "ninja.gaiver@aol.com", "scasiva@aol.com", "igor_svetlov2@aol.com", "Seven_Legion2@aol.com", "eric.decoder10@gmail.com", "cryptolocker@aol.com", "crypthelp@qq.com", "abu.khan@india.com", "graf_demalfet@aol.com" or "drakosha_new@aol.com" to get payment instructions.

Kaspersky Lab's Rannoh Decryptor only works on certain variants of Cryakl. Unfortunately, if Kaspersky's Rannoh Decryptor does not work for the variant you are dealing with, then I am not aware of any other way to decrypt files encrypted by Cryakl without paying the ransom. If possible, your best option is to restore from backups.

There is an ongoing discussion in this topic where victims can post comments, ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. To avoid unnecessary confusion, this topic is closed.

Thanks
The BC Staff

BTW...If you need individual assistance only with removing the malware infection, follow the instructions in the Malware Removal and Log Section Preparation Guide...all other questions or comments should be posted in the support topics. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.
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