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Think I'm infected. Need help please.


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4 replies to this topic

#1 deepthinker

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Posted 16 July 2017 - 12:41 AM

I can barely use the internet with my computer. My wifi internet connection goes in and out constantly. I can load internet pages for a couple of minutes and then it quits loading for a couple of minutes. I constantly cycles that way. When it's working, it's very slow. No devices in my home work well online when my computer is connected to the router. If I disconnect, then there are no network problems.

 

 

I've run Avast boot scan and regular full scan. I've run Malwarebytes. They have not found any infections though.

 

I've got Windows 10  64bit HP laptop. I can't use safe mode to scan because the anti-virus programs won't run in safe mode.

 

 

Thanks for guidance.



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#2 jwoods301

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Posted 16 July 2017 - 02:01 AM

It may not be malware

 

Try powering off your router for 10 minutes, and then power it back on.


Edited by jwoods301, 16 July 2017 - 02:02 AM.


#3 deepthinker

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Posted 16 July 2017 - 10:44 AM

I do agree it may not be malware. But I've reset and powered down the router and modem (they're separate) several times. Never changed anything. There aren't/haven't been any problems when my laptop isn't connected via wifi.

 

 

I haven't had any problems this morning though, so I may have solved the problem without knowing what was wrong.

 

Can I put this thread on hold pending any further problems?



#4 jwoods301

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Posted 16 July 2017 - 02:03 PM

I do agree it may not be malware. But I've reset and powered down the router and modem (they're separate) several times. Never changed anything. There aren't/haven't been any problems when my laptop isn't connected via wifi.

 

 

I haven't had any problems this morning though, so I may have solved the problem without knowing what was wrong.

 

Can I put this thread on hold pending any further problems?

You may be on a WiFi channel that is getting over-crowded in your local area.

 

For 2.4 Ghz, you might try channels 1, 6, or 11.

 

You can also see what's going on in your local area with the free tool Wi-Fi scanner (free regsitration)...

 

https://lizardsystems.com/wi-fi-scanner/index.php



#5 JoshRoss

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Posted 17 July 2017 - 06:26 AM

Hopefully, the wi-fi tips will help you sort this out. Since a majority of people are using 2.4 GHz channels it can cause some issues, especially if you are living in a busy environment. If it doesn't help. You could try doing a thorough scan in Windows "Safe mode with networking". It should sort out any issues of such matter. Let me know if this helps!






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