Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Laptop Stuck in bootloop

  • Please log in to reply
1 reply to this topic

#1 afeef


  • Members
  • 1 posts
  • Gender:Male
  • Local time:05:18 PM

Posted 15 July 2017 - 09:33 PM


I'm using HP 15AY laptop with windows 10, it boots to the windows 10 splash screen with dots spinning in a circle, turns off, then boots to that screen again over, i can't enter the recovery mode as the laptop crashes 5secs after stating starting automatic repair, i can't install any OS as the laptop crashes while the windows/linux file load, i've tried by changing HDD/RAM but still the issue persists, any help would be appreciated


Im currently fiddling with UBCD, formatted the HDD using it but still no luck.


Fixes that didn't work

  • HDD/RAM change
  • Factory reset using bios
  • Windows 10 Recovery
  • Tried Installing Linux
  • Running Linux though usb
  • UBCD Windows XP (BSOD)
  • Nero Recovery Essentials

Edited by afeef, 15 July 2017 - 09:41 PM.

BC AdBot (Login to Remove)


#2 jcgriff2


  • BSOD Kernel Dump Expert
  • 1,109 posts
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:08:18 AM

Posted 15 July 2017 - 10:23 PM

The only thing that I can think of is to take the system back to where you purchased it and demand a refund or a new laptop.


There really is nothing that we can do for you since the system crashes a few seconds after re-boot.


That tells me that catastrophic unknown hardware failure is the most likely cause.


All I can really do here is to give you some hardware diagnostic programs to run.



The next step is to physically swap out hardware parts after you purchase new parts - things like the motherboard, RAM, HDD, video card, etc.. A lot of time and money.


Good luck to you.



Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users