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Laptop Stuck in bootloop


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#1 afeef

afeef

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Posted 15 July 2017 - 09:33 PM

Hi,

I'm using HP 15AY laptop with windows 10, it boots to the windows 10 splash screen with dots spinning in a circle, turns off, then boots to that screen again over, i can't enter the recovery mode as the laptop crashes 5secs after stating starting automatic repair, i can't install any OS as the laptop crashes while the windows/linux file load, i've tried by changing HDD/RAM but still the issue persists, any help would be appreciated

 

Im currently fiddling with UBCD, formatted the HDD using it but still no luck.

 

Fixes that didn't work

  • HDD/RAM change
  • Factory reset using bios
  • Windows 10 Recovery
  • Tried Installing Linux
  • Running Linux though usb
  • UBCD Windows XP (BSOD)
  • Nero Recovery Essentials

Edited by afeef, 15 July 2017 - 09:41 PM.


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#2 jcgriff2

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Posted 15 July 2017 - 10:23 PM

The only thing that I can think of is to take the system back to where you purchased it and demand a refund or a new laptop.

 

There really is nothing that we can do for you since the system crashes a few seconds after re-boot.

 

That tells me that catastrophic unknown hardware failure is the most likely cause.

 

All I can really do here is to give you some hardware diagnostic programs to run.


 

 

The next step is to physically swap out hardware parts after you purchase new parts - things like the motherboard, RAM, HDD, video card, etc.. A lot of time and money.

 

Good luck to you.

 

jcgriff2


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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