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Windows Unable to Install New Updates.


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18 replies to this topic

#1 kwjamesblond

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Posted 15 July 2017 - 09:05 PM

Hello I have had a problem with my WIndows 10 PC for the past few weeks were every time I try to install new updates the messages appears after trying to update saying "We Couldn't Complete the Updates Undoing Changes Now"  I have tried to use the Windows Update troubleshooter and booting in safe mode and deleting the windows folder c/windows/SoftwareDistrubation.  Any help would be great.

-Thanks



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#2 pcpunk

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Posted 15 July 2017 - 09:37 PM

What version are you running, and on what Model pc?

 

Open Menu and type "winver" and hit Enter.  You may see 1511, 1607 or 1703?

 

Was this an Upgrade from Windows 7-8-8.1?

 

Post a Speccy if possible

https://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/#entry1797792

 

Thanks, pc


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#3 kwjamesblond

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Posted 15 July 2017 - 09:59 PM

Windows Ver. 1703  OS Build 15063.296

http://speccy.piriform.com/results/udojekRe1nfzxmfoocBKRki

No This was not an upgrade from Win 7,8, or 8.1

This is a custom built intel motherboard dq57tm, nvidea 730, and 12 gb or ram

-Thanks


Edited by kwjamesblond, 15 July 2017 - 10:21 PM.


#4 pcpunk

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Posted 15 July 2017 - 10:31 PM

Are you sure Windows Ver. 1703 is installed?

 

It looks like it has failed to install?  Can you take a look in Updates to see what has or has not Failed to install?

 

Try "Restarting" your pc, not "Shut Down", but a Restart, then let it sit for a while, Check for Updates again.  


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#5 kwjamesblond

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Posted 15 July 2017 - 10:47 PM

That is what winver is telling me, anyhow 2017-07 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4025342) and 2017-06 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4022725) have not been installed.



#6 pcpunk

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Posted 15 July 2017 - 10:51 PM

I see, will have to resume tomorrow.


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#7 FreeBooter

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Posted 17 July 2017 - 05:32 AM

Please go to this page and download Fix Windows Update by Ramesh Kumar and save to your Desktop.
(Click on the hard drive icon with a downward arrow).

  • Extract it to your Desktop.
  • Then, double-click on the program and click the Fix Windows Update button.
  • Reboot your computer and see if it will work now.


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#8 kwjamesblond

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Posted 17 July 2017 - 06:15 PM

That Didn't work either, I forgot to mention my computer is dualbooted with Ubuntu and when I started having trouble was when I was doing a windows update and it rebooted and logged to Ubuntu and not windows by default, I have since changed it to now so it always logons to windows instead of Ubuntu.

-Thanks



#9 FreeBooter

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Posted 18 July 2017 - 01:35 AM

Try manually installing the update from below link.

 

http://www.catalog.update.microsoft.com/Search.aspx?q=KB4022725


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#10 kwjamesblond

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Posted 18 July 2017 - 05:45 PM

Sorry But it is still not working.

-Thanks again though



#11 FreeBooter

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Posted 18 July 2017 - 10:02 PM

Please try below programs one at time.

 

Download and run the Windows Update Troubleshooter.

https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-update-troubleshooter

 

 

Automatically reset Windows Update components

https://support.microsoft.com/en-us/kb/971058


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#12 kwjamesblond

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Posted 20 July 2017 - 05:31 PM

Hello I am trying to automatically reset Window Update and ran into trouble with step four.  I cannot delete the .dat files from windows/system32 and was wondering if I am not in the right folder.  I looked online and in the file manager and could not find the folder %ALLUSERSPROFILE%

-Thanks again



#13 FreeBooter

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Posted 20 July 2017 - 11:20 PM

Can you please execute batch script i have created from below link.

 

https://www.bleepingcomputer.com/forums/t/618826/reset-windows-update-components/


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#14 kwjamesblond

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Posted 21 July 2017 - 12:46 PM

I still cannot get my Windows updates to work correctly, should I try to use a backup I have from February or is there still other things I can try?

-Thanks



#15 Rocky Bennett

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Posted 21 July 2017 - 06:49 PM

I still cannot get my Windows updates to work correctly, should I try to use a backup I have from February or is there still other things I can try?

-Thanks

 

 

Back up from February is way outdated, make a new back up;

 

https://www.microsoft.com/en-us/software-download/windows10


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